Mfc210c printer issues
Thanx Snowman for reminding me to start new thread.
anyway, since the latest kernel upgrade, my printer stopped. the scanner part of it works but I can't get it to print.
I get this error using KDE printer set up:
getting this error now:
A print error occurred. Error message received from system:
cupsdoprint -P 'MFC210C' -J '' -H 'localhost:631' -U 'root' -o ' multiple-document-handling=separate-documents-uncollated-copies orientation-requested=3' '/opt/kde/share/apps/kdeprint/testprint.ps' : execution failed with message:
client-error-not-possible
I get this was error using http://localhost:631/printers/mfc210c:
mfc210c "Printer not connected; will retry in 30 seconds..."
yet I can scan on the same unit so the printer is connected. (3-in-one) printer.
Tried reinstalling printer but nothing.
I can su to root but can't login into root from kdm.
dmesg:
dmesg
Linux version 2.6.20-ARCH (root@Laptop) (gcc version 4.1.2) #1 SMP PREEMPT Wed Feb 28 21:59:38 CET 2007
BIOS-provided physical RAM map:
sanitize start
sanitize end
copy_e820_map() start: 0000000000000000 size: 000000000009fc00 end: 000000000009fc00 type: 1
copy_e820_map() type is E820_RAM
copy_e820_map() start: 000000000009fc00 size: 0000000000000400 end: 00000000000a0000 type: 2
copy_e820_map() start: 00000000000f0000 size: 0000000000010000 end: 0000000000100000 type: 2
copy_e820_map() start: 0000000000100000 size: 000000001fefc000 end: 000000001fffc000 type: 1
copy_e820_map() type is E820_RAM
copy_e820_map() start: 000000001fffc000 size: 0000000000003000 end: 000000001ffff000 type: 3
copy_e820_map() start: 000000001ffff000 size: 0000000000001000 end: 0000000020000000 type: 4
copy_e820_map() start: 00000000fec00000 size: 0000000000001000 end: 00000000fec01000 type: 2
copy_e820_map() start: 00000000fee00000 size: 0000000000001000 end: 00000000fee01000 type: 2
copy_e820_map() start: 00000000ffff0000 size: 0000000000010000 end: 0000000100000000 type: 2
BIOS-e820: 0000000000000000 - 000000000009fc00 (usable)
BIOS-e820: 000000000009fc00 - 00000000000a0000 (reserved)
BIOS-e820: 00000000000f0000 - 0000000000100000 (reserved)
BIOS-e820: 0000000000100000 - 000000001fffc000 (usable)
BIOS-e820: 000000001fffc000 - 000000001ffff000 (ACPI data)
BIOS-e820: 000000001ffff000 - 0000000020000000 (ACPI NVS)
BIOS-e820: 00000000fec00000 - 00000000fec01000 (reserved)
BIOS-e820: 00000000fee00000 - 00000000fee01000 (reserved)
BIOS-e820: 00000000ffff0000 - 0000000100000000 (reserved)
0MB HIGHMEM available.
511MB LOWMEM available.
Entering add_active_range(0, 0, 131068) 0 entries of 256 used
Zone PFN ranges:
DMA 0 -> 4096
Normal 4096 -> 131068
HighMem 131068 -> 131068
early_node_map[1] active PFN ranges
0: 0 -> 131068
On node 0 totalpages: 131068
DMA zone: 32 pages used for memmap
DMA zone: 0 pages reserved
DMA zone: 4064 pages, LIFO batch:0
Normal zone: 991 pages used for memmap
Normal zone: 125981 pages, LIFO batch:31
HighMem zone: 0 pages used for memmap
DMI 2.3 present.
