Messenger notification/alert no longer working

My friend purchased a Verizon Curve a week after I did. His Messenger alert stopped working. He did a clean reset and wiped everything clean. After a week, it stopped working again. It is the only program that the ringtone that is not woking on. He did the typical battery pull. Checked and rechecked the profile. He is technically very savvy, and I guarantee it is not a setting, since he checked them multiple times over. He swears it's a bug. The problem with that is that I have the same phone purchased aweek earlier, and I don't have that problem.

Could be a corrupt software version.
What does he currently have on the device?
Remove and reload OS>
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

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GAVaron74, that sure is interesting! Let's get this figured out for you and get those notifications working for you again. If you haven't already I would recommend uninstalling and then resinstalling the application to see if that will correct the issue. Keep us update with your results.
Adamg_VZW
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We want you to love your software update pitbullmommy71! When did you update your phone? Have you tried going into phone settings and set up your notifications as you would like them? It can take a few days for your phone to normalize after the update, but this may be a bit much. Some apps may no longer be compatible with the new software so you can try running phone in Safe Mode or do a Hard Reset to see if this improves your phone. I've seen where some have completed a Hard Reset after the update and downloaded all same apps, and phone works flawlessly now. However, if you'd like to try Safe Mode first, (which is where all 3rd party apps are disabled), you can certainly try this for 24 hours to see if improves.
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Hi there.
Sorry about my late reply but my issue was solved unexpectedly... I plugged in again the headphones and I forgot to plug them out for 20-30 min... Then when I unplugged them the problem was solved!!!! Therefor I didn't have the chance to try your solution but I'll keep it in mind for next time.
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Maybe someone can answer this question. I was told on some recent updates to the iphone that when you get a private message or friend request from facebook you can now get a alert sound notification informing you. I know on the older ios versions I was told that you did not have a option to get a ringtone notification like sms or email sound.
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Could be a corrupt software version.
What does he currently have on the device?
Remove and reload OS>
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

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Thanks. JV.

System Preferences > Sound > Sound Effects
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Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
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Solved!
Go to Solution.

back up your data before you do any of these steps.
first you can try to reinstall your firware, sometimes it does get corrupted just. second try these codes. the first will do a factory default you will not lose any data with the other two make sure you back up all your info, all your data will be wiped from the phone. also when you do resets and stuff remove your memory card and do them without.
*#7780# - Restore factory settings - resets all the settings to the default
*#7370# - Reformat your phone
This you perform as a last resort. Nothing else is working. Turn off your phone, hold the following buttons while pressing the power button.
re-flash - hold the following buttons *, 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen.
If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service.
report back if no changes or if you got it fixed.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

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