Messages disappearing

I have a user with a BB 8130 (Verizon) who complains that every time he travels out of his local area, the messages on his BB disappear. Unfortunately, he is in a remote office, so I haven't actually seen his handheld. I had the local admin in that office upgrade his device to 4.3.0.97, which seemed to correct things to the users satisfaction until yesterday. I'm guessing he hadn't traveled yet. But, he's turning the device off before he boards a plane, and turns it back on when he arrives at his destination. While he is away, it seems to automatically clear messages as soon as he's read them. I have seen this happen with other devices, but it usually happens once or twice and then behaves normally. Is there something up with his device or MS Exchange or BES?
Joel

jfinger wrote:
Thanks for the reply. He claims he doesn't use the camera, but says he has some pics. Claims he hasn't added any apps. Doesn't have a media card installed. BES shows he has 2k of available memory. I thought this sounded shocking until I noticed that same spec shows about 15k free for my own BB and I have a user with 1k free. I'm going to try to have him delete the pics off his BB and see if that helps.
Joel
Hi Joel;
The mere fact that he has indicated he has taken pictures without the media card is enough cause to investigate the memory on the device. Especially with what your seeing on the 1k free. The user has no ill intent in taking pictures but as you know, this issue can cause the phone to develop missing messages as it can take up too much memory on the device. I have users at work that continue to do this and don't realize they are creating an issue. All we can do is to explain to them if they intend to use the camera, please get a MicroSD card.
Good luck...
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Similar Messages

Sent messages disappearing from Mail

I checked the threads. This has been a problem for some, but not me before that I remember, and I haven't come across a solution that works for me.
This morning I had an email message disappear after I tried to send it. Sometime later I heard the swoosh sound, and it's there in the sent mailbox, so I didn't think much about it. This evening, after taking much time to carefully compose a long detailed technical message to some actors and performers in a musical I'm producing, I clicked send, and the message disappeared. No draft, no sent, and no "swoosh". About a minute later, I heard a swoosh. But nothing else happened.
I'm about losing my **** right here. The most frustrating feeling ever.
Now, an hour later, still no message. I've checked everywhere I could think of. I looked in the mail folders in the Library. I found the email I sent prior to this. It's late at night, and I have no way of finding out whether it was received (somehow I doubt it), and now I'm worried some other critical messages I've sent out may have also vanished.
I depend on email for my work, and I've counted on mail to do the job for many years. It's always worked for me. Now this. I'd love to keep using mail, but I depend on my email for business, and I can't afford for this to ever happen again.
Has anyone else experienced this lately and has anyone else come up with a solution? Until I do, I'm taking special precautions such as manually copying the message as I go/revise and pasting/saving into text. I wish I didn't have to, but I obvioulsy can't count on mail.

Please see my post and how it was resolved:
http://discussions.apple.com/thread.jspa?threadID=1181356&tstart=0
When I had that issue, I tried using Apple Mail app and noticed that Sent Mails are getting lost. Try sending an email using WebMail. You might see similar "Permission Denied" error. Try restarting the server and see if the issue still exists.

Mail messages disappear - just a blank mail message for all emails

Mail messages disappear - just a blank mail message for all emails.
This happens sporadically since I upgraded to Yosemite 10.10.2.
It happens on all of my machines (Macbook Air, + iMacs) so it must be a software bug.
Is there an update coming through for Mail?

Back up all data. Rebuild the mailbox.

Need Help! have an issue from my auto response email, it showing the "MIME This is a multi-part message in MIME format. " and the signature message disappeared.

ave an issue from my auto response email, it showing the "MIME This is a multi-part message in MIME format. " and the signature message disappeared and replaced with some unreadable message

Hi msnyder1112,
Thank you for posting in MSDN forum.
Since this issue is related to the VB.NET, so we will move this case to VB forum:
https://social.msdn.microsoft.com/Forums/vstudio/en-US/home?forum=vbgeneral , you will get better support.
Thanks for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

My email message disappears off the page before it is sent or saved.

Sometimes my email message disappears (zooms to the right) before it is sent or saved (I use Safari). How can I retrieve that message?

Try the suggestion made in this thread.
https://discussions.apple.com/message/19556862#19556862

I plugged my phone into my computer to update and my photos and text messages disappeared

I updated my phone and my pictures and existing text messages disappeared, help?

Did you set up your phone to sync Contacts with iCloud? If not sure, you can log in to https://www.icloud.com and see if your contacts are there.

In Thunderbird, the text of received messages disappeared, how to revert it?

We noted that the text (and attachs) of our received messages disappeared of messages before March, 2014.
What could be happened? And how to see again the text (and attachs)?
Thanks

Look in your anti virus program in it's logs etc for a file called inbox being deleted or quarantined for some reason. I would suggest looking around the date the problem manifested itself.

MobileMe/IMAP: locally stored messages disappeared

Hi,
with the current service window of MobileMe, I cannot access my e-mails via the web interface. Fair enough, I thought, I was looking for a message I sent yesterday, and this will surely be accessible through Mail or at least in my local IMAP directory. To my great horror, Mail does not show the folders, and in the library, the MobileMe directory is empty for all but the inbox files! All the folders are gone.
I opened TimeMachine, and double-checked they used to be there. (Bad for me: the last backup was from before I sent the message.)
Can anybody explain how locally stored IMAP folders and messages can suddenly disappear without warning?
Thanks,
Leo

Same problem here today! Not good at all, i checked the settings of the account and even if i told mail to keep a local copy, all the messages disappeared.
The thing doesn't affect the iphone mail luckily so i think that is a mail bug somewhere...