ACPI: RSDP (v000 ASUS ) @ 0x000f5fd0
ACPI: RSDT (v001 ASUS A7V8X 0x42302e31 MSFT 0x31313031) @ 0x1fffc000
ACPI: FADT (v001 ASUS A7V8X 0x42302e31 MSFT 0x31313031) @ 0x1fffc0b2
ACPI: BOOT (v001 ASUS A7V8X 0x42302e31 MSFT 0x31313031) @ 0x1fffc030
ACPI: MADT (v001 ASUS A7V8X 0x42302e31 MSFT 0x31313031) @ 0x1fffc058
ACPI: DSDT (v001 ASUS A7V8X 0x00001000 MSFT 0x0100000b) @ 0x00000000
ACPI: PM-Timer IO Port: 0xe408
ACPI: Local APIC address 0xfee00000
ACPI: LAPIC (acpi_id[0x00] lapic_id[0x00] enabled)
Processor #0 6:6 APIC version 16
ACPI: LAPIC_NMI (acpi_id[0x00] high edge lint[0x1])
ACPI: IOAPIC (id[0x02] address[0xfec00000] gsi_base[0])
IOAPIC[0]: apic_id 2, version 3, address 0xfec00000, GSI 0-23
ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 dfl edge)
ACPI: INT_SRC_OVR (bus 0 bus_irq 9 global_irq 9 low level)
ACPI: IRQ0 used by override.
ACPI: IRQ2 used by override.
ACPI: IRQ9 used by override.
Enabling APIC mode: Flat. Using 1 I/O APICs
Using ACPI (MADT) for SMP configuration information
Allocating PCI resources starting at 30000000 (gap: 20000000:dec00000)
Detected 1675.234 MHz processor.
Built 1 zonelists. Total pages: 130045
Kernel command line: BOOT_IMAGE=arch ro root=/dev/hda3 devfs=nomount
mapped APIC to ffffd000 (fee00000)
mapped IOAPIC to ffffc000 (fec00000)
Enabling fast FPU save and restore... done.
Enabling unmasked SIMD FPU exception support... done.
Initializing CPU#0
PID hash table entries: 2048 (order: 11, 8192 bytes)
Console: colour VGA+ 80x25
Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)
Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)
Memory: 514188k/524272k available (2309k kernel code, 9520k reserved, 763k data, 256k init, 0k highmem)
virtual kernel memory layout:
fixmap : 0xfff83000 - 0xfffff000 ( 496 kB)
pkmap : 0xff800000 - 0xffc00000 (4096 kB)
vmalloc : 0xe0800000 - 0xff7fe000 ( 495 MB)
lowmem : 0xc0000000 - 0xdfffc000 ( 511 MB)
.init : 0xc0407000 - 0xc0447000 ( 256 kB)
.data : 0xc03415f1 - 0xc040024c ( 763 kB)
.text : 0xc0100000 - 0xc03415f1 (2309 kB)
Checking if this processor honours the WP bit even in supervisor mode... Ok.
Calibrating delay using timer specific routine.. 3353.63 BogoMIPS (lpj=6707279)
Security Framework v1.0.0 initialized
Mount-cache hash table entries: 512
CPU: After generic identify, caps: 0383fbff c1c3fbff 00000000 00000000 00000000 00000000 00000000
CPU: L1 I Cache: 64K (64 bytes/line), D cache 64K (64 bytes/line)
CPU: L2 Cache: 256K (64 bytes/line)
CPU: After all inits, caps: 0383fbff c1c3fbff 00000000 00000420 00000000 00000000 00000000
Intel machine check architecture supported.
Intel machine check reporting enabled on CPU#0.
Compat vDSO mapped to ffffe000.
Checking 'hlt' instruction... OK.
SMP alternatives: switching to UP code
Freeing SMP alternatives: 11k freed
Early unpacking initramfs... done
ACPI: Core revision 20060707
ACPI: Looking for DSDT in initramfs... error, file /DSDT.aml not found.
CPU0: AMD Athlon(TM) XP 2000+ stepping 02
Total of 1 processors activated (3353.63 BogoMIPS).
