Messages displayed in the Approval and message tab in SRM approval is same

Hi,
We are having an issue with the message displayed in the approval step.When we click on the approval option in SRM, we get two tabs displayed Approval and Messages. The content displayed in both the tab is same for one user. Generally the content displayed in approval tab is "Here you can approve/reject shopping carts, confirmations of goods receipts, and so on.Select 'Edit' to display details" and the details in Messages tab is "Here you can see e-mails on the purchase transaction." But for this particular user the content displayed is "Here you can see e-mails on the purchase transaction." in both the approval and message tab.
We checked the roles and profiles and its same as the other users. Can some one please suggest what would be the reason for this functionality with this user.
Regards
GGL

OK, so you only have this problem in PROD, all other systems (DEV, QA) are fine... I assume you checked your BAdI transports in PROD as well... If all OK, that leads me to think there's nothing wrong with your custom code or transports.
SRM 5.0 is notorious for these kinds of issues where workflow templates work in one environment, but are erroneous in another (most times this is due to inactive status). That is why I asked you to check the workflow for consistency in SWUD.
From your answer, I did not understand whether you'd checked all the subworkflows separately in SWUD (not as part of the main workflow check). If you didn't do that, find all the subworkflows (and the subworkflows of the subworkflows where applicable) in SWDD by stepping through the main workflow, and then run the SWUD check on each of them separately.
Also, please check the Review workflow WS10000265. This particular workflow may not show in SWDD as a subworkflow, but actually is part of the process. If it's broken, you may encounter issues like you're describing.
Cheers,
Serguei

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Messages displayed in the Approval and message tab in SRM approval is same

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