Messages app keeps freezing on iPad Air

When I turn iMessage to on in my settings, it works for about a half hour then the messages app freezes up totally. If I try to go to settings to toggle iMessage off, the settings app as soon as I tap the messages tab. If I then reset or restart my iPad as soon I tap on the messages app, it freezes or just crashes as soon as it comes up. Apon resetting it again the iPad allows me to toggle iMessage to off, fixing the freezing issues. I'm not sure how I can prevent this from happening as I would really like to use the app. Any help would be appreciated!

Hi there OriolesMagic333,
If I understand correctly your Messages and Settings apps are becoming unresponsive when you have iMessage enabled, and you keep needing to restart and/or reset your iPad. I would quit both of the apps first:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities.
Cheers,
Sterling

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    151 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    152 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    153 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
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    156 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    157 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
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    361 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    362 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    363 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    364 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    365 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    366 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    367 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    368 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    369 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    370 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    371 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    372 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    373 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    374 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    375 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    376 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    377 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    378 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    379 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    380 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    381 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    382 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    383 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    384 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    385 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    386 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    387 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    388 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    389 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    390 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    391 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    392 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    393 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    394 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    395 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    396 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    397 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    398 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    399 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    400 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    401 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    402 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    403 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    404 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    405 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    406 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    407 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    408 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    409 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    410 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    411 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    412 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    413 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    414 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    415 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    416 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    417 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    418 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    419 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    420 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    421 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    422 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    423 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    424 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    425 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    426 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    427 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    428 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    429 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    430 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    431 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    432 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    433 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    434 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    435 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    436 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    437 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    438 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    439 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    440 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing) _createAndPostChangeNotification:withDeletions:withUpdates:withRefreshes:] + 328
    441 com.apple.CoreData                      0x00007fff8fc6f5d2 -[NSManagedObjectContext(_NSInternalChangeProcessing) _processRecentChanges:] + 3026
    442 com.apple.Notes                         0x00000001061924dd 0x106175000 + 120029
    443 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    444 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    445 com.apple.AppKit                        0x00007fff9957ea90 __18-[NSWindow _close]_block_invoke_0 + 260
    446 com.apple.AppKit                        0x00007fff9957e965 -[NSWindow _close] + 364
    447 com.apple.AppKit                        0x00007fff99610764 -[NSWindow __close] + 315
    448 com.apple.AppKit                        0x00007fff996105ef -[NSWindow _close:] + 156
    449 com.apple.AppKit                        0x00007fff994d8a59 -[NSApplication sendAction:to:from:] + 342
    450 com.apple.AppKit                        0x00007fff994d88b7 -[NSControl sendAction:to:] + 85
    451 com.apple.AppKit                        0x00007fff994d87eb -[NSCell _sendActionFrom:] + 138
    452 com.apple.AppKit                        0x00007fff996102ef -[NSButtonCell performClick:] + 589
    453 com.apple.CoreFoundation                0x00007fff8e0e747a _CFXNotificationPost + 2554
    454 com.apple.Foundation                    0x00007fff95a16846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    455 com.apple.CoreData                      0x00007fff8fcc2a38 -[NSManagedObjectContext(_NSInternalChangeProcessing)

    Back up all data.
    Quit the application, if it's running.
    Triple-click the line below to select it:
    ~/Library/Containers/com.apple.Notes
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected folder — not just its contents — to the Desktop.
    The folder you're moving has a name that begins with "com.apple." It is not the subfolder named "Data" or anything else.
    Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place.
    Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically.

  • When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

    When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

    Welcome to the Apple community.
    Could you please clarify what it is that is full, your iPad or your iCloud storage.