ENABLING IO-APIC IRQs
..TIMER: vector=0x31 apic1=0 pin1=2 apic2=-1 pin2=-1
Brought up 1 CPUs
NET: Registered protocol family 16
ACPI: bus type pci registered
PCI: PCI BIOS revision 2.10 entry at 0xf1720, last bus=1
PCI: Using configuration type 1
Setting up standard PCI resources
ACPI: Interpreter enabled
ACPI: Using IOAPIC for interrupt routing
ACPI: PCI Interrupt Link [LNKA] (IRQs 3 4 5 6 7 10 *11 12 14 15)
ACPI: PCI Interrupt Link [LNKB] (IRQs 3 4 5 6 7 10 11 12 14 15) *0, disabled.
ACPI: PCI Interrupt Link [LNKC] (IRQs 3 4 5 6 7 10 11 12 14 15) *9
ACPI: PCI Interrupt Link [LNKD] (IRQs 3 4 5 6 7 10 11 12 14 15) *0, disabled.
ACPI: PCI Interrupt Link [LNKE] (IRQs 3 4 5 6 7 10 11 12 14) *9
ACPI: PCI Interrupt Link [LNKF] (IRQs 3 4 5 6 7 10 11 12 14 *15), disabled.
ACPI: PCI Root Bridge [PCI0] (0000:00)
PCI: Probing PCI hardware (bus 00)
ACPI: Assume root bridge [\_SB_.PCI0] bus is 0
PCI quirk: region e400-e47f claimed by vt8235 PM
PCI quirk: region e800-e80f claimed by vt8235 SMB
Boot video device is 0000:01:00.0
ACPI: PCI Interrupt Routing Table [\_SB_.PCI0._PRT]
ACPI: PCI Interrupt Routing Table [\_SB_.PCI0.PCI1._PRT]
Linux Plug and Play Support v0.97 (c) Adam Belay
pnp: PnP ACPI init
pnp: PnP ACPI: found 15 devices
SCSI subsystem initialized
PCI: Using ACPI for IRQ routing
PCI: If a device doesn't work, try "pci=routeirq". If it helps, post a report
NetLabel: Initializing
NetLabel: domain hash size = 128
NetLabel: protocols = UNLABELED CIPSOv4
NetLabel: unlabeled traffic allowed by default
pnp: 00:02: ioport range 0xe400-0xe47f could not be reserved
pnp: 00:02: ioport range 0xe800-0xe81f could not be reserved
pnp: 00:0e: ioport range 0x290-0x291 has been reserved
pnp: 00:0e: ioport range 0x370-0x372 has been reserved
PCI: Bridge: 0000:00:01.0
IO window: d000-dfff
MEM window: e7000000-e7dfffff
PREFETCH window: e7f00000-efffffff
PCI: Setting latency timer of device 0000:00:01.0 to 64
NET: Registered protocol family 2
IP route cache hash table entries: 4096 (order: 2, 16384 bytes)
TCP established hash table entries: 16384 (order: 5, 196608 bytes)
TCP bind hash table entries: 8192 (order: 4, 98304 bytes)
TCP: Hash tables configured (established 16384 bind 8192)
TCP reno registered
checking if image is initramfs... it is
Freeing initrd memory: 1316k freed
Simple Boot Flag at 0x3a set to 0x1
apm: BIOS version 1.2 Flags 0x0b (Driver version 1.16ac)
apm: overridden by ACPI.
