Messages not sending / Receiving

Hello,
We use skype internally for sales staff to contact customers, we do have a lync platform however we find alot of our customer use skype only address that currently do not work with Lync, so in some areas we have to use this system.
Over the past 2 weeks, each users one by one have started to contact me in regards to unable to send or recieve messages, in some cases the messages do come through hours later.
We have ensured latest versions are being used, even tested with the windows desktop app and the windows 8.1 app with users seeing the issue which appears to carry over.
Ive looked online and can see other users reporting simialr problems over the past year however none of the fixes resolve the issue for us. We have re installed, changed versions etc however hte number of users reporting the issue continues to increase.
We have around 40 users running skype, at present 15 of these are seeing issues? We have checked our network and cannot locate any issues at all.
Can someone please clarifiy if this is a known issue as I can not find any offical answer, what ports we may need to look at etc? I dont want to tell my VP its skypes issue when it could be ours but i cannot find any fault ourside.
Thanks
Andy

Yea, we have noticed signing in an out does seem to purdge messages and push them through. We are mainly windows 8.1 running a range of versions and presensoft along side (for monitoring) however we have tested in alot of different scenarios and the only common factor is skype... all be it different versions, with or without presensoft.
We do run proxys and firewalls however all data is passing fine with nothing being restricted.... Really just need an answer if this is a known issue without a resolution as we are loosing sales / customers as a result so certain eyes are all on us to "fix" however we cannot find an issue.

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HT4061 I recently switched from my iphone to a samsung Galaxy S4, trading in my iphone. I now can not send/receive text messages from any iphones to my galaxy S4. Since I traded the iphone in, I can't access it to make any changes. Any ideas?

I recently switched from my iphone to a samsung Galaxy S4, trading in my iphone. I now can not send/receive text messages from any iphones to my galaxy S4. Since I traded the iphone in, I can't access it to make any changes. Any ideas?

http://support.apple.com/kb/TS5185

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Why Does the iPhone not send/receive MMS? this in the works?

"Why Does the iPhone not send/receive MMS?"
Apple chose not to offer this as a feature of iphone. E-mail can accomplish the same thing.
"is in the works?"
This has been asked and answered countless times. The forum search bar is on the right side of this page.
Apple has announced that MMS will be included in the 3.0 software due out this summer. Before you ask, all that has been announced is in this link:
http://www.apple.com/iphone/preview-iphone-os/
Apples developer conference begins tomorrow.

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@KMcFarlane
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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amymcox10,
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Since i've updated to the new ios7 my texts and picture text are not being reciveved by others who dont have a iphone, nor am I recieving their texts. Is anyone else having this issue? Couple of them have Veizon.

When you still have text message problem, this is working solution for me.
http://ketupek-bengkulu.blogspot.com/2013/12/solution-for-text-message-not-deliv er.html

Text messages not sending

Hey,
A few weeks ago i bought some skype credit to text my girlfriend in Peru, from the UK (england). For the first week or so it worked fine, she would recieve the message very quickly, and the price was very reasonable. No problems.
But, suddenly it changed: i will send a message to the same number, which is correct, and the message will attempt to send, but it will fail, with the advice to check number coming up. I am at a loss; the number is correct, we used it for a week with no problems, she is recieveing texts from people (granted, in Peru) ok, and i can call her using my home phone. What is going on?
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5:57:45 PM ozziewazza says,
I can make calls to mobiles but all of sudden text messages I send do not get thru
6:03:30 PM ozziewazza says,
I have been with Skype for a couple of years now and the principal use a make of Skype is to send text messages to mobile phones, because I can use my keyboard to type messages. This problem has only occurred during the last two weeks
* One and half hours later and referral to some one who can help*
Skype - 7:28:15 PM Cathyrine C. says,
I'm so sorry but in cases such as this, there is nothing we can do as the problem is not on our end. Please note that the SMS travels from us to the phone's provider and finally to the phone itself. If the providers reports to us that the SMS was sent, then the status of the SMS in Skype is delivered.
From: savvytel.com.au
Sent: 20/06/2012 08:50:56 AM
To: "'Wholesale Mobile'"- Optus Australia
Subject: Incoming SMS via Skype - 0429394904
Hi Team,
MSN - 0429394904
I don't believe there is anything that we can do for this particular issue, customer is more looking for clarification to take back to Skype. But he is unable to receive Skype SMS messages, can receive standard SMS without any issue.
Skype has claimed that they are receiving the delivery confirmation message that the message has been received but nothing is being received to the mobile. I have confirmed with customer that other people that have been sent a Skype SMS are unable to receive the messages also, so is likely an issue with the Skype service.
Would you have any further feedback?
Example SMS - Sent via Skype on Monday 6pm.
Kind Regards,
Matthew Coughlan
Savvytel
Savvy Communications (Aust.) Pty Limited
From: Wholesale Mobile - Optus Australia
Sent: Wednesday, 20 June 2012 9:36 AM
To: Savvytel.com.au
Subject: RE: Incoming SMS via Skype - 0429394904
Good morning Matthew,
We have added SMS and also GPRS/Data on the customer's service. Skype has nothing to do with us and we in no way support SMS travelling over a third party platform.
***If the customer is not receiving the messages, he will need to follow up further with Skype.***
Thankyou
Wholesale Customer Service Optus Australia - Mobile

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Hey KenmanH,
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