Messages iPhone number not showing up in preferences
Everyone,
I have a person where I am working on their Macbook Air laptop. I have set up messages and logged into iCloud on both the Macbook Air and on their iPhone 6. On the macbook air, however, whenever I send an iMessage to their phone number it only goes to the iPhone not both the Macbook Air and the iPhone as it should. I have looked in the preferences in Messages on the Macbook Air and the phone number is not listed on there. What am I missing from setting this up so that all messages go to both devices. and no I know that SMS relay is different. I am just working on iMessages at this point.
Hi,
When you add the Apple ID to the iPhone a pop up should appear on the Mac soon afterwards (or a quick restart of the app should make it appear)
This should be accepted and it is this that Adds the iPhone number to the Receive At list on the Mac (and if active, the "Start Conversations From" drop down.)
If it is not showing Up check the iPhone.
Double check the iPhone Number is active (although the user cannot change it I have seen it unticked twice myself)
If this is the case (and the iPhone is really only seeing Apple ID sync versions) then delete the Apple ID on the iPhone.
Set it to Airplne mode for 2 minutes.
Go back to the Settings > Messages and check the number verifies before proceeding.
Send an iMessage to the Apple ID (Effectively the Mac).
Respond to the iPhone from the Mac.
Once this is done add back the Apple ID and accept the pop ups on the Mac.
10:09 pm Friday; April 10, 2015
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
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Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
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