VFS: Disk quotas dquot_6.5.1
Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
Installing knfsd (copyright (C) 1996 [email protected]).
io scheduler noop registered
io scheduler anticipatory registered
io scheduler deadline registered
io scheduler cfq registered (default)
input: Power Button (FF) as /class/input/input0
ACPI: Power Button (FF) [PWRF]
input: Power Button (CM) as /class/input/input1
ACPI: Power Button (CM) [PWRB]
isapnp: Scanning for PnP cards...
isapnp: No Plug & Play device found
Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled
serial8250: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
serial8250: ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A
00:0b: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
00:0c: ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A
RAMDISK driver initialized: 16 RAM disks of 16384K size 1024 blocksize
loop: loaded (max 8 devices)
input: Macintosh mouse button emulation as /class/input/input2
PNP: PS/2 Controller [PNP0303:PS2K] at 0x60,0x64 irq 1
PNP: PS/2 controller doesn't have AUX irq; using default 12
serio: i8042 KBD port at 0x60,0x64 irq 1
serio: i8042 AUX port at 0x60,0x64 irq 12
mice: PS/2 mouse device common for all mice
input: AT Translated Set 2 keyboard as /class/input/input3
TCP cubic registered
NET: Registered protocol family 1
NET: Registered protocol family 17
Using IPI No-Shortcut mode
ACPI: (supports S0 S1 S4 S5)
Time: tsc clocksource has been installed.
Freeing unused kernel memory: 256k freed
usbcore: registered new interface driver usbfs
usbcore: registered new interface driver hub
usbcore: registered new device driver usb
ohci_hcd: 2006 August 04 USB 1.1 'Open' Host Controller (OHCI) Driver (PCI)
PCI: Enabling device 0000:00:0e.0 (0014 -> 0016)
ACPI: PCI Interrupt 0000:00:0e.0[A] -> GSI 17 (level, low) -> IRQ 16
ohci_hcd 0000:00:0e.0: OHCI Host Controller
ohci_hcd 0000:00:0e.0: new USB bus registered, assigned bus number 1
ohci_hcd 0000:00:0e.0: irq 16, io mem 0xe6000000
USB Universal Host Controller Interface driver v3.0
usb usb1: configuration #1 chosen from 1 choice
hub 1-0:1.0: USB hub found
hub 1-0:1.0: 3 ports detected
Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx
PCI: Enabling device 0000:00:0e.2 (0014 -> 0016)
ACPI: PCI Interrupt 0000:00:0e.2[C] -> GSI 19 (level, low) -> IRQ 17
ehci_hcd 0000:00:0e.2: EHCI Host Controller
ehci_hcd 0000:00:0e.2: new USB bus registered, assigned bus number 2
ehci_hcd 0000:00:0e.2: irq 17, io mem 0xe5000000
ehci_hcd 0000:00:0e.2: USB 2.0 started, EHCI 0.95, driver 10 Dec 2004
usb usb2: configuration #1 chosen from 1 choice
hub 2-0:1.0: USB hub found
hub 2-0:1.0: 5 ports detected
ACPI: PCI Interrupt 0000:00:10.3[D] -> GSI 21 (level, low) -> IRQ 18
ehci_hcd 0000:00:10.3: EHCI Host Controller
ehci_hcd 0000:00:10.3: new USB bus registered, assigned bus number 3
ehci_hcd 0000:00:10.3: irq 18, io mem 0xe4800000
ehci_hcd 0000:00:10.3: USB 2.0 started, EHCI 1.00, driver 10 Dec 2004
usb usb3: configuration #1 chosen from 1 choice
hub 3-0:1.0: USB hub found
hub 3-0:1.0: 6 ports detected
ACPI: PCI Interrupt 0000:00:10.0[A] -> GSI 21 (level, low) -> IRQ 18
uhci_hcd 0000:00:10.0: UHCI Host Controller
uhci_hcd 0000:00:10.0: new USB bus registered, assigned bus number 4
