MFP M521dn Can't Send Faxes from PC

When printing to the fax feature of the M521dn, the message in the fax status window that comes up says PRINTER BUSY and the fax is never sent.  The printer is not in use and has been reset before testing the feature in a controlled way.  The firmware version on the printer is dated 20140605.  Sending faxes from the printer itself (using the touchpad and console) works just fine.  It is only when attempting to print from a PC using the FAX device.
Desktop O/S is Windows 7 Professional.

Hi @mab5113,
Welcome to the HP Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Pro M521 Multifunction Printer is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps! 
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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  • Can't Send FAX / FAX not working

    Dear Techies,
    I am facing a horrible problem in sending FAX. In our company, our directors are using MAC Book Air & Mac Book. I have a MAC Book too (i am a newbie to MAC), which they had given me for testing purpose, so that i should clear all their problems in MAC. so its actually a tough thing...
    Now, they are not able to send FAX from these machines. They asked me to provide them the solution, and i tried in and out in my MAC Book, But no way... I googled a lot, i found many of the discussions based on this issue, but i didnt saw any working solution for it. Now its the 3rd day for me to sit with this issue. Hope someone will be here to help me. Let me give you the details...
    Hardware: MAC book and Mac Book Air
    OS: MAC OS X Version 10.4.10
    CPU: 2.16 Ghz Intel Core Duo
    Mem: 2 GB 667Mhz DDR2
    MODEM: External Apple USB modem
    Scenario 1:
    I tried sending the fax from safari (File--> Print--> Fax PDF), then specified our internal FAX number, also Dialing prefix as 9(bcoz i am behind a EPABX, so 9 to get dial tone)
    To: 63452743 (Fax number, not original)
    Dialing Prefix: 9
    Dialing: Tone (selected)
    Sound: on (selected)
    Wait for dial tone before dialing: selected
    then i clicked "FAX"
    but the result was; FAILURE...
    Result 1:
    It will dial, and stands like connected, while showing a progress bar "Faxing" in the external modem window. after around 3 minutes, it stops... and shows the following message in the external modem window;
    "hold until 05:01 p.m."
    again it will try at that specified time, and the result is same.
    Scenario2:
    I tried with fax command;
    fax send 9-66728437 test-file.001
    and i tried
    fax send 966728437 test-file.001
    Result2:
    It will also do the same like above and finally gives up, and then it will write a log as the following;
    command;
    abcs-computer:~ kmr$ sudo fax send 9-66766766 test-file.001
    Password:
    efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
    efax: Tue Aug 12 17:03:17 2008 opened /dev/cu.usbmodem
    efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
    efax: 03:19 dialing T9-667667667
    efax: 05:19 Error: dial command failed
    efax: 05:19 failed -> test-file.001
    efax: 05:19 done, returning 2 (unrecoverable error)
    There were errors (see T9-667667667.log).
    abcs-computer:~ kmr$
    Log;
    efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
    efax: Tue Aug 12 17:03:15 2008 TIFF version 4.2 file (little-endian)
    efax: 03:15 TIFF directory at 8 with 17 tags, last image.
    efax: 03:15 page 1 : test-file.001 + 234 : 1728x2156 @ 204x196 dpi TIFF/FAX
    efax: 03:15 argv[0]=efax
    efax: 03:15 argv[1]=-v
    efax: 03:15 argv[2]=ewin
    efax: 03:15 argv[3]=-v
    efax: 03:15 argv[4]=chewmainrxtf
    efax: 03:15 argv[5]=-d/dev/cu.usbmodem
    efax: 03:15 argv[6]=-iZ
    efax: 03:15 argv[7]=-i&FE0&D2S7=120
    efax: 03:15 argv[8]=-i&C0
    efax: 03:15 argv[9]=-iM1L0
    efax: 03:15 argv[10]=-o1
    efax: 03:15 argv[11]=-l
    efax: 03:15 argv[12]=495 2322999
    efax: 03:15 argv[13]=-kZ
    efax: 03:15 argv[14]=-h
    efax: 03:15 argv[15]=2008/08/12 17:03 495 2322999 Put Your Name Here p. %d/%d
    efax: 03:15 argv[16]=-t
    efax: 03:15 argv[17]=T9-667667667
    efax: 03:15 argv[18]=test-file.001
    efax: 03:17 opened /dev/cu.usbmodem
    efax: 03:17 command "Q0V1"
    efax: 03:17 waiting 2.0 s
    efax: 03:17 .170 [ATQ0V1<CR><CR><LF>]
    efax: 03:17 .401 [OK<CR><LF>]
    efax: 03:17 response "OK"
    efax: 03:17 command "Z"
    efax: 03:17 waiting 5.0 s
    efax: 03:17 .501 [ATZ<CR><CR><LF>]
    efax: 03:17 .577 [OK<CR><LF>]
    efax: 03:17 response "OK"
    efax: 03:17 command "&FE0&D2S7=120"
    efax: 03:17 waiting 5.0 s
    efax: 03:17 .677 [AT&FE0&D2S7=120<CR><CR><LF>]
    efax: 03:17 .903 [OK<CR><LF>]
    efax: 03:17 response "OK"
    efax: 03:18 command "&C0"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .078 [<CR><LF>OK<CR><LF>]
    efax: 03:18 response "OK"
    efax: 03:18 command "M1L0"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .304 [<CR><LF>OK<CR><LF>]
    efax: 03:18 response "OK"
    efax: 03:18 command "E0"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .505 [<CR><LF>OK<CR><LF>]
    efax: 03:18 response "OK"
    efax: 03:18 command "I3"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .630 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
    efax: 03:18 .655 [<CR><LF>OK<CR><LF>]
    efax: 03:18 response "OK"
    efax: 03:18 command "+FCLASS=1"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .850 [<CR><LF>OK<CR><LF>]
    efax: 03:18 response "OK"
    efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
    efax: 03:18 command "+FTM=?"
