MFP M177fw won't load paper

printer had a jam. all paper has been removed. now the printer wo'nt load paper

I have exactly the same problem. I use a HP Photosmart B210. Is there a solution yet?
Regards,
HJ

Similar Messages

Doesn't feed paper. color laserjet pro mfp m177fw

I just bought the Color Laserjet Pro MFP M177fw. I removed all the packing as instructed in the installation guide.
While initializing the printer makes a strange noise. When I try to print it gives me a message to load paper. No matter how much paper I load in tray 1 it gives me the same message. I removed the paper and tray 1. Then using a torch I looked in the bin and I don't even see the white metallic rod moving when I give a print command. I suspect that there is something stopping the metalic rod from rotating. I see two black clips on both ends of the rod. Manual didn't mention it but was I suppose to take them out? Or there is another problem?
Need help.
Thanks
FKK

Hi @fkk ,
I read your post and see that the new printer is initializing and the printer makes a strange noise. You are also getting the message to "load paper". I would really like to be able to help you resolve this issue.
It sounds like there might be some more packing material inside the printer. Please check and remove any packaging material inside the printer. Here is a document for Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Try and update the printer's firmware. HP Color LaserJet Pro MFP M177fw.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printer won't load photo paper from the photo tray

My HP C7280 won't load the 4x6 photo paper from the photo tray. The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder. Any suggestions on how to correct it? Thank you.
Mike
This question was solved.
View Solution.

Hey,
Please take some time and look through this document to make sure that you are loading the paper properly,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
Have a great day. Get back to me.
I worked for HP.

Getting message to load paper in tray but I have paper in there already. Won't print

I have a lot of paper in the tray but I still get a message to load paper into the paper tray. Using Window Vista

follow the steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01775418&cc=us&dlc=en&lc=en&product=3737195&tmp...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

HP Color LaserJet Pro MFP M177fw How to Scan

I just bout the HP Color LaserJet Pro MFP M177fw printer today and don't know how to use the scanner. I use Windows 8 operating system. Please advise how to use th scanner function. Thanks.

Hi, From page #38 of the manual: Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. Regards.

Can't install Color Laserjet Pro MFP M177fw

I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer. I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily. About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010. Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling. The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error". When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

Hi , I think it's time to take the proverbial gloves off. I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers. Here's how: Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again. If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing. Here's how to undo the above-noted MSCONFIG steps: Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted. If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck,

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw don't go to sleep mode

Hi and sorry for my english In settings of HP Color LaserJet Pro MFP M177fw I tryed 15 and 5 minutes before sleep mode. After 15 or 5 minutes printer going to sleep, but if I'm used printer even only one time, after that he don't sleep ( printer's screen not dim), not after 5 and 15 minutes. Printer is connected through wi-fi, Windows 8.1 x64. Any ideas?)

Hi Denis88,
I see by your post that the printer isn't going into sleep mode.
I can help you with this issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
I would update the printer's firmware if the printer won't go into sleep mode.
HP Color LaserJet Pro MFP M177fw Drivers.
Select your operating system, click next, click the link for firmware.
I have provided some information from the manual for the sleep mode that you can check out.
COLOR LASERJET PRO MFP.
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
Printer Settings Auto-off Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns off.
Touchscreen control panel:
1. From the Home screen on the product control panel, touch the Setup button.
2. Open the following menus:
System Setup
Energy Settings
Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off delay.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you touch the screen on the product
control panel.
You can change which events cause the product to wake. Open the following menus:
System Setup
Energy Settings
Wake/Auto On Events
To turn off a wake event, select the event, and then select the No option.
Hope this helps resolve your issue.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

My HP Color LaserJet Pro MFP M177fw screen is frozen on hp logo and energy star icon. It has only printed the test page, and will not print otherwise. I have tried unplugging for 60 seconds, and even uninstalled it and reinstalled it with the latest download - still no change. None of the other icons outside the screen work either (home, help, etc.) about all i can do is turn it off and on. Also, I obviously cannot make copies etc since I cannot access any of the functions. Please help! and thanks in advance!

