MF4270 Scanning Function not working on subsequent boots, MF left on.
After my building a new PC with Windows 8.1, my Canon MF4270 (which worked fine with Win 7 Ultimate) scanning function will only work:
1.When the driver is first installed. Any subsequent boot (cold or warm) and it fails to work if the MF is left on. The software (canon toolbox or windows scan) will just hang indefinitely.
2.If the MF is powered down on PC boot and powered up after booting, the scanner WILL work. (Turning it off is not an option, other networked users need it on, nor is leaving the PC on)
3.Have the latest driver from the Canon website
4. Completely removed and reinstalled the driver several times
5. Tried the Windows scan utility
6. Tried different USB ports.
7. When I do get an error msg it is usually a "Cannot communicate with scanner"
8. In Device Manager>Universal Serial Bus controllers>Unknown USB Device (Device Descriptor Request Failed
9. When I call up the properties for the yellow triangled usb device in Device Manager, event tab in the scrollable window:
Device USB\VID_0000&PID_0002\5&e658374&0&9 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.16442
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
10. Also received a "
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
12. Also tried compatibility routine.
13. Microsoft site states MF is compatible with 8.1
We run a paperless office so this is pretty huge. Need your expertise.
Thank You!
Computer Info:
OS Drive: SAMSUNG MZ-7PD256BW R
Memory: 8Gx2 GSKILL F3-1600C9D-16GXM R
OS: WIN 8.1 PRO 64 BIT
Motherboard: GIGABYTE GA-Z97X-UD7 TH ATX R
CPU: INTEL CORE I7 4771 3.5G 8M R
Thank you for your reply woxofcavu.
Please follow the steps below and verify if you receive the same error:
1. Open the Windows desktop.
2. Right click on the MF Toolbox icon and click properties.
3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Click OK again on the properties screen.
The MF Toolbox should operate normally for scanning.
If the error persists, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Canon MF4270 Scanning Function only works once
After my upgrading to 8.1 my canon MF4270 scanning function will only work one time when it is installed. Any subsequent boot (cold or warm) and it fails to work. The software (canon toolbox or windows scan) will just hang indefinitely. Sometimes
I get an error msg, sometimes I do not.
1. Have the latest driver from the Canon website
2. Tried reinstalling the driver several times
3. Tried the Windows scan utility
4. Tried different USB ports.
5. When I do get an error msg it is usually a "USB device is not recognized"
6. In Device Manager>Universal Serial Bus controllers>Unknown USB Device (Device Descriptor Request Failed
7. When I call up the properties for the yellow triangled usb device, event tab in the scrollable window:
Device USB\VID_0000&PID_0002\5&e658374&0&9 was configured.
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Driver Version: 6.3.9600.16442
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
8. Also received a "
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
9. Canon tech support stated it was an MS WIA service issue and not there problem.
10. Also tried compatibility routine.
We run a paperless office so this is pretty huge. Need your expertise.
Thank You!
* * * UPDATE: The above discussion was with the MFC4270 fully powered or in energy savings mode and PC fully powered. Any reboot of the PC would result in no scanner. Tried turning off the MFC, reboot the PC, then turn on the scanner, and
the scanner worked just fine. A subsequent reboot with MFC remaining on would fail the scanner. Any reboot with MFC off, then turned on after booting would work.
So something amiss with driver and/or USB.Hi,
Code 43 means that a device driver notified the operating system that the device failed, this circumstance can occur if the device hardware fails or if the device driver fails.
To resolve this problem, take the following steps:
1. To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager.
2. Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
3. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
4. Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.
For more troubleshooting steps you can find it here:
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx
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