  • Message app keep crashing

    message app keep crashing.
    here is the report
    Process:               Messages [1231]
    Path:                  /Applications/Messages.app/Contents/MacOS/Messages
    Identifier:            com.apple.iChat
    Version:               8.0 (4725)
    Build Info:            iChat-4725000000000000~3
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Messages [1231]
    User ID:               501
    Date/Time:             2014-12-17 17:00:44.993 -0500
    OS Version:            Mac OS X 10.10.1 (14B25)
    Report Version:        11
    Anonymous UUID:        9F467225-8B43-88B2-8C49-7420D824F1A7
    Time Awake Since Boot: 3600 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x00007ffff67a9778
    VM Regions Near 0x7ffff67a9778:
        unused shlib __TEXT    00007fff9a1fd000-00007fff9a3c2000 [ 1812K] r--/r-- SM=COW  system shared lib __TEXT not used by this process
    --> Submap                 00007fffc0000000-00007fffffe00000 [  1.0G] r--/rwx SM=PRV  process-only VM submap
        Submap                 00007fffffe00000-00007fffffe01000 [    4K] r--/r-- SM=PRV  process-only VM submap
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.imcore               0x00007fff89b3c856 0x7fff89b30000 + 51286
    1   libobjc.A.dylib               0x00007fff8c02391f (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 575
    2   com.apple.CoreFoundation       0x00007fff8d3d4272 _CFAutoreleasePoolPop + 50
    3   com.apple.Foundation           0x00007fff8b272afb __NSFireDelayedPerform + 428
    4   com.apple.CoreFoundation       0x00007fff8d44fb44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
    5   com.apple.CoreFoundation       0x00007fff8d44f7d3 __CFRunLoopDoTimer + 1059
    6   com.apple.CoreFoundation       0x00007fff8d4c2d9d __CFRunLoopDoTimers + 301
    7   com.apple.CoreFoundation       0x00007fff8d40c268 __CFRunLoopRun + 2024
    8   com.apple.CoreFoundation       0x00007fff8d40b838 CFRunLoopRunSpecific + 296
    9   com.apple.HIToolbox           0x00007fff8647343f RunCurrentEventLoopInMode + 235
    10  com.apple.HIToolbox           0x00007fff864731ba ReceiveNextEventCommon + 431
    11  com.apple.HIToolbox           0x00007fff86472ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
    12  com.apple.AppKit               0x00007fff917c66d1 _DPSNextEvent + 964
    13  com.apple.AppKit               0x00007fff917c5e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    14  com.apple.AppKit               0x00007fff91acabd7 -[NSApplication _realDoModalLoop:peek:] + 666
    15  com.apple.AppKit               0x00007fff91ac9186 -[NSApplication runModalForWindow:] + 119
    16  com.apple.AppKit               0x00007fff91ac8d53 -[NSAlert runModal] + 144
    17  com.apple.AppKit               0x00007fff917cb65d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
    18  com.apple.AppKit               0x00007fff917cb20e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
    19  com.apple.AppKit               0x00007fff917cb1ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
    20  com.apple.AppKit               0x00007fff917cae9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
    21  com.apple.AppKit               0x00007fff917cac69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
    22  com.apple.AppKit               0x00007fff917ca6b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
    23  com.apple.Foundation           0x00007fff8b22e458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
    24  com.apple.Foundation           0x00007fff8b22e2c9 _NSAppleEventManagerGenericHandler + 102
    25  com.apple.AE                   0x00007fff9153999c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
    26  com.apple.AE                   0x00007fff91539719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    27  com.apple.AE                   0x00007fff91539623 aeProcessAppleEvent + 295
    28  com.apple.HIToolbox           0x00007fff8648037e AEProcessAppleEvent + 56
    29  com.apple.AppKit               0x00007fff917c6d76 _DPSNextEvent + 2665
    30  com.apple.AppKit               0x00007fff917c5e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    31  com.apple.AppKit               0x00007fff917b9e23 -[NSApplication run] + 594
    32  com.apple.AppKit               0x00007fff917a52d4 NSApplicationMain + 1832
    33  com.apple.iChat               0x00000001010f8b29 0x1010f5000 + 15145
    34  libdyld.dylib                 0x00007fff89b2f5c9 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff8983d22e kevent64 + 10
