Metrics for Super User Programs

Does anyone out there have any metrics that they have used successfully to measure the effectiveness of their Super User program? I'm looking for tangible ways to quantify/qualify the business benefits that Super Users drive other than the numerous anecdotal benefits we suspect that they drive.

All,
In addition to the types of metrics already provided, I would recommend going directly to the end users. 
A number of questions could be asked such as:
- When you have a question on how to use the system, where do you turn first (super user, manager, help desk, friend, etc.)?
- If you turn to a super user, how often can he/she answer your question immediately?
- If he/she cannot answer your question, where do you turn next (super user follows up, I call the help desk, I take a guess at how to perform the function, nothing gets done, etc.)?
- How valuable is the super user program for you (very valuable, somewhat valuable, not valable, never used it, don't have a super user)?
The questions would need to be targeted to the situation.
If the company has a survey culture (they respond to surveys), a simple survey could be used and then repeated.  If the company does not have a survey culture, focus groups or individual interviews could be conducted. 
Most super user programs are designed to support the end users, so in addition to other metrics, the end users should be involved in the evaluation. 
Caryl Barclay
SAP OCM Principal Consultant

Similar Messages

  • Authorization for super user

    I want to create a super user on the production server who can create and save the queries only (no other authorization). He can save queries only under $TMP.
    For that I have already created role for super user in the transaction PFCG and in business content S_RS_COMP and S_RS_COMP1 I have given all authorization.
    Now User is able to create the query, but when He is going to save it the Error message is coming- 'No authorization for create and change'.
    Please suggest what I am missing.
    Regards,
    Dheeraj

    Hi Dheeraj,
    Have you given auth as per http://help.sap.com/saphelp_nw04/helpdata/en/41/05453caff4f703e10000000a114084/content.htm : Analyst3?

  • KM Resource for Super User to add attributes

    System: BI Portal, 7.0
    I want to create a resource for my super users to add description data to a report, but I don't want the other users to be able to see that control on their screens. In other words I don't want them to attempt to add description data and get a "permission error", they should not see the control.
    Currently all of my controls on the iview's resources are read only. In the KM content directory the "super users" can add reports to the specific directories that they have permission for.
    How is that done?
    Do I have to create another iview with specific editing resources on it for the super users?
    Thanks,
    Mike

    I'll create a new role and resources for users to make adjustments.

  • Re: Re-launching our Community Super User program

    I joined Skype speciall to call UAE from Indai, I also subscribed to Unlimited word.
    as my uae talktime is over, but I still have balance in unlimited word. so why can I call UAE with that balance. it its unlimited workd why only selected contries are there, whic are the countries I can call using unlimited world.
    Have a great day ahead! 
    REgards, 

    Will it be "Super Employee of the Month"?    

  • Multiple logon trigger for a user

    Hi,
    can I create two (or more) distinct logon trigger for a user? If yes, this situation is "clean"? Both triggers are executed on logon time?

    If you don't know what the wrapped source does
    and you don't care about the order
    then
    clean := false ;-)
    You filter access, but what if the unknkown wrapped source logs database access in some table on a user before your trigger DENIES access for that user/program?
    You would try to find out what the already existing trigger does (third party software?), if you really want to be clean.

  • BW Super user training strategy

    Where can I find a training strategy document for BW super users?
    I have the actual content of what the navigation training should be, but I am looking for a strategy or agenda document which lists out the steps to not just identify the superusers but also chart out what the training schedule is like and what steps need to be followed to perform a comprehensive training of super users.
    All thoughts appreciated!

    What about this:
    http://www.sap.com/services/education/certtraining/globaltabbedcourse.epx?context=[[|TERP11|||||]]|
    As per my understanding there is no proper course for super users etc. They are simply end users who become super users by learning BI/BW by their efforts and has interest in learning something new!
    Regards
    aman

  • How do you set default programs for all users when deploying Windows 8.1?

    I have my Windows 8.1 image set up the way I want including the start screen, theme, etc. But how can I set the default programs for all users. Most of out computers are non-touch and I want the desktop apps (e.g. Windows Photo Viewer), not the store apps
    to be the default for opening pictures, videos, etc. Can that be done?

