Messages stuck in Outbox until restart on Outlook 2013

hi,
We are experiencing issues with Outlook 2013 on an onpremise Exchange 2013 system.
the issue only affects users with Outlook 2013 and messages queue up in the outbox until we restart Outlook. 2010 users are fine.
The article http://support.microsoft.com/kb/2862523 describes the issue exactly but i wanted to know if anyone has fixed this issue without disabling SPI on the firewall. The article says it is a temporary workaround as it puts the clients at risk and
the last update was July 2014.
Microsoft have already verified the on premise Exchange setup as we opened a call with the Exchange team before we discovered the article.
sg

Hi Yoshi,
1. Would you please let me know whether your customer has same scenarios described by the KB (Move Sent Items from OST to local PST file) when the issue occurs?
2. Whether the issue always occurs and can be reproduced? If the issue can be reproduced, please let me know the steps which reproduced the issue
3. If the issue can always be reproduced, please let me know whether the issue occurs if you use OWA to send email or use Outlook Online Mode to send email.
~~~~~~~~~~~~~~~~
Mike Shen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact [email protected]
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Messages stuck in outbox when using "Send to Mail recipient" and outlook is closed

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the subject and add receipt and send email when outlook is close. The email stuck in outbox.
any idea and how to fix it?
Thanks in advance.

Hi,
As what Roady says, it is an expected behavior. This is because the
“spooler” which is something that manages the MAPI transports is working when Outlook is running. So when you sending messages when Outlook is not running, there is no spooler running, and so nothing is going to send your mail. The next time you launch Outlook,
you will see the mail in the Outbox.
For more information about this behavior, please refer to A trip back in time—the evolution of Outlook part of the following link:
http://blogs.technet.com/b/office_resource_kit/archive/2013/08/15/the-mysterious-outlook-outbox.aspx
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We are running Exchange 2007 SP1 and Outlook 2007 SP2.
We are increasingly recv'ing reports of users having messages stuck in the Outbox folder of their Outlook client. The messages are also visible in OWA, although the strange thing is that the messages do seem to have been delivered.
There seem to be a multitude of posts about this issue, but nothing concrete - does anyone know if MS has found a fix for this?
I can see this:
http://support.microsoft.com/kb/948984.
However, it states:
"In this scenario, when you log on to the online account that uses this personal folder, the Outbox folder indicates that there is a message that is waiting to be sent. This message is visible only in Outlook Web Access. The message is not visible in Outlook 2007"
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Hi Yoshi,
1. Would you please let me know whether your customer has same scenarios described by the KB (Move Sent Items from OST to local PST file) when the issue occurs?
2. Whether the issue always occurs and can be reproduced? If the issue can be reproduced, please let me know the steps which reproduced the issue
3. If the issue can always be reproduced, please let me know whether the issue occurs if you use OWA to send email or use Outlook Online Mode to send email.
~~~~~~~~~~~~~~~~
Mike Shen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact [email protected]
~~~~~~~~~~~~~~~~

Outlook 2013 Issues (Emails go missing when stucked in Outbox after restarted Outlook)

Hi,
I have being using Outlook 2013 for email but i have face for two main issues as below which is quite annoy me sometime.
1. Email stucked at Outbox (even is just a normal email without attahcment). Those emails which were stucked at Outbox will goes missing if i just close the Outlook and re-open the Outlook again.
2. Outlook will hangs/ freeze (showing Not Responding) when half way I just viewing my email in Inbox or I click on Calendar.
I have tried to some of the suggestion across other forums such as:
- Disable the add-in (example: Social Outlook Connector/ Lync Meeting (which i dont have it to use) and etc.)
- Checked on the Program Features and clear all the office plugin
- Change the Aero Setting in Windows
- Disable Anti Virus (Just guessing)
- Reinstalled the Office 2013 (Outlook 2013)
- recreated the Outlook profile
However after tried, the first two issue still happened and the critical part is the email will goes missing after i reopen the Outlook.
