Messages are being deleted automatically

We have been using TB successfully on Windows 7 for a couple of years having previously used Outlook.
My wife's incoming e-mail messages are being deleted after one month. They are also deleted from Webmail. The ISP says that they have not been deleted by the ISP but by a 3rd party program. We noticed the problem when searching for an old message. (I just checked using an old XP-enabled computer and all the old messages are there except nothing since June 25 2014.)
I noted this morning that all of my sent messages have disappeared. For the moment at least they are still on the ISP's webmail.
I checked our TB settings regarding retention and deletion, including those of 3 addresses that don't have the problem. They all look OK.
Can somebody please advise on what our next steps should be? Many thanks.

If you had pop and now want to use imap you need to create another (new) email account in Mail.
When you start creating a new account, press the option key when you click the Continue button and you will be given the choice of creating the account for pop or imap.

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