Messages "Waiting for authorization"...forever

My parents live in another state and would like to video chat. Simple enough. However Messages REFUSES to cooperate. We both have iCloud accounts and have added each other to our buddy lists. On both sides we see the generic "Waiting for authorization" next to the buddy icon. No notification is being sent or recieved on either side, even if we "Request authorization". Nothing. I've tried changing the network type from Jabber to AIM on both sides as well. Again, nothing... Anyone have any suggestions?

Thanks Eric! We'll definitely do that. Very annoying that you can iMessage someone from Messages, but not createa a "buddy" for the buddy list. Not very intuitive....

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