    Great question, this has been bugging me too!
    So, I did some research by using "Set Default Programs" app in Windows 8. Then I ran the super ProcMon.exe tool from Sysinternals.com <Thanks Mark!>
    After filtering out the junk, I could see some *interesting* writes to the registry:
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.jpg\UserChoice]
    "Hash"="57y87/ogggU="
    "ProgId"="PhotoViewer.FileAssoc.Jpeg"
    But the "Hash" part had me concerned. I did some internet searching for the hash, and came across a post and a pointer to a blog with some answers.  This is both good news and bad.
    Background:
    One of the problems with Windows XP is that any program can come in and party on the entire system. No, I don't want you to put a shortcut on the desktop, install a crappy IE Toolbar, and change the default file association for *.jpg files to your app, I
    just wanted to play a stupid game. Since Windows 7, Microsoft has been attempting to block that functionality from the stupid applications, and give them back to the user. Take note of the last line in the ITaskbarList3 interface:
       Applications cannot programmatically pin themselves to the taskbar. That functionality is reserved strictly for the user.
    Of course that sucks for us IT Pros who may wish to create *default* working environments for corporate images, but there are some tricks we can do.
    Solution:
    This blog appears to have the answer:
    http://blogs.technet.com/b/mrmlcgn/archive/2013/02/26/windows-8-associate-a-file-type-or-protocol-with-a-specific-app-using-a-gpo-e-g-default-mail-client-for-mailto-protocol.aspx
    New for Windows 8 is a dism command: /Get-DefaultAppAssociations that allows you to export a control case from a known good computer. Microsoft the supports importing the exported xml file via GPO. For example, before I changed the file association, .AVI
    was pointing to the Modern App, after the change the /export-DefaultAppAssociations shows change to the new app:
    From:
    <Association Identifier=".avi" ProgId="AppXhjhjmgrfm2d7rd026az898dy2p1pcsyt" ApplicationName="Video" />
    To:
    <Association Identifier=".avi" ProgId="VLC.avi" ApplicationName="VLC media player" />
    I am still doing some investigation to see if a GPO is required, or if you can inject the association into a local user account. Also, if you do have some Modern Windows 8 Touch Tablets, it would recomend keeping most of the Modern App defaults in place,
    perhaps seperate GPO's for Desktops/Laptops vs Tablets?
    -k
    Keith Garner - keithga.wordpress.com

  • How can I see if my program is for more than one user? We think we have bought in design for more users, but can not find out how to get in for more than one?

    How can I see if my program is for more than one user? We think we have bought in design for more users, but can not find out how to get in for more than one?

    If you bought a CC for team, you can log in at http://adobe.com and insert the e-mail that you gave at the moment at the purchase and than you can manage and see you product/plan/team.
    If I was not clear you can use the following link to help you solving your issue:
    Creative Cloud Help | Manage your Creative Cloud for teams membership
    If your not clear about this situation, contact with an agent of Adobe, by chat or phone. Use the following link to see the type of support you have on this matter:
    http://adobe.com/getsupport
    I think this will help you.
    Regards

  • Is it possible to reset password for any user using abap program

    Hi friends,
    Is it possible to reset password for any user using abap program by specifying client number and user id. in selection screen.
    if any code for that to reset password please mail me.
    Thanks & Regards,
    Yogesh

    Hello Yogesh,
    Yes you can reset the password for any body using ABAP Code. But for that you really don't need any client number.
    If this process is on regular basis, then recommended is to use BAPI for changing the user details Otherwise BDC also works fine.
    => Function Module - BAPI_USER_CHANGE
    Call this in the program for resetting the password.
    => CALL TRANSACTION 'SU01' USING InternalTable
    This will be executed in the BDC of SU01 transaction recording. Use the Password Change button in the application toolbar of transaction while recording.
    Hope this helps.
    PS If the answer solves your query, plz close the thread by marking it solved and rewarding each reply.
    Regards

