Meter read not picked up

Question

hi all,
when i try to bill the meter read is not picked up by the billing. i try to bill for period 01-jul-10 to 31-jul10 there is a meter read on 20-jul-10 but still when i bill it does not pickup, i am not getting any error also.
please can anyone guide me
thanks in advance.

Answer 1

The stop read can come from different sources, Stop read can come from SA/SP link, if the link was stopped OR Removal Read from SP/Meter Installation history, if the Meter was removed.
Other than above, system would look for the next Scheduled Read Date for the SPs Meter Read Cycle which is: (after the end date of the last bill segment + Rate Frequency's Minimum Offset Days) AND before the Cutoff date of billing.
Also note:
- This depends on the Billing Option that you have selected for the Online Bill, i.e. "Use Cutoff Date" OR "Use Schedule". Batch billing by default uses "Use Schedule" method. "Use Cutoff Date" will look for meter reads as of the cutoff date.
- Rate Frequency is the Frequency defined on the SA Types Rate Schedule. Frequency configuration has the Min./Max. Offset days values.
So, in your case Scheduled Read Date will be searched between, for e.g. 06-JUL-2010 (01-JUL-2010 + (lets say) 5 Days) and 31-JUL-2010.
If no Scheduled Read Date was found, the SA is skipped from billing. This is what happened in your original post.
If Scheduled Read Date was found, system will check for available reads between (Schedule Read Date - N1 Days) and (Schedule Read Date + N2 Days), here N1 = Rate Frequency's Min. Offset days and N2 = Rate Frequency's Max. Offset days. Lets assume your frequency offset days are 5.
Now, lets say you defined the Scheduled Read Date = 31-JUL-2010. So system will check for reads between 26-JUL-2010 (31-JUL-2010 - 5) and 05-AUG-2010 (31-JUL-2010 + 5).
Your read is on 20-JUL-2010 hence system is not able to find it.
This may relate to your second post.