MFP M476dn Document Feeder Will not Function

This has been a great printer until the document feeder stopped working. Every other aspect of this printer works (printing stuff, the glass scanner, faxing, etc) except for the document feeder. When I put a document into the feeder to scan or copy and then hit go, I can hear the motors and such inside the feeder working, but they will not pick up any papers. If I play with the spring loaded tray that the documents sit in, I can sort of fineagle it to send one through, but otherwise, I cannot scan anything via the feeder and must use the glass. While I know this is not a huge problem, I am leaving for college in just a few weeks and the rest of my family does not have the patience to deal with tech problems like this. They just expect things to work like advertsied. We've had the printer maybe a year and bought it from costco. The printer throws no error messages or anything that could help to narrow the problem down.

Hi rbecker02,
I have a document at the link below which will assist you in cleaning the rollers and seperation pad of the ADF unit.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01609880&tmp_task=solveCategory&cc=us&dlc=en&ju...
I am an HP employee.
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I see that you are having issues with the ADF not recognizing the paper loaded. I would like to help you out today.
It might be a hardware or paper sensor issue with the printer, not detecting the paper being loaded.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
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Disregard the title.
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If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
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Gemini02
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specifications
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MFP M476dn Document Feeder Will not Function

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