More Info:
- When the email stuck at Outbox, the Outlook is show "Connected to Exchange"
- My company is using Exchange Server 2007 R2 (not sure got any related or not)
Anyone can get help on this?!!! Thanks a lot!!!
The reason I re-posted this issue as the previous as remarked as answered but somehow after that no more ppl reply.. i need more ppl's suggestion here!!
Thank you

Hi,
Generally for emails stuck in Outbox issue, we need to try basic steps as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode.
4. Create a new profile and re-setup your account.
As you have tried to disable Anti-virus, we also remind you to disable the firewall to test.
Please run MFCMAPI to check if there are emails or corrupted items that are stuck in Outbox, if yes, please delete them.
http://mfcmapi.codeplex.com/releases/view/101020
Here are some articles which use MFCMapi from where you can get some step by step guidance:
http://exchangeshare.wordpress.com/?s=mfcmapi
We can also perform a clean boot to determine if background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135#appliesto
Regards.
Melon Chen
TechNet Community Support
We
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Hello,
We have 2013 Exchange consisting of 2 CASs and 2 MBX servers spanning two locations via VPN, 1 of each server in each location. We are hosting exchange for an outside domain, and have just transferred them into our organization within the last month. There
are two users who consistently have messages stuck in the "Retry" status in the submission queue. Not all of their messages, but usually 2-4 are stuck and eventually kicked back to them.
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Stop Stop Stop, this isn't a solution! Every single post I run into this answer, but it is a real crappy "solution". Simple: there is no solution yet, if everyone take this for an answer there will never we a good answer! This is a work around,
we got mails stucked in the queue for 2 months and it start with no reason. We have every update, enough disk space etc. Settinf the remote domain to true brings you the problem with Apple users and Gmail, hotmail etc. They will receive an email.dat or no
attachment when you send HTML mail. The False or Null is a future that make mail HTML so you can use signatures, pictures etc. It always worked, now only for 2 days and we must reboot again. Set de Remote domain to true we have problems with customers who
doens't receive their email correct!.
Microsoft please solve this problem and stop making crappy excuses or crappy workarounds, a solution is what we need!!!

Outlook 2010 - messages stuck in Outbox

Hi All,
I'm wondering if you can help? I've seen a lot of forum posts regarding this issue and gone through several steps people found to resolve it. Unfortunately in this instance these steps failed to work.
Problem:
350Kb email stuck in outlook Outbox (Exchange non cached mode)
OS & Software involved:
Mail server: Windows Server 2008 R2 running Exchange 2010 14.01.0438
Client: Server 2008 R2 (Remote Desktop Services) Running Outlook 2010
Steps Already tried:
» Disabled Antivirus fully and tried deleting
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» Attempted to drag email to new folder but it fails saying message doesn't exist. It may of been moved, removed or access is denied
» Disabled all Add-ins & Tried running outlook in safe mode
» Enabling Cached Exchange mode, allowed to build OST & using Work offline method
» Attaching to users mailbox and deleting from another user
» rebuilt the users outlook profile
When I look at the properties of the outbox (Properties » Folder sizes). It shows the file is still there on the server
Any help would be greatly appreciated as this has happened a couple of times for this user now.
Many Thanks,
Jon

Hi,
Have you tried using MFCMAPI tool to look at the Outbox of your mailbox? If not, please follow the steps below to check the result:
1. Start MFCMAPI
2. Go to Session > Logon
3. Select your profile, the default profile name is Outlook.
4. Double-click on the problematic account.
5. Expand “Root – Mailbox” > “IPM_SUBTREE”
6. Right click “Outbox” and select “Open Contents Table”
7. New Window Launches with Title “Outbox”
8. Delete all items in the list.
9. Close MFCMAPI
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Message was edited by: montreal1

With Mail closed, locate the file in Finder and drag it to the trash.
~/Library/Mail/Mailboxes/Outbox.mbox/Messages/the message
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Messages stuck in Outbox until restart on Outlook 2013

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