    1   libdispatch.dylib             0x00007fff8a4b2a6a _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib         0x00007fff8983c946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d00b4a1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff8983c946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d00b4a1 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00007fff8983c946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d00b4a1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff8983c946 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8d00b4a1 start_wqthread + 13
    Thread 6:: Dispatch queue: com.apple.IMDaemonRequestConnectionQueue
    0   com.apple.CoreFoundation       0x00007fff8d3a877f +[__NSArrayM __new:::::] + 223
    1   com.apple.CoreFoundation       0x00007fff8d3a8612 -[__NSPlaceholderArray initWithCapacity:] + 114
    2   com.apple.CoreFoundation       0x00007fff8d3a7b7e __NSI3 + 478
    3   com.apple.imfoundation         0x00007fff8788388a JWCreateInvocationFromXPCObject + 2094
    4   com.apple.imfoundation         0x00007fff87889c39 IMCreateInvocationFromXPCObject + 44
    5   com.apple.imfoundation         0x00007fff8787d10c im_local_object_peer_event_handler + 898
    6   libxpc.dylib                   0x00007fff86983589 _xpc_connection_call_event_handler + 58
    7   libxpc.dylib                   0x00007fff8698204b _xpc_connection_mach_event + 1901
    8   libdispatch.dylib             0x00007fff8a4b50f8 _dispatch_client_callout4 + 9
    9   libdispatch.dylib             0x00007fff8a4b61a3 _dispatch_mach_msg_invoke + 445
    10  libdispatch.dylib             0x00007fff8a4b3154 _dispatch_queue_drain + 571
    11  libdispatch.dylib             0x00007fff8a4b4a10 _dispatch_mach_invoke + 232
    12  libdispatch.dylib             0x00007fff8a4b3154 _dispatch_queue_drain + 571
    13  libdispatch.dylib             0x00007fff8a4b4ecc _dispatch_queue_invoke + 202
    14  libdispatch.dylib             0x00007fff8a4b26b7 _dispatch_root_queue_drain + 463
    15  libdispatch.dylib             0x00007fff8a4c0fe4 _dispatch_worker_thread3 + 91
    16  libsystem_pthread.dylib       0x00007fff8d00d6cb _pthread_wqthread + 729
    17  libsystem_pthread.dylib       0x00007fff8d00b4a1 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007f8939c72940  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff767d58b8  rsi: 0x00007fff9215c16e  rbp: 0x00007fff5eb07050  rsp: 0x00007fff5eb07030
       r8: 0x000061000046e840   r9: 0x59e0099da3be7263  r10: 0x0000000000000071  r11: 0x00007fff89b425a1
      r12: 0xa3a3a3a3a3a3a3a3  r13: 0x00007fff77f4a070  r14: 0x00007fff8c01d0c0  r15: 0x00007f893b039000
      rip: 0x00007fff89b3c856  rfl: 0x0000000000010246  cr2: 0x00007ffff67a9778
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x1010f5000 -        0x101328ff7  com.apple.iChat (8.0 - 4725) <CD1332C7-9932-3326-85D7-B9CD26283FC3> /Applications/Messages.app/Contents/MacOS/Messages
           0x104a9a000 -        0x104a9bfff  com.apple.AddressBook.LocalSourceBundle (9.0 - 1499) <36F3EC7D-1569-36D7-8A7D-33656C5BFD02> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
           0x104aac000 -        0x104ab0ff7  com.apple.DirectoryServicesSource (9.0 - 1499) <C37D57B0-7769-39A2-B511-94F17143D3A7> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
           0x104ab6000 -        0x104ab8fff  com.apple.addressbook.POIPlugin (9.0 - 1499) <30012F8D-659F-382E-8BF3-CA57CF73A272> /System/Library/Address Book Plug-Ins/POIPlugin.sourcebundle/Contents/MacOS/POIPlugin
           0x104abe000 -        0x104b0bff3  com.apple.AddressBook.CardDAVPlugin (10.9 - 434) <6D55FFA7-05B4-34CE-ACB9-85109CC2E94F> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
        0x7fff61fda000 -     0x7fff62010837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
        0x7fff85d7d000 -     0x7fff85d7fff7  libquarantine.dylib (76) <DC041627-2D92-361C-BABF-A869A5C72293> /usr/lib/system/libquarantine.dylib
        0x7fff85d80000 -     0x7fff85dfeff7  com.apple.SAObjects (3.0 - ???) <F3158DDF-16F0-3311-9EB1-3D37CAF523F5> /System/Library/PrivateFrameworks/SAObjects.framework/Versions/A/SAObjects
        0x7fff85dff000 -     0x7fff85dfffff  com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
        0x7fff85e00000 -     0x7fff85e00fff  com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff85e01000 -     0x7fff85e01fff  libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