uhci_hcd 0000:00:10.0: irq 18, io base 0x00009400
usb usb4: configuration #1 chosen from 1 choice
hub 4-0:1.0: USB hub found
hub 4-0:1.0: 2 ports detected
ACPI: PCI Interrupt 0000:00:10.1[b] -> GSI 21 (level, low) -> IRQ 18
uhci_hcd 0000:00:10.1: UHCI Host Controller
uhci_hcd 0000:00:10.1: new USB bus registered, assigned bus number 5
uhci_hcd 0000:00:10.1: irq 18, io base 0x00009000
usb usb5: configuration #1 chosen from 1 choice
hub 5-0:1.0: USB hub found
hub 5-0:1.0: 2 ports detected
ACPI: PCI Interrupt 0000:00:10.2[C] -> GSI 21 (level, low) -> IRQ 18
uhci_hcd 0000:00:10.2: UHCI Host Controller
uhci_hcd 0000:00:10.2: new USB bus registered, assigned bus number 6
uhci_hcd 0000:00:10.2: irq 18, io base 0x00008800
usb usb6: configuration #1 chosen from 1 choice
hub 6-0:1.0: USB hub found
hub 6-0:1.0: 2 ports detected
PCI: Enabling device 0000:00:0e.1 (0014 -> 0016)
ACPI: PCI Interrupt 0000:00:0e.1[b] -> GSI 18 (level, low) -> IRQ 19
ohci_hcd 0000:00:0e.1: OHCI Host Controller
ohci_hcd 0000:00:0e.1: new USB bus registered, assigned bus number 7
ohci_hcd 0000:00:0e.1: irq 19, io mem 0xe5800000
usb 4-1: new low speed USB device using uhci_hcd and address 2
usb 4-1: configuration #1 chosen from 1 choice
usb usb7: configuration #1 chosen from 1 choice
hub 7-0:1.0: USB hub found
hub 7-0:1.0: 2 ports detected
usb 5-2: new full speed USB device using uhci_hcd and address 2
VP_IDE: IDE controller at PCI slot 0000:00:11.1
ACPI: Unable to derive IRQ for device 0000:00:11.1
ACPI: PCI Interrupt 0000:00:11.1[A]: no GSI
VP_IDE: chipset revision 6
VP_IDE: not 100% native mode: will probe irqs later
VP_IDE: VIA vt8235 (rev 00) IDE UDMA133 controller on pci0000:00:11.1
ide0: BM-DMA at 0x8400-0x8407, BIOS settings: hda:DMA, hdb:DMA
ide1: BM-DMA at 0x8408-0x840f, BIOS settings: hdc:pio, hdd:DMA
Probing IDE interface ide0...
usb 5-2: configuration #1 chosen from 1 choice
Initializing USB Mass Storage driver...
usbcore: registered new interface driver hiddev
hda: Maxtor 6L200R0, ATA DISK drive
input: Logitech USB-PS/2 Optical Mouse as /class/input/input4
input: USB HID v1.10 Mouse [Logitech USB-PS/2 Optical Mouse] on usb-0000:00:10.0-1
usbcore: registered new interface driver usbhid
drivers/usb/input/hid-core.c: v2.6:USB HID core driver
scsi0 : SCSI emulation for USB Mass Storage devices
usb-storage: device found at 2
usbcore: registered new interface driver usb-storage
USB Mass Storage support registered.
scsi 0:0:0:0: Direct-Access Brother MFC-210C 1.00 PQ: 0 ANSI: 2
sd 0:0:0:0: Attached scsi removable disk sda
usb-storage: device scan complete
hdb: CD-RW IDE5224, ATAPI CD/DVD-ROM drive
ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
Probing IDE interface ide1...
hdd: WDC WD64AA, ATA DISK drive
ide1 at 0x170-0x177,0x376 on irq 15
libata version 2.00 loaded.
hda: max request size: 512KiB
hda: 398297088 sectors (203928 MB) w/16384KiB Cache, CHS=24792/255/63, UDMA(33)
hda: cache flushes supported
hda: hda1 hda2 hda3
hdd: max request size: 128KiB
hdb: ATAPI 52X CD-ROM CD-R/RW drive, 2048kB Cache, UDMA(33)
Uniform CD-ROM driver Revision: 3.20
hdd: 12594960 sectors (6448 MB) w/2048KiB Cache, CHS=13328/15/63
hdd: cache flushes not supported
hdd: hdd1
kjournald starting. Commit interval 5 seconds
EXT3-fs: mounted filesystem with ordered data mode.
