Messages not downloaded from the server

Every time I open my email this message appears:
The message from ............. has not been downloaded from the server. You need to take this account online in order to download it.
Does anyone know what the problem is and how to resolve it?
Thanks

The number of messages you have would not appear to be a problem -- I have one Inbox that exceed 15,000. If the messages predominately had very large attachments, then that might be an issue.
If you are in fact running Jaguar (10.3) as your info reports, then you may have an Overstuffed Mailbox. See:
http://discussions.apple.com/thread.jspa?threadID=121837
Asw mentioned in the TIP, if you click on Mailbox in the menubar, you will find the Rebuild command. To use Rebuild, you must have a single mailbox open, and if you have two or more accounts, and the Inbox is the one you want to Rebuild, you must select only the Inbox of one account.
During Rebuild, all messages will disappear, so wait patiently, and don't do anything in a panic because they disappeared.
Keep us posted. If the mailbox is really large because of large attachments, you may have to use a Script to split it, and I can make that available (free).
Ernie

Similar Messages

This message has not downloaded from the server is displayed on iPhone and iPad what can I do to retrieve message

'This message has not been downloaded from the server '. What can I do to retrieve this message ?

No fix, but I found a work-around at http://www.bitcraft.com.au/iphone-mail-app-says-this-message-has-not-been-downlo aded-from-server/
that reads:
...here’s a quick fix… Forward the message. Just click Forward and it will ask you “Download rest of message first?”. Say yes and then you will see the old message quoted in the forward. Now if only Apple would make than an option without having to ‘fake’ forward it…
The above worked for me when I encountered "This message has not been downloaded from server” on my iPad 3 running iOS 7.1.1.

This message was not downloaded from the server

I have purchased a iphone the first week they were introduced. My problem is with pop email. I keep getting the message " this message has not been downloaded from the server" when I open a email with a lot of html graphics. After reloading the email many times I am able to get the email. Sometimes it takes only 2 times but sometimes it take 20 times. This has been happening since the first day I got the iphone. I thought it was because of a slow connection but it also happens on wifi. I thought apple would fix this problem eventually. But I don't think that is going to happen anytime soon. I have seen this problem being reported on this forum and is apparently quite widespread. I have also reported to apple in there feedback section. No response yet. There is a work around to forward pop email account to an imap account. I don't consider this a solution. Does anyone have any other solutions?

(1) Why does it happen?
The short answer is "I am not 100% sure why, and Apple have not said why!", but all I can really do now is to google it, and make up my own mind!
My Guess: I don't think that the Mail application on the iPhone actually saves any attachments on the iPhone when you download emails! It saves the body of the email, but NOT the attachments.
Why? Because if you attempt to browse an older email, which has an attachment, it gives you the message "Loading..." and after a couple of seconds it tells you "This message has not been downloaded from the server". BUT: If you attempt to do the same thing, with WiFi & EDGE turned OFF, then the Mail application will display the email body immediately, and give you a link to the attachments, that you can click on to download.
Basically it proves that the iPhone does not save attachments on the iPhone, only the email body!
(2) Can you fix this?
Well, this normally happens when you collect your email on your iPhone using the POP protocol!
Most of us download our email onto computers and select the option in Outlook/Outlook Express to "leave the email on the server for x days", typically 5 or 10 (which I do) days. We then setup our iPhones to download the same email, but to LEAVE it on the server - or "Delete from server: Never".
This means that for 10 days your iPhone will be able to access a specific email on the email server, and will be able to download (view) that attachment whenever you want.
BUT: AFTER this 10 day period your computer will remove that specific email from the mail server, and then your iPhone will not be able to retrieve it from the server. Which also means that you will not be able to read any attachments from the mail server.
SO, when your iPhone Mail app tries to download THAT attachment, it will not be able to, and INSTEAD of just displaying the email body, and the attachment link, it displays the error message: "This message has not been downloaded from the server"...
(3) Why does the iPhone NOT just save the attachment on the iPhone?
I have NO idea! Apple should definitely speak out about this and come up with a fix!
(4) Why Apple does NOT save the attachment? (My guess)
Well, if you are constantly re-downloading any attachment that you attempt to view on your iPhone, then you will constantly be downloading data using your EDGE package! AND your Mobile Service Provider CHARGES you a massive rate (per MB) to download data using EDGE! Which means that they (AT&T / MTN / Orange / whatever) are making loads of cash off you re-downloading your email attachments. Is this right?
(5) Quick Fix?
Change the settings on your computer so that it leaves the email on the server for an extended period of time! Change the 3 days, or 10 days to something like 30 days! This means that your iPhone will be able to re-download the attachment for a 30 day period after it has initially downloaded the email.
BUT you are STILL re-downloading the attachment, and while you are waiting, YES, WAITING.... you are still being charged for the data traffic!
The problem here is that some service providers only give you a 10MB email account on their server. This might not be enough for users who receive 100's of emails on a weekly basis!
(6) Longer Fix?
Change your email account from a POP account to an IMAP account.
Problem #1: Here again is that not all service providers offer IMAP facilities! Also, the emails would reside on your server.
Problem #2: You are still re-downloading all those attachments again! $$$
(7) The REAL solution?
The real solution needs to come from Apple! They need to increase the size of the first partition on the iPhone that you save your emails in. Maybe they need to save attachments in the second (media) partition so that you can always access them? At the moment the first partition on the iPhone is really small, just big enough for the OS and a few applications, never mind 100's of attached pictures and mp3s, etc that we commonly send around cyberspace!