        0x7fff85e02000 -     0x7fff8632bff7  com.apple.QuartzComposer (5.1 - 325) <2007FD9E-A5CF-361E-A7DD-ACAF976860AD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
        0x7fff8632c000 -     0x7fff86381ff7  com.apple.IMDPersistence (10.0 - 1000) <3185264F-0D65-3837-9945-4F53E87C10B6> /System/Library/PrivateFrameworks/IMDPersistence.framework/Versions/A/IMDPersis tence
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        0x7fff8e4c0000 -     0x7fff8e4f0ff3  com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
        0x7fff8ee44000 -     0x7fff8ee85fff  libGLU.dylib (11.0.7) <8037342E-1ECD-385F-B4C3-545CE97B76AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff8ee86000 -     0x7fff8efcaff7  com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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        0x7fff9024b000 -     0x7fff90283ff7  com.apple.PassKit (1.0 - 50) <1B397DE6-9B0F-3FC3-B144-402B21EC9161> /System/Library/PrivateFrameworks/PassKit.framework/Versions/A/PassKit
        0x7fff90284000 -     0x7fff90296ff7  com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
        0x7fff90297000 -     0x7fff903d4fff  com.apple.ImageIO.framework (3.3.0 - 1038) <611BDFBA-4BAA-36A8-B7E0-3830F3375E53> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
        0x7fff903d5000 -     0x7fff903f0ff7  com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
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        0x7fff90b1b000 -     0x7fff90b69fff  libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
        0x7fff90b6a000 -     0x7fff90ba5fff  com.apple.AOSAccounts (1.3.1 - 1.8.19) <1EF4B780-3474-331E-9104-6CE796D8C930> /System/Library/PrivateFrameworks/AOSAccounts.framework/Versions/A/AOSAccounts
        0x7fff90ba6000 -     0x7fff90bf2fff  com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
        0x7fff90bf3000 -     0x7fff90c07ff7  com.apple.MessagesKit (1.0 - 1) <E213A175-1A25-325E-87A6-1593ECB21DFB> /System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/MessagesKit
        0x7fff90c08000 -     0x7fff90c10ff7  com.apple.AppleSRP (5.0 - 1) <01EC5144-D09A-3D6A-AE35-F6D48585F154> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
        0x7fff90c11000 -     0x7fff90c35ff7  com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff90c36000 -     0x7fff90c43ff7  libxar.1.dylib (254) <CE10EFED-3066-3749-838A-6A15AC0DBCB6> /usr/lib/libxar.1.dylib
        0x7fff90c44000 -     0x7fff90c52fff  com.apple.AddressBook.ContactsFoundation (9.0 - 1499) <1F879F4E-369A-38F7-A768-8B9009617479> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
        0x7fff90c53000 -     0x7fff90c54fff  libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib
        0x7fff90c55000 -     0x7fff90c56ff7  com.apple.AddressBook.ContactsData (9.0 - 1499) <A3D84EBD-3007-3A49-BEE5-F05790DCF38E> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
        0x7fff90ca2000 -     0x7fff90cbcff7  libextension.dylib (55.1) <ECBDCC15-FA19-3578-961C-B45FCC994BAF> /usr/lib/libextension.dylib
        0x7fff90cbd000 -     0x7fff90cc2ff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
        0x7fff90df8000 -     0x7fff90e00fff  libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
        0x7fff90e01000 -     0x7fff90e01fff  com.apple.CoreServices (62 - 62) <9E4577CA-3FC3-300D-AB00-87ADBDDA2E37> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff90e43000 -     0x7fff90eb4ff7  com.apple.framework.IOKit (2.0.2 - 1050.1.21) <ED3B0B22-AACC-303B-BFC8-20ECD1AF6BA2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff90eb5000 -     0x7fff90eb7fff  libRadiance.dylib (1231) <746E9989-E89C-3027-A418-5F99CE131C93> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
        0x7fff90edb000 -     0x7fff90ee9ff7  com.apple.CoreSDB (10.0 - 1000) <9293EE9F-5F9B-3CEA-A592-76FF6365CCBC> /System/Library/PrivateFrameworks/CoreSDB.framework/Versions/A/CoreSDB
        0x7fff9104b000 -     0x7fff9131aff3  com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
        0x7fff9131b000 -     0x7fff91376fff  libTIFF.dylib (1231) <ACC9ED11-EED8-3A23-B452-3F40FF7EF435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff91377000 -     0x7fff913b2fff  com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
        0x7fff913b3000 -     0x7fff914b3fff  com.apple.viceroy.framework (473 - 473) <89E6642C-23EE-376F-829F-08F9CCBFF868> /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