usbcore: registered new interface driver usbserial
drivers/usb/serial/usb-serial.c: USB Serial support registered for generic
usbcore: registered new interface driver usbserial_generic
drivers/usb/serial/usb-serial.c: USB Serial Driver core
Capability LSM initialized
b44.c:v1.01 (Jun 16, 2006)
ACPI: PCI Interrupt 0000:00:09.0[A] -> GSI 18 (level, low) -> IRQ 19
eth0: Broadcom 4400 10/100BaseT Ethernet 00:e0:18:9d:ba:bb
drivers/usb/serial/usb-serial.c: USB Serial support registered for Handspring Visor / Palm OS
drivers/usb/serial/usb-serial.c: USB Serial support registered for Sony Clie 3.5
drivers/usb/serial/usb-serial.c: USB Serial support registered for Sony Clie 5.0
usbcore: registered new interface driver visor
drivers/usb/serial/visor.c: USB HandSpring Visor / Palm OS driver
fuse init (API version 7.8)
PCI: Enabling device 0000:00:0f.0 (0004 -> 0005)
ACPI: PCI Interrupt 0000:00:0f.0[A] -> GSI 18 (level, low) -> IRQ 19
PCI: Enabling device 0000:00:0d.0 (0004 -> 0005)
ACPI: PCI Interrupt 0000:00:0d.0[A] -> GSI 16 (level, low) -> IRQ 20
Installing spdif_bug patch: Audigy 1 ES [SB0160]
drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x04F9 pid 0x0161
usbcore: registered new interface driver usblp
drivers/usb/class/usblp.c: v0.13: USB Printer Device Class driver
Linux agpgart interface v0.101 (c) Dave Jones
fglrx: module license 'Proprietary. (C) 2002 - ATI Technologies, Starnberg, GERMANY' taints kernel.
[fglrx] Maximum main memory to use for locked dma buffers: 431 MBytes.
[fglrx] module loaded - fglrx 8.34.8 [Feb 20 2007] on minor 0
EXT3 FS on hda3, internal journal
kjournald starting. Commit interval 5 seconds
EXT3 FS on hdd1, internal journal
EXT3-fs: mounted filesystem with ordered data mode.
Adding 265064k swap on /dev/hda2. Priority:-1 extents:1 across:265064k
b44: eth0: Link is up at 100 Mbps, full duplex.
b44: eth0: Flow control is off for TX and off for RX.
NET: Registered protocol family 10
lo: Disabled Privacy Extensions
Mobile IPv6
eth0: no IPv6 routers present
NET: Registered protocol family 4
NET: Registered protocol family 5
Am I screwing up somewhere?
[SOLVED]cupwrapper script needed /bin/csh to be /usr/bin/tcsh. printer works
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Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
Need help diagnosing cause of printing issue w/ image distortion
Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- IanHello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian -
Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, BelgiumHi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help. -
Remote Desktop Connection and printing issues
Hi,
I am using Windows 7 on my desktop and also connected to Windows Server 2008 R2 to run applications in Windows Server. However, I noted there is problem with the printer issues. Sometimes, when I tried to print some documents using applications
in Windows Server with my local printer in my room connected to desktop, it won't work.
Moreover, I need to go to Windows Server, Component Service to restart printer spooler so it will work again. This is a pain.
I also noticed there is about 30 seconds wait to process any document to print.
Unlike if I print documents directly from my local desktop computer running Windows 7 and connected to local printer, it only takes seconds to print.
My desktop is connected to Windows Server 2008 via local area network. I should not expect such a significant delay in printing.
I also wonder why printer spooler needs to be restarted when printer is not working.
