MESSAGING "OPENING, INSERTING, INVALID CONTACT DET...

ever since i downloaded a few utilities from the nokia store in my nokia N8 belle, everytime i send a message in the conversation view, the screen says "opening..." then "inserting..." then "invalid contact detail <name>" then it redirects me to a new message. it is annoying because i have to input the contact again. and after i send it. the conversation gets divided into two. 2 new conversations are formed from the same contact. one convo shows the received messages then the other shows my sent messages. shouldnt it be one convo with both? what's going on. i searched around and there was a problem like this experienced by people before in the thread ( http://discussions.nokia.com/t5/Symbian-Devices/Problem-in-sending-and-viewing-of-messages-in-Nokia-... im experiencing the exact same problem though it seems the company wasn't able to answer this a few years ago. please help me solve this. this is frustrating. i like my phone. don't abandon the old devices just because there are new ones!

Hi, yoyo0430. Thanks for letting us know about it. Have you already tried restoring the phone's settings to their original values? You have two options here: restoring it without deleting the documents (Restore) or reformatting the phone (Delete data and restore). Go to Settings > Phone > Phone management > Factory settings > Restore or Delete data and restore. The default code is 12345 unless changed. But before you reformat the phone, make sure that you have created a backup. You can use the Nokia Suite tool for that. If that doesn't help, using the Lumia Software Recovery Tool might help. Here are the instructions: FAQ - How can I recover/reset/restore my phone software?. 
Note: The link is intended for the UK customers, but you can still change it to your local support page for your reference. 

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