        0x7fff914b4000 -     0x7fff91503ff7  com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff9150f000 -     0x7fff91528fff  com.apple.AssistantServices (1.1 - 139) <EA30A723-6BDD-3EBC-9C45-EFA7AC9CB28F> /System/Library/PrivateFrameworks/AssistantServices.framework/Versions/A/Assist antServices
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        0x7fff9158c000 -     0x7fff91597ff7  com.apple.CommerceCore (1.0 - 376.0.5) <57E5C067-52F6-3854-86C0-D878EDA24B55> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff916b1000 -     0x7fff91729fff  com.apple.AVKit (1.1 - 213) <5C7D3C63-F035-376E-ABA5-CF5A096612B8> /System/Library/Frameworks/AVKit.framework/Versions/A/AVKit
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    Please read this whole message before doing anything.
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    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
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    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
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    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
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    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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    Hardware Information: ℹ️
        MacBook Pro (Retina, 15-inch, Late 2013) (Technical Specifications)
        MacBook Pro - model: MacBookPro11,3
        1 2.3 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Not upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
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        Intel Iris Pro
            Color LCD spdisplays_2880x1800Retina
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    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: one day 21:14:36
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        APPLE SSD SM0512F disk0 : (500.28 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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            Apple Inc. Bluetooth USB Host Controller
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        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        ScanSnap Manager Evernote Edition    Application  (/Applications/ScanSnap Evernote Edition/ScanSnap Manager Evernote Edition.app)
    Internet Plug-ins: ℹ️
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            Macintosh HD: Disk size: 499.05 GB Disk used: 125.17 GB
        Destinations:
            Data [Network]
            Total size: 2.00 TB
            Total number of backups: 35
            Oldest backup: 2015-02-14 00:16:02 +0000
            Last backup: 2015-04-01 18:24:39 +0000
            Size of backup disk: Excellent
                Backup size 2.00 TB > (Disk size 499.05 GB X 3)
    Top Processes by CPU: ℹ️
           100%    mds
             1%    WindowServer
             1%    Safari
             0%    fontd
             0%    launchd
    Top Processes by Memory: ℹ️
        155 MB    Preview
        137 MB    Mail
        120 MB    Safari
        86 MB    Finder
        69 MB    Quicken 2015
    Virtual Memory Information: ℹ️
        9.22 GB    Free RAM
        5.14 GB    Active RAM
        331 MB    Inactive RAM
        1.56 GB    Wired RAM
        9.52 GB    Page-ins
        98 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 19, 2015, 01:05:19 PM    /Library/Logs/DiagnosticReports/mds_2015-04-19-130519_[redacted].cpu_resource.d iag [Click for details]
        Apr 18, 2015, 02:58:14 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-04-18-145814_[reda cted].crash
        Apr 17, 2015, 08:21:01 PM    Self test - passed
        Apr 17, 2015, 07:58:56 PM    /Library/Logs/DiagnosticReports/mds_2015-04-17-195856_[redacted].cpu_resource.d iag [Click for details]
        Apr 17, 2015, 07:46:03 AM    /Library/Logs/DiagnosticReports/Photos_2015-04-17-074603_[redacted].cpu_resourc e.diag [Click for details]
        Apr 10, 2015, 07:06:36 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-10-070636_[redacted].panic [Click for details]

    Back up all data before proceeding.
    1. Triple-click anywhere in the line below on this page to select it:  
    ~/Library/Mail/Bundles
    Right-click or control-click the highlighted line and select
              Services ▹ Open
    from the contextual menu.* A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
    2. Repeat with this line:
    /Library/Mail/Bundles
    This time you may be prompted for your administrator login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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