Can anyone advise me about this? Can Microsoft looks into this problem and release updates to fix the bug to improve the system?
Thanks
Regards,
ClementHi,
Please check if you turn on this settings:
You need to set this up just before you connect. The setting will be saved so that you won't need to change it the next time you connect.
1. Open Remote Desktop Connection by clicking the Start button, clicking
All Programs, clicking Accessories, and then clicking
Remote Desktop Connection.
2.Click Options, and then click the Local Resources
tab.
3.Under Local devices and resources, select the Printers check box.
4.Click Connect to start the session.
Make sure that you select your printer in the Print dialog box each time you print.
Karen Hu
TechNet Community Support -
Firmware upgrade?? Printing Issues?? HP Designjet Z6100ps
I have a Designjet purchase as a demo in 1/2008. The last firmware upgrade that is currently installed is GG-GG_9.0.0.4. I am having printing issues where it prints about 4" of my prints from Apogee Printdrive (which comes from a windows computer) and then wants a restart with the firmware error code. Prints from the MAC are fine and will go straight thru. I have tried multiple firmware upgrades (the latest is GG-GG_11_00_00-2_mvl40-x86-opt_B.dmg) and it is all invalid. After a week of trial and error and trying different upgrades from different computers I am at my whits end. We print to the this printer presslayouts to look at before plating for press. Printing Banners from the MAC is no problem. Anyone have any suggestions. And of course, warranty and service is nill.
I am linking you to the the Designjet forums below. Please just repost your question their it will have better chance of getting answered.
Designjet forum -
Hp laserjet pro mfp m126nw printing issues in windows server 2008 r2 standard
hp laserjet pro mfp m126nw printing issues in windows server 2008 r2 standard
printer installed but print not coming ...
please give me solutions of this problemgo to http://www.hp.com/go/tools may help resolve the issue.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
I work on behalf of HP. -
HP Printer issue after installing Mountain Lion
Hi, a few days ago I posted the following question regarding a printer issue and so far I have not been able to fix the problem. Here's the original question and I will continue the explanation after this....
Hi, I am a fairly new iMac owner and I am really happy with my apple, however I have an issue with my printer and I kind a "blame" Montain Lion for it. I have been using this HP Laserjet P2015 dn printer for a long time, initially with Windows and now with iMac. The first year approximately there was no problem at all to print and the transition from Windows to Mac with the printer had no difficulties at all. It was connected wirelessly via router. After downloading Montain Lion I notice the printer intermittently lost connectivity. The only way to print was turn off and turn on and it will print fine until the next time. Now out of the blue it's doing the same thing so frequently I can't print a complete document at all. It starts, and finish without printing the entire document or not connect at all. I have tried everything, including a static IP address for the printer, connect the printer to the computer via USB, downloading all the printer updates from HP and nothing seems to work. Just now, I did it again (for 100 times so far), delete the printer, reinstall and it's doing the same thing. It connects fine (either via IP or USB) and it last connected only for a minute or two. That's it. It's a shame, because I like the printer. The printing quality is great and to add more pain, I recently got a new ink cartridge ($100.00) capable of printing 3000 pages. It has 70% of ink still. Any computer sabby person out there has any ideas for me? Like I said, I've done everything.... inluding,
1. Remove the printer
2. Update the drivers
3. Assign a static IP address to the printer
4. Connect via USB
5. Disconnect the printer for a while and restart the whole process again
6. Did a "cold start" to the printer
I don't know what to do, and I don't want to spend more $$$$$ on a new printer. Is Montain Lion to be blame for? Please advise me.
Any help will be greatly appreciated.
