Messy glueing inside the spline (and low resolution)

Does a messy glue job constitute a cause for a refund? If so, to whom do you write?
The book was also quite low resolution (lower than other books I've done recently with the same setting). Is that the luck of the draw?
Berkeley

Berkeley:
What type and size of book was it? For the glue job there's a chance you can get a refund, but unless the images are just plain screwed up I doubt if you can get one based on resolution not as expected.
The medium and small books are known to have a very pronounced halftone pattern in the images that is easily recognized. Must be different printing process than that used on the large books.
You can send your request via the section at the bottom of this page: http://www.apple.com/support/iphoto/customerservice/orderbooks/. Good luck.

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