Message Tracking sees the message, but it was not delivered to the mailboxI

Hello ,
I have exchange 2010
2 HUB & CAS
2 Mailboxes
There are one mail lost , it is delivered buy it is not shown in the recipient mailbox .
I can see the mail delivered in Message Tracking sees the message, but it was not delivered to the mailbox .
I check the antispam , anti virus, transport rules and nothing
How we can investigate to check where this mail gone ?
Need help please
MCP MCSA MCSE MCT MCTS CCNA

Hi Yasser,
Does the issue only happen to one user with one specific message? Please check if the missing message is located in other mailbox folders such as Deleted Items folder, Junk E-mail folder. Also check the Inbox rules in Outlook.
If the message is still listed in the sender's send items folder, please close Outlook and only use OWA to re-send this message to the problematic recipient. Then check whether this recipient can receive this message in OWA or not.
Regards,
Winnie Liang
TechNet Community Support
Hello ,
how can i check all mails stuck in shadow redundancy or dumpster and not delivered ?
MCP MCSA MCSE MCT MCTS CCNA

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Message Tracking sees the message, but it was not delivered to the mailboxI

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