At this point I do have the printer connected only via USB, prints one page (perfectly) and then goes offline. Before installing Mountain Lion I did use the printer with my Mac for almost a year with no issues at all. I even downloaded Mountain Lion again thinking of any flaws during initial installation. I've done all the updates, drivers, uninstall, re install, repair disk permission, static ip address....you name it... I've done it all and nothing seems to work. What makes no sense to me is that prints so great only one page and then is gone.... I would be happy to know the printer is dead and go get a new one but in my mind if it prints ok one page it still works. I don't want to have a new printer and find out it does the same thing. I can't keep myself away from blaming Mountain Lion. IS THERE ANY WAY TO REMOVE MOUNTAIN LION WITHOUT THE RISK OF DAMAGING THE COMPUTER???? PERHAPS GOING BACK WILL PROVE ME MOUNTAIN LION IS THE CULPRIT. Just saying... I am totally frustrated. I guess the next step is to get a baseball bat and fix the printer once and for all.
Any help will be greatly appreciated.Any fix for this? I have the same problem after upgrade. It's off by many seconds. Thank you.
-
HP Deskjet 3056A Printing issue
I have recently uninstalledf and reinstalled my all in one printer due to scanning and printing issues. I have fixed the scanning issue BUT the printing side of things STILL NOTHING. I have cleaned, aligned, ect... I HAVE INK lol but NOTHING is printing out on paper.... What is going on? How do i fix this... Its frustrating, i dont use this very often. Please help before i throw this out the window. Thank You
Hello mansfield2014,
Welcome to the HP Support Forums!
It appears that your Deskjet 3056A will not print, but it will scan fine. Are you are able to copy with the printer, or is thank black also?
Try following this guide: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. It seems to me, the printer inks could be dried up from not being used that much. The cleaning in the above guide should help with that.
Best of luck.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions
I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9. I am having trouble printing online maps from either Bing Maps or Google Maps. It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine. I do use the “Print” button located in each of the online Map sites (Bing, Google). This is when the jobs get stuck.
I do also have the HP Bing Bar installed with Smart Print. The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature. I can never get those to print (have to wait for the PDF statements to be available).
Any ideas as to why I can print the maps or online financial transaction? I get no error messages either.Hi,
Please use the following tips/instructions to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. -
Printing issues with HP 310a All in One Printer
I have a new HP 310a. Looks good, fast on text printing, but features such as merged envelopes and printing letters on A5 stationery do not print correctly; nor in correct order. Photos print larger than they actually are and look like they need to be cropped. Anyone experiencing the same?
Photo tray has nothing to hold paper in place (except on sides); and when tray enters printer, the photo paper slips backwards and error message "out of paper" appears.
This is the last time I will buy an HP productHi there,
Welcome to the HP Forums!
I understand that your HP F380 has stopped printing in color, and I am happy to help you with this printing issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please take a look through this guide. Streaks or Lines in the Printed Image.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Printing issues in Windows 8.1
Hello,
I work for a company and we have a number of network printers shared, when we connect to a network printer it installs the driver and everything is fine and normally this is the end of it but recently I have one user who is having print issues. It seems
as though every time he takes his laptop home and brings it back he is unable to print, the printers show offline or the job appears to print but never does. Today we got this error when attempting to print a test page " Test page failed to print. Would
you like to view the printer TS for assistance? The server print spooler service is not running" which it was because I had stopped and started it several times already. Finally I was able to delete the network printers and reinstall them as a temporary
fix but history has demonstrated that once he take this laptop home the problem will reoccur. I read and re-read most of the come close to describing my issue but not completely.
Thanks,
OSAMTECevery time he takes his laptop home and brings it back he is unable to print, the printers show offline or the job appears to print but never does.
Could there be a naming conflict?
Otherwise it looks as if there is a troubleshooter for printer and other loosely associated categories. Have you tried them?
BTW I'm curious if WMIC could be used here. As I just mentioned in another incident these look interesting:
C:\>wmic.exe /? | find /i "print"
PRINTER - Printer device management.
PRINTERCONFIG - Printer device configuration management.
PRINTJOB - Print job management.
Good luck
Robert Aldwinckle
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