Mail 'not downloaded from the server'

Recently, I have been getting the message
"The message from Xxxxxxx (this is my account name) concerning “Xxxxxxxx (subject of the message)” has not been downloaded from the server. You need to take this account online in order to download it."
This happens whenever I try to open old mesages, sent or received. But usually only happens after the program has been working fine for a few hours!
If I quit Mail and restart it, all is OK for a while. But it usually happens again.
Can anyone offer a solution, please?
Very many thanks!

Mike,
In addition, the followup if you are using Mail 1.3, and the statement that this message is almost certain to be caused by an Overstuffed Mailbox, typically caused by size and large numbers of messages of diverse types is to see:
http://discussions.apple.com/thread.jspa?threadID=121837
and the important link it contains of:
http://docs.info.apple.com/article.html?artnum=25812
There are a few conditions caused by files that might not be needed, if any were leftover from Jaguar's mailbox structure, but somewhat rare. After you read these, let me know what you find, and any questions you may have.
Ernie

"...not downloaded from the server." ???

I open an email on my iPhone that has an attachment 'clip' but when it opens there is a message that says, "This message has not been downloaded from the server." They are Word documents, etc., so they should be downloadable. What do I need to do or change to get the attachments to download???

I can only tell you my experience with the same problem using Comcast and Outlook. Because the email is downloaded to my desktop at the same time as my iphone, I get the same message. All I did was go to Outlook on my desktop to: Tools/email accounts/view or change existing email account/next/change/more settings/advanced/delivery/*remove from server after _ days. By extending the days, the email/attachment stays on the server and therefore opens on my iphone. I did this a few days ago and it seems to be working. Good luck!

Mail has not downloaded from the server

We been using POP and just started to switch to IMAP for mail because of the iPhone. For some odd reason Mac Mail has a problem not downloading the body of the message and think it's offline. Most messages are fine. There's only 5 messages in the Inbox so size of the mailbox should not be an issue. Because IMAP is a server based, all messages are saved on the server. I deleted the IMAP and created a POP and selected to keep the messages on the server. The problematic message downloaded fine. I deleted the POP and re-created the IMAP and the problem message still can't download the body. I've installed Entourage using IMAP and sees the problematic message without problems. The OSX 10.4.10 is a clean install without any other apps and all updates installed.
Why is Mac Mail not able to retrieve some messages and others fine in IMAP. I've rebuild the mailbox and re-indexed the Envelope Index database with no help.

Ernie,
Thanks for the article. I came across this article today and decided to install a email server to duplicate the problem. I've ask the email ISP to attached a copy of the problematic email and send it to me so I can place it in the new server. Problem solved. It was exactly like the article said. Using another server software, Mac Mail was able to download the problematic mail in the original form without problems. So it looks like Apple needs to follow industry standards more and fix this problem.
Cause from KB Article:
The latest version of the MailSite IMAP service has been designed to adhere more tightly to the RFC specification than was previously the case. This has led to the discovery of a potential bug within the Mac OS X bundled mail client Mail 2. This is the only E-Mail client that is affected.
More Information:
This problem is caused by the mail client sending two commands at the same time. This is normally fine but the Mac client does not send a terminating line feed for the second command. This causes the client to appear hung, when in reality the IMAP service is waiting for the terminating line feed to complete the command. Once the IMAP connection timeout is reached the connection will be dropped and the client will become responsive again.
Thanks for all your help and I'll find another place to host my email.

