Messages not sending in Outlook

Hi I hope someone can help, I have a talk21.com account that I use via Outlook 2010. I now cannot send messages from this account and is returning error 421 too many messages. I have tried to set up a new account but that does exactly the same.
Does anyone know what I need to do?
To make things worse I also have a .btopenworld account that is doing the same and giving the same error code, add to that I have forgotten the password but when I try to request a new it takes me to a page that is not for resetting passwords. grrr
I know this problem is all about the BT migration and I have read other posts where this has finally been resolved so I would really appreciate a response as it now means I 2 accounts neither of which can send.
Solved!
Go to Solution.

For the past two days, I have started to have problems sending emails using Outlook.
It works perfectly well from home, when connected to my BT Router.
If I am connected via any other route, it fails with the message 421 Too many messages 99% of the time.
It would appear, therefore, that this is a problem with BT SMTP Server authentication, since your home connection does not require it/use it but any other incoming route to the BT servers will.
I spent 2 hours on Chat support with BT yesterday without any success. Eventually, I was told to upgrade my Outlook to the latest version........ or remove and re-install it.......
Even though I know perfectly well that this is not the problem, I did actually upgrade to Outlook 2013 from 2010. of course, it made no difference.
When I contacted BT Chat again today, I was told that BT do not provide support for email clients (including Outlook) and that I should take my PC to a local PC technician for support.........
Having worked in I.T. all my life, that is not necessary, as I pointed out. BT then told me that I could not escalate the matter and nor could they provide me with any support for the issue, despite it being pretty clear that the problem lies at their end, because I was not using Web Mail.......
What kind of service is that I ask myself?
As this forum/thread appears to be being listened to by BT, I am writing this post in the hope that I don't simply need to change ISP in order to get support for this or to resolve my issue.
Here's hoping!
Ross

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From: Wholesale Mobile - Optus Australia
Sent: Wednesday, 20 June 2012 9:36 AM
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