Messages filed into folders are not removed from message folder

I have a client that has been able to file messages into his folders in the past and then the message would then be removed from the messages view. This would be the expected behavior. Recently he tried to file messages into a folder and then the message turns into a double envelope indicating that the message has been filed but it does not get removed from the view. Any clues to why this might happen?

Sounds like the Hide Filed Messages is set to No. Have them go into Messages | Options | General Options and set the Hide Filed Messages to Yes
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