Messages disappearing from notification center, ios8

Why are my messages disappearing from my notification center before I open them with ios8? I have an iPhone 5s. Sometimes they don't appear in notification center at all...

I myself am having this issue and its driving me crazy. I search the internet and find posts just like this, one with no answer or solution to the problem. Please help this is really annoying !

Why are messages disappearing??

Why are messages disappearing??

HI, Must be a server problem as I was only able to access the site at12AM and I started AT 6pm yesterday BIGDADDY51CT USA

Message disappearing? It won't if you double-click...

I have been single-clicking on my emails as I always did
with BTYahoo and wondering why my Inbox disappears to
be replaced by the message. Then the message disappears
again when I click on 'Inbox'.
I have not been able to have several messages open at once
on different tabs. It has been incredibly frustrating.
Here is the answer: you have to double-click on the message,
then it opens up in its own tab. You can read it and leave it
open and come back to it when you are ready instead of not
knowing where it is. That is the big thing that is different
about the new Mail and nobody has been telling us - I had to
trawl through the Help pages.
The nearest I found was this one:
https://community.bt.com/t5/Email/email-tabs-not-visible/m-p/1369185#M26429
but even then people were telling the original poster that they
had to do all sorts of complicated stuff . . . you don't, you just
have to double-click your messages instead of single-clicking
them like you used to with the Yahoo mail.

I would like to create a file that stores my documents and has a password on it so that if I lend my laptop to someone, they can't access my documents. I went into utilities and followed his instructions to do that. I created it on my desktop and its a .dmg extension

Verizon WebMail Email Messages Disappearing

I use the MyVerizon 2.0 webmail application to view my email messages remotely. I have reported that a few weeks ago my email messages have been disappearing from my inbox. Today, the messages disappeared again from my inbox. My email client at home is Windows Live Mail. I have in the options to leave a copy on the server checked so that the messages do not get wiped out. Has anyone else experienced this? Any solution out there? I suspect a problem with the Verizon Webmail application since this did not happen before it was updated. Thanks!
Solved!
Go to Solution.

It appears that after changing my password, that the emails have remained on the server and are viewable using webmail so far. I now suspect that some POP3 client was downloading them somehow. That is the only conclusion I can come to at this point.

I just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

I guess you could try but I don't believe Apple can help with activation lock issues. They may, however, be able to determine if the Apple ID belongs to one of you and reset the password for you if you can prove your identity.
You might want to try calling Apple by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. Perhaps they can help determine if it's your ID and reset the password for you (and they probably have more expertise in doing this than the Apple store).

IPhone 4 (iOS 6) text messages disappeared and unable to restore from itunes. There's more...

I decided against upgrading to iOS7 on my iPhone 4, however I did download some of the latest updates for my apps (which I assume were iOS 7 updates). The next day, all my text messages disappeared.
I tried to restore my phone through iTunes, but it refused to sync. And then it refused to restore completely. I thought I might need an upgrade on iTunes to allow it to talk to my phone. However, iTunes refuses to believe there are any new versions available ( I haven't updated it since early 2013, so I'm sure there's been updates).
I have since been unable to back up my phone and now I'm afraid of:
1. Losing all the new text messages and data I've since accumulated in the last few months and been unable to back up.
2. Losing the old text messages and data stored through iTunes on my mac.
Any advice would be appreciated. How can I sync everything back up? Or at least make sure my old data is saved somewhere without risk of erasing and then somehow get my phone to sync with itunes again.
I suspect that the app updates may have brought this on.
Looking forward to your advice!

I decided against upgrading to iOS7 on my iPhone 4, however I did download some of the latest updates for my apps (which I assume were iOS 7 updates). The next day, all my text messages disappeared.
I tried to restore my phone through iTunes, but it refused to sync. And then it refused to restore completely. I thought I might need an upgrade on iTunes to allow it to talk to my phone. However, iTunes refuses to believe there are any new versions available ( I haven't updated it since early 2013, so I'm sure there's been updates).
I have since been unable to back up my phone and now I'm afraid of:
1. Losing all the new text messages and data I've since accumulated in the last few months and been unable to back up.
2. Losing the old text messages and data stored through iTunes on my mac.
Any advice would be appreciated. How can I sync everything back up? Or at least make sure my old data is saved somewhere without risk of erasing and then somehow get my phone to sync with itunes again.
I suspect that the app updates may have brought this on.
Looking forward to your advice!

HT3529 Why have My recent messages disappeared?

Why have my recent messages disappeared?

Check in the Archive folder to see if the messages were moved from Inbox to Archive.
Search in Mail > All to see if you can find a recent message.
If you have determined that the messages no longer exist, please provide the following.
What type of account(s)? (POP, IMAP, Exchange)
What email provider? (iCloud, Gmail, Yahoo, AOL, Earthlink, Comcast, ATT, other)
If other please identity provider.
Have you checked online to see if the messages are still on the server?
Do you have Time Machine backup?

Email messages disappear

My email messages disappear after a certain length of time.

You need to provide better information. Are you using only the Comcast webmail, or a mail client like Outlook or Thunderbird? Do you have the account enabled on more than one computer or other device like a smartphone or a tablet? What time interval are the messages vanishing at----a week, a month etc?

Messages disappearing

Similar Messages

Maybe you are looking for