Metro PCS 8530 No Longer Connects to Blackberry Servers

I have the Q10 which I love. Wife has a 8530 which she loves. She basically just wants voice, BBM, and email. It works great for her.
Her 8530 went wacked the other day. Phone turned on and worked fine except it would connect to nothing. We got Metro PCS foriegn support which was just wonderful (not). So mechanically the phone seemed to function fine but she couldn't make a call, get or send texts, etc.
Metro PCS says phones need to be reset sometimes (whatever). So they got "their end" working again. She can now call, do text messenging (not BBM), and get internet (not with the BB browser though).
Everything works for the most part but she no longer gets BBM or email through Blackberry.
Metro PCS says those are Blackberry issues and gave us a BB number to call. We haven't tried that yet.
The signal seems ok with all caps 1XEV. Also she CAN get email through BB and BBM when on WiFi.
For the most part I have a feeling Metro PCS is messed up. But I don't know enough about phones to back it up with Metro PCS. I also know with the TMobile merger they are phasing out CDMA phones but they are suppose to still work here in the metro Detroit area.
So anyone been through this? Any advice on how to proceed? She's planning on getting a new phone, but she doesn't really want one. She likes hers. If we can avoid that it would be great. Wouldn't mind ditching Metro PCS though. I still have my old 8530 from MetroPCS before I jumped to Sprint. I wonder if that might be useful to compare settings? I don't think she will pay the money for a BB this time either, she'll probably go as cheap as possible Anyway Halp! Thanks!

Is there another Blackberry forum?

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