Messages.app not accepting my iCloud account

HI,
I've just upgraded my iMac to Yosemite (iMac (24-inch, Early 2009)) and I cannot log onto Messages using my iCloud account and gives the following error message.
"Your Apple ID "<redacted>@mac.com" can't be used to set up iMessage at this time.
If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.
Customer Code: xxxx-xxxx-xxxx"
I've rung the number it suggests but the automated message says I'm out of support and need to raise a £35 ticket which is OTT
I've tried the iCloud and Me variants of my account and I'm logged into iCloud for Mail, Calendar, notes, iTunes etc. In addition an old AIM account seems to log on but with no-one connected.
I've tried safe-boot mode, zapped the PRAM and I'm trawling the net but no such luck. Messages was syncing so far as I'm aware under Mavericks.
TIA
John

Sorry to reply to myself but FaceTime is also having the same problem

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Thank you for using Apple Support Communities.
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Messages.app not accepting my iCloud account

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