    efax: 03:18 waiting 5.0 s
    efax: 03:18 .975 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
    efax: 03:19 .000 [<CR><LF>OK<CR><LF>]
    efax: 03:19 response "OK"
    efax: 03:19 command "+FAR=1"
    efax: 03:19 waiting 5.0 s
    efax: 03:19 .126 [<CR><LF>ERROR<CR><LF>]
    efax: 03:19 response "ERROR"
    efax: 03:19 dialing T9-667667667
    efax: 03:19 command "DT9-667667667"
    efax: 03:19 waiting 120.0 s
    efax: 05:19 Error: dial command failed
    efax: 05:19 failed -> test-file.001
    efax: 05:19 command "Q0V1"
    efax: 05:19 waiting 2.0 s
    efax: 05:19 .325 [<CR><LF>OK<CR><LF>]
    efax: 05:19 response "OK"
    efax: 05:19 command "Z"
    efax: 05:19 waiting 5.0 s
    efax: 05:19 .500 [<CR><LF>OK<CR><LF>]
    efax: 05:19 response "OK"
    efax: 05:19 done, returning 2 (unrecoverable error)
    ==========
    Scenario 3:
    i tried sending the Fax with efax command too;
    efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
    The result is same too...
    command and log on the screen;
    abcs-computer:~ kmr$ efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
    efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
    efax: Tue Aug 12 13:38:44 2008 Warning: bind returned error 13 - Permission denied
    efax: 38:44 opened /dev/cu.usbmodem
    efax: 38:44 command "Q0V1"
    efax: 38:44 waiting 2.0 s
    efax: 38:44 .482 [ATQ0V1<CR><CR><LF>]
    efax: 38:44 .714 [OK<CR><LF>]
    efax: 38:44 response "OK"
    efax: 38:44 command "E0"
    efax: 38:44 waiting 5.0 s
    efax: 38:44 .840 [ATE0<CR><CR><LF>]
    efax: 38:44 .915 [OK<CR><LF>]
    efax: 38:44 response "OK"
    efax: 38:45 command "I3"
    efax: 38:45 waiting 5.0 s
    efax: 38:45 .066 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
    efax: 38:45 .091 [<CR><LF>OK<CR><LF>]
    efax: 38:45 response "OK"
    efax: 38:45 command "+FCLASS=?"
    efax: 38:45 waiting 5.0 s
    efax: 38:45 .241 [<CR><LF>0,1,8<CR><LF>]
    efax: 38:45 .266 [<CR><LF>OK<CR><LF>]
    efax: 38:45 response "OK"
    efax: 38:45 command "+FCLASS=1"
    efax: 38:45 waiting 5.0 s
    efax: 38:45 .467 [<CR><LF>OK<CR><LF>]
    efax: 38:45 response "OK"
    efax: 38:45 using Motorola SM56 USB 1.5.6 in class 1
    efax: 38:45 command "+FTM=?"