My mail won't open says its not downloaded from the server?

My iPad seems slow and when I try to open some mail it says it has not been downloaded fri. The server.

You need to export a self-contained video from FCP 6. Import the self-contain video into Compressor 4.
•iMac 27", 3.4GHz Quad-Core Intel Core i7, 16GB 1333MHz DDR3, 2TB HD + 256GB SSD, AMD Radeon HD 6970M 2GB GDDR5•FCS 3•Compressor 4•OS X 10.7 (Lion)•iPad 1&2•Apple Tv 2•

Mail - "message not downloaded from server"

I know that the message was download from the server because it was todays mail from this first thing morning. This happens once or twice a week, I will go to view a message from a couple of hours ago and i will get this meesage.
Anyone have any Ideas??
Thanks

Thank you for your help, that did the trick. My mail box was too large, once I emptied my trash the problem has not repeated itself. I thought I had my trash set to empty upon quiting. My Mail box was 1.6 gigs and I was trying to keep it clean by throwing old mail and junk mail away, but it built up and I did not realize it.

"This message has not been downloaded from the server" - Multiple devices all using Exchange Active Sync

We are having this issue across multiple IOS devices ranging from IOS version 5.x up to the latest 6.1.2. Many (not all) emails sent to the devices are unreadable and simply state: "This message has not been downloaded from the server". Microsoft believes this to be some sort of bug with the IOS devices in the way they are handling the SSL encryption.
Facts:
- Devices are connected to an Exchange 2010 SP1 Rollup 6 via Active Sync (No POP3, IMAP or SMTP)
- issue occurs on multiple IOS devices within the organization ranging from IOS 5.x up to the latest 6.1.2
- Issue occurs on both external cellular data and internal wireless networks
- Not all emails sent to the devices result in the error, but issue does tend to occur more frequently from certain senders/domains
- Using the same user account on an android phone does not result in an issue (even when receiving the exactly same email that has been sent to the IOS devices)
- Closing mail app / rebooting device does not resolve the issue
- Doesn't appear to matter what the mesage format is (can be html, plaintext, etc)
- Spent nearly 7 hours with Microsoft going through the Exchange server configuration and looking for possible causes. None have been found and all testing indicates things are setup correctly.
- This is not a case of Issue 2.3 listed here: http://support.microsoft.com/kb/2563324 (verified by Microsoft Support)
- If we disable SSL on the IOS device and connect via plain HTTP the messages are displayed correctly!
- If we use a different SSL certificate, the issue still occurs - so not a problem with the original cert.
Does anyone have any suggestions on what would cause this? Does the ISO devices have any sort of log that would indicate why it's reporting this error? The current error is pretty unhelpful.

GFI Have a solution for this problem. It is to do with iOS implementation of reading the message headers when SPF compliance modifications are made by GFI.
http://kb.gfi.com/articles/SkyNet_Article/Error-This-message-has-not-been-downlo aded-from-the-server-when-downloading-messages-to-an-iOS-device?retURL=%2Fapex%2 FSupportHome&popup=true

I updated my iphone 4S with iOS 6.1.3 and now my e-mails say, "This message has not been downloaded from the server". We have an Exchange server at work. ??

I updated my iphone 4S with iOS 6.1.3 and now I cannot retreive or send my e-mails. We have an Exchange server at work. I still receive the e-mails on all my devices just fine and I can see the subject headings & a small portion of the body of the e-mail, but when I open the e-mails there is no body and it reads, "This message has not been downloaded from the server". Very aggrevating and is not helping my business at ALL!! Same has happened with both iPads we own now.

Delete then add back the exchange acct on each device.

"This message has not been downloaded from the server"

Hello, Ever since ive had an iPhone and have used Edge to open a resaonably sized email i usually get "This message has not been downloaded from the server". Im sure this has to do with the slow Edge network timing out. How do you correct this if there is no "Download Now" button. The only solution I have found was to force quit the Mail App (Hold Home button for 6 seconds) and go back in and pray that it downloads without timing out.