  • Could not setup user ABC's credentials for this AE program

    Hi Guys,
    I was trying to run AE SCRTY_OPRCLS and got the below error.
    "Could not setup user ABC's credentials for this AE program. Perhaps
    this AE request is running outside the user's allowed signon times"
    I run the AE again without any error so I think it should be allowed signon times issue. That is set up for Permission list, I think, which is from 0:00 to 23:59. Does anyone know if there is a configuration step about this?
    Thanks in advance,
    Bob

    Hi all,
    I ran into the same problem today and came accross this on the support site: disabling the PSAESERV: E-AE: How to Disable PSAESRV in a Process Scheduler Domain [ID 659343.1]. This helps and does not seem to hinder running any application engine processes. Good luck.

  • How to create user defined metrics for SQL Server target?

    The customer is not able to create a user defined metrics for SQL Server target.
    This is very important for him to use this product.
    He is asking how to create user defined metrics?
    I sent him Note 304952.1 How to Create a User-Defined SQL Metric in EM 10g Grid Control
    But it would work for an Oracle DB, but his target is SQL Server DB
    Not able to find the "User-Defined Metrics" link from Database home page.
    How to create user defined metrics for SQL Server target?

    http://download-uk.oracle.com/docs/cd/B14099_19/manage.1012/b16241/Monitoring.htm

  • Problem creating user-defined metric for Database

    I am logged in to EM/Grid Control as SYSMAN, any user with superadmin privileges or a 'normal' user with operator/full privileges for my database target. When I go to set up user-defined metrics for the target db I get the following warning "You will only be able to view User Defined metrics because you do not have Operator Privileges on host <db target name>". The Create button is disabled.
    Can anyone offer any advise on where to identify the privilege problem?
    Thanks

    Well I did it with a host UDM calling a local script (which will be installed on shared drives for the development/test and production systems).
    The local script cats the /var/opt/oracle/oratab file eliminating lines beginning with # or $ then takes the second argument of each line and loops through all entries using a checkit procedure. The checkit procedure determines if the appropriate log directores exist for the oracle home and does a find on the diretory looking for alert*.log and *.trc. If there are any then global variables get updated with the count and directory name.
    There is an if statement before exit that checks of the count of files is greater than zero and write an appropriate em_result and em_message depending on the results.
    I then created the UDM in EM to call this script and check for critical/warning thresholds.
    Regards
    Tim

  • User Exit for trx FAGL_FC_VAL program FAGL_FC_VALUATION

    does anybody knows if is there a user exit for trx FAGL_FC_VAL / program FAGL_FC_VALUATION?
    I need SAP to copy some information fron valuated document into valuation document created by the program.
    Cheers
    Rafael Barreda

    does anybody knows an answer to this question?
    thanks in advance.

  • To find the list of the users for a paritcular program

    Hi,
    How to find list of the user for a paritcular program and the last time used for that progam.
    plz help me out....
    Advance thnks....

    You can find this in TRDIR table, field names are
    Last changed by --> UNAM
    Last Changed On --> UDAT
    and
    Try transaction STAD to find the last execution of a program

  • Mac is freezing no programs running yet no trouble for other user

    My mac keeps freezing yet no trouble for other user. No program's run without 5 mins of coloured wheel rotating. Also time machine not operating properly as computer is not recognising it. Apple support centre not much help as it took them 10 mins just to get my details straight! Anyone with similar problem and successful solution?
    Thanks.

    Tried Mac HD utility first aid but advised it can't repair disk.
    It's possible you have directory damage.  You will need to get that repaired asap by using/purchasing a stronger 3rd party utility.  The more you use the computer, the worse it will get. 
    Utilities are best run from the CDs  to avoid system interference & false readings/reports.  You must use the versions that are compatible w/your OS system & keep the utilities updated to avoid damaging/harming/trashing your system. You need to make your own decision on which to purchase.  Read up on them on their websites because each do something a little different.
    DiskWarrior (Highly Recommended for Directory Damage Repair)
    Techtool Pro
    Drive Genius

Maybe you are looking for