    efax: 38:45 waiting 5.0 s
    efax: 38:45 .618 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
    efax: 38:45 .643 [<CR><LF>OK<CR><LF>]
    efax: 38:45 response "OK"
    efax: 38:45 command "+FAR=1"
    efax: 38:45 waiting 5.0 s
    efax: 38:45 .793 [<CR><LF>ERROR<CR><LF>]
    efax: 38:45 response "ERROR"
    efax: 38:45 dialing T6666666
    efax: 38:45 command "DT6666666"
    efax: 38:45 waiting 120.0 s
    efax: 40:45 .017 [<CR><LF>NO CARRIER<CR><LF>]
    efax: 40:45 response "NO CARRIER"
    efax: 40:45 Error: dial command failed
    efax: 40:45 failed -> ts-fax.001
    efax: 40:45 command "Q0V1"
    efax: 40:45 waiting 2.0 s
    efax: 40:45 .262 [<CR><LF>OK<CR><LF>]
    efax: 40:45 response "OK"
    efax: 40:45 command "H"
    efax: 40:45 waiting 5.0 s
    efax: 40:45 .413 [<CR><LF>OK<CR><LF>]
    efax: 40:45 response "OK"
    efax: 40:45 done, returning 2 (unrecoverable error)
    abcs-computer:~ kmr$
    And also one more information from /var/log/cups/error.log
    I [12/Aug/2008:17:01:24 +0300] Started filter
    /usr/libexec/cups/filter/cgpdftoraster (PID 275) for job 12.
    I [12/Aug/2008:17:01:24 +0300] Started filter
    /usr/libexec/cups/filter/rastertotiff (PID 276) for job 12.
    I [12/Aug/2008:17:01:24 +0300] Started backend
    /usr/libexec/cups/backend/fax (PID 277) for job 12.
    I [12/Aug/2008:17:02:28 +0300] Saving printers.conf...
    I [12/Aug/2008:17:02:28 +0300] Printer 'External_Modem' stopped by ''.
    E [12/Aug/2008:17:02:28 +0300] PID 277 stopped with status 1!
    I [12/Aug/2008:17:02:28 +0300] Hint: Try setting the LogLevel to
    "debug" to find out more.
    So thats all about all my trials and result.... Please help me to get out of this bad situation...
    NOTE: I had changed the original FAX number from this post to different numbers...
    Thats all...
    Thanks in Advance...
    and really awaiting for your valuable comments.

    First of all, really thanking you 3 for your posts. i dont need to do a internet faxing. The safari, which i mentioned, in the scenario is an example. My director might need to send FAX from doc files, html files, mails, pdf files etc.
    So i need a solution to do the FAX through FAX pdf, which is available through printing.
    Then regarding the analog vs digital PBX, here we use analog and digital PBX. But i am trying through the analog line. Still, today i went to the telephone people and asked to give me an direct line to check this out. Then i tried from it.
    Fax command and faxing through graphical (fax pdf) gives the same error. But efax command showed a different kind of error message which i will post it here... So i think i will have to work on it... so i requested the telecommunication people to give me an direct line to my table for 2-3 days, so that i could run many test on it... but still i am waiting for their confirmation.
    Anyway pls have a look at this message, and put forward ur suggestions.
    NOTE: i forgot to notify in the previous post that, the main error point in the log files is "NO CARRIER"
    Output of command efax:
    abcs-computer:~ root# efax -d /dev/cu.usbmodem -o a -v ewincm -t T7777777 /Users/kmr/test-file.001
    efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
    efax: Wed Aug 13 09:25:03 2008 opened /dev/cu.usbmodem
    efax: 25:04 command "Q0V1"
    efax: 25:04 waiting 2.0 s
    efax: 25:04 .097 [ATQ0V1<CR><CR><LF>]
    efax: 25:04 .330 [OK<CR><LF>]
    efax: 25:04 response "OK"
    efax: 25:04 command "E0"
    efax: 25:04 waiting 5.0 s
    efax: 25:04 .456 [ATE0<CR><CR><LF>]
    efax: 25:04 .531 [OK<CR><LF>]
    efax: 25:04 response "OK"
    efax: 25:04 command "I3"
    efax: 25:04 waiting 5.0 s
    efax: 25:04 .682 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
    efax: 25:04 .707 [<CR><LF>OK<CR><LF>]
    efax: 25:04 response "OK"
    efax: 25:04 command "+FCLASS=?"
    efax: 25:04 waiting 5.0 s
    efax: 25:04 .857 [<CR><LF>0,1,8<CR><LF>]
    efax: 25:04 .882 [<CR><LF>OK<CR><LF>]
    efax: 25:04 response "OK"
    efax: 25:04 command "+FCLASS=1"
    efax: 25:04 waiting 5.0 s
    efax: 25:05 .083 [<CR><LF>OK<CR><LF>]
    efax: 25:05 response "OK"
    efax: 25:05 using Motorola SM56 USB 1.5.6 in class 1
    efax: 25:05 command "+FTM=?"
    efax: 25:05 waiting 5.0 s
    efax: 25:05 .234 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
    efax: 25:05 .259 [<CR><LF>OK<CR><LF>]
    efax: 25:05 response "OK"
    efax: 25:05 command "+FAR=1"
    efax: 25:05 waiting 5.0 s
    efax: 25:05 .409 [<CR><LF>ERROR<CR><LF>]
    efax: 25:05 response "ERROR"
    efax: 25:05 dialing T7777777
    efax: 25:05 command "DT7777777"
    efax: 25:05 waiting 120.0 s
    efax: 25:20 .008 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:20 response "CONNECT"
    efax: 25:20 connected
    efax: 25:21 waiting 2.0 s
    efax: 25:21 .257 [<CR><LF>OK<CR><LF>]
    efax: 25:21 response "OK"
    efax: 25:21 received UNKNOWN
    efax: 25:21 Warning: bit-reversed HDLC frame, reversing bit order
    efax: 25:21 command "+FRH=3"
    efax: 25:21 waiting 35.0 s
    efax: 25:21 .357 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:21 response "CONNECT"
    efax: 25:21 waiting 2.0 s
    efax: 25:21 .959 [<CR><LF>OK<CR><LF>]
    efax: 25:21 response "OK"
    efax: 25:21 received CSI - answering ID
    efax: 25:21 remote ID -> +000 2 7777777
    efax: 25:21 command "+FRH=3"
    efax: 25:21 waiting 35.0 s
    efax: 25:22 .054 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:22 response "CONNECT"
    efax: 25:22 waiting 2.0 s
    efax: 25:22 .355 [<CR><LF>OK<CR><LF>]
    efax: 25:22 response "OK"
    efax: 25:22 received DIS - answering capabilities
    efax: 25:22 remote has no document(s) to send, and can receive
    efax: 25:22 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
    efax: 25:22 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
    efax: 25:22 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
    efax: 25:22 command "+FTH=3"
    efax: 25:22 waiting 3.1 s
    efax: 25:23 .358 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:23 response "CONNECT"
    efax: 25:23 sent TSI - caller ID
    efax: 25:23 waiting 13.6 s
    efax: 25:25 .109 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:25 response "CONNECT"
    efax: 25:25 sent DCS - session format
    efax: 25:25 waiting 13.6 s
    efax: 25:25 .479 [<CR><LF>OK<CR><LF>]
    efax: 25:25 response "OK"
    efax: 25:25 command "+FTM=145"
    efax: 25:25 waiting 3.1 s
    efax: 25:25 .604 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:25 response "CONNECT"
    efax: 25:25 Warning: termios.iflag is 000000005, not 000001005
    efax: 25:25 Warning: terminal mode not set properly
    efax: 25:25 waiting 30.0 s
    efax: 25:28 .708 [<CR><LF>OK<CR><LF>]
    efax: 25:28 response "OK"
    efax: 25:28 sent TCF - channel check of 2700 bytes
    efax: 25:28 command "+FRS=1"
    efax: 25:28 waiting 3.0 s
    efax: 25:28 .783 [<CR><LF>OK<CR><LF>]
    efax: 25:28 response "OK"
    efax: 25:28 command "+FRH=3"
    efax: 25:28 waiting 3.0 s
    efax: 25:31 waiting 2.0 s
    efax: 25:31 .832 [<CR><LF>OK<CR><LF>]
    efax: 25:31 response "OK"
    efax: 25:31 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
    efax: 25:31 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
    efax: 25:31 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
    efax: 25:31 command "+FTH=3"
    efax: 25:31 waiting 3.1 s
    efax: 25:32 .829 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:32 response "CONNECT"
    efax: 25:32 sent TSI - caller ID
    efax: 25:32 waiting 13.6 s
    efax: 25:34 .579 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:34 response "CONNECT"
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    efax: 25:34 response "OK"
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    efax: 25:34 waiting 3.1 s
    efax: 25:35 .056 [<CR><LF>CONNECT<CR><LF>]
    efax: 25:35 response "CONNECT"
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    efax: 25:35 Warning: terminal mode not set properly
    efax: 25:35 waiting 30.0 s
    efax: 25:38 .156 [<CR><LF>OK<CR><LF>]
    efax: 25:38 response "OK"
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    efax: 25:38 command "+FRS=1"
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    efax: 25:38 .231 [<CR><LF>OK<CR><LF>]
    efax: 25:38 response "OK"
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    efax: 