Hi , I read your post and see that the printer is frozen on the HP Logo and Energy Star Icon. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue. Disconnect the USB/Network/FAX and power the printer on Standalone. Check and remove any packaging material inside the printer and toner. Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord. Update the printer's firmware, make sure you run this through a USB connection. It may not detect the printer in this error state though. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware. I can send a private message with some another step to try.
In the forum beside your handle name just click on the envelope to view it. How is the printer connected? (USB/Ethernet/Wireless) Please let me know the outcome. Have a nice day!
Thank You.

Color Laserjet Pro MFP M177fw - stuck on initializing - fresh new printer not working

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Pro-MFP-M177fw-stuck-on-initializing/m-p/5097731/highlight/false#M194928 ==QTE==Two days ago I received my printer (same as in this thread) and I am experiencing the exact same problems which are described throughout this thread. The printer is stuck on initializing and makes continuous loud noises. Please let me know how this can be taken care of. I would either need to replace this product, or to have it fixed somehow. Await yours soonest.==UNQTE== ++ Ref to the question from the above thread, I also post it here as a new question just to ensure that I get a response. Thanks beforehand and look forward to hearing from you. BrgdsErik

Hi @SSAB ,
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
What happened prior to this issue? (update, paper jam, changed toner)
I would do a hard reset if you haven't tried this method.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Color laserjet pro MFP M177fw loses IP address

New Color Laserjet Pro MFP M177fw keeps losing the IP address so my computer won't print via wireless. What to do?

Hi markfanderson12,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the printer keeps losing the IP address.
I will be happy to help you.
When the printer is installed on a network, (wired or wireless) the router assigns it an IP address.
However this IP address can change for various reasons. Most of the time the printer software will often adapt to the new IP address and printing functions will carry on as normal but the scanner software will not.
I would setup a static IP address for the printer once it is back on the network again to resolve this issue.
Printer Does Not Maintain Wireless Connection. Go to Solution three: Assign the printer a static IP address.
At the bottom, select Additional information for Tips for troubleshooting a wireless connection.
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Error Load Paper repeatly

Win 7 HP PhotoSmart premium C309g-m
Printer has been working fine, all of sudden receive erros of LOAD PAPER over and over.
tried diff paper
Cleaned rollers on the back
still same error and won't print
.............te
This question was solved.
View Solution.

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Color LaserJet Pro MFP M177fw Printer always cool-down mode

Hi there, i am also meeting with the same issues like the cooldown mode printing.

Hi , I found something written by that you may find helpful regarding the printer going into cool down mode: I have provided a document with Resolving Control Panel Messages. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Update the printer's firmware. HP Color LaserJet Pro MFP M177fw Drivers. Where is the printer located? (enclosed shelf, desk)How many pages are you printing when you get this message?What is the paper's weight and what kind of paper are you using? If the issue persists, please post back with the answer to the above questions. Thanks.

Cartridge noises, messages for load paper and paper jam

When aligning on startup, cartridge makes load noises and won't print test pages. Machine does NOT pick up paper with frequent paper jam messages. Frequent load paper messages. Have followed all recommended troubleshooting directions numerous times but nothing soves problem. C4280 all-in-one printer.

Hi @cyanobacteria,
Welcome to the HP Forums!
I understand that you are getting frequent paper jam messages, and the HP Photosmart c4280 is not picking up paper. I am sorry to hear this, but I am happy to help!
Please try the solutions within the following guides:
A 'Paper Jam' Error Displays on the HP Photosmart C4200, C4340, and C4400 All-in-One Printer Series.
'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper.
If you have gone through these guides already, and they did not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Pap2t web page won't load

Hi I hope someone can help with this, I can't communicate with the PAP through the web page, it start to load but times out or just won't load any further. I have tried both firefox and IE, I have the PAP wired into my dlink router624s, the light for the port does not flicker. I have not changed any settings in the dlink router configuration page. Any suggestions would be appreciated. regards John
Message Edited by johnreese on 11-23-2007 08:37 AM

Hello,
I have the same problem, no sound in lines, the IVR (****) do not Work, its seems like i just can get comunication whit my pap2t thru my router, i send and ping and is OK but i cant upgrade fw or reset, the router show the pap2t on the dhcp client table but when I tried to acces the web interface page, wont load.

MFP M177fw won't load paper

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