There was a thread on this yesterday that stated that if there is more message it may take four to five minutes to download the entire message and/or attachments.
One poster even said that it has taken him over 30 minutes in some cases.
I have this same problem on some email and on others the entire email is downloaded, including any attachments. Since there is no communication put out by Apple regarding this anomaly, it is hard to say whether this a an Apple or provider, i.e., Google or Yahoo.

Error message: The message from - has not been downloaded from the server.

"The message from Doug Peets <[email protected]> concerning “Fires” has not been downloaded from the server. You need to take this account online in order to download it."
I get this error message several times per day, even on my Sent mail box, and Drafts, which clearly does not need to be downloaded (does it?). It usually happens when I switch mailboxes, from In to Sent, to Drafts and so on.
I have 100 Gigs of hard drive with 90 Gigs free. I have about 6,700 saved incoming e-mails and 4,700 sent e-mails.
TRhis has only started happening in the last couple months. How do i get rid of it? Is it because i have too many saved e-mails?
When I shut down Mail and re-open it, the messages display properly, but this is a nuisance several times per day.
Thanks,
Doug.

Thanks. I moved half of the messages to a new mailbox "old e-mails", then copied that to a new folder on my desk top, which saved it with a .mbox suffix, then emptied the Old e-mails mailbox in Mail. I will repeat this every three months.
So far, so good.
thanks for your help.
Doug Peets

A possible fix to messages not being downloaded from the server?

there is a previous post about this that has been archived with no solution. i googled this problem and found only a bunch of people saying "yeah, i have this problem too". so i'm posting this to see if my theory helps anyone.
the error on my new 3g iphone read "the message has now been downloaded from the server" after i set my exchange account to push emails to my phone. so i checked my calendar to see if that synced up. i noticed that my date was all wrong. so i went in to general settings and fixed the date. once i did that i was able to read all my emails from my phone.
to test that i set the date to be a year from now and i got the same error. i changed the date back to the correct day, restarted my phone and i could download all my messages once again.
my theory is that typically servers do not like a dissonance like that between it and the device it syncs to. could anyone out there with the same issue confirm or deny this possible fix?

there is a previous post about this that has been archived with no solution. i googled this problem and found only a bunch of people saying "yeah, i have this problem too". so i'm posting this to see if my theory helps anyone.
the error on my new 3g iphone read "the message has now been downloaded from the server" after i set my exchange account to push emails to my phone. so i checked my calendar to see if that synced up. i noticed that my date was all wrong. so i went in to general settings and fixed the date. once i did that i was able to read all my emails from my phone.
to test that i set the date to be a year from now and i got the same error. i changed the date back to the correct day, restarted my phone and i could download all my messages once again.
my theory is that typically servers do not like a dissonance like that between it and the device it syncs to. could anyone out there with the same issue confirm or deny this possible fix?

Why can't I read my emails from my iPad mailbox on my iPad today?Each message is replaced by the comment "This message has not been downloaded from the server."thank you

Why can't I read my emails from my iPad mailbox on my iPad today?Each message is replaced by the comment "This message has not been downloaded from the server."thank you

In which case, clearly communicating the intent would have been a better solution. The steps do apply. A more appropriate response would have been "tried that, no change".
Regardless of whether they fixed the problem or not, they do apply.
If English is not your native language, I would strongly encourage you to post in your native language going forward.
If basic troubleshooting has not resolved the issue, the next step is to take the device to Apple for evaluation.

Searched email showing "The message has not been downloading from the server."

I have Exchange email setup on my iPad. When I search for an email that has a large attachment (15mb PDF) the results show two identical emails. If I click on the first one it says "This message has not been downloaded from the server." The second email seems to open correctly. Closing the Mail app and opening back up doesn't fix the issue. Neither does rebooting iPad. Anyone have any idea why the search is showing multiple emails and why they won't download correctly?
--Brian

I am the IT department. Seems to be an issue with the search showing the email locally and server side, so it shows up twice. If I open the email that is server side, it has an issue opening the email again unless I try several times. I'm working with Apple now so hopefully they can help.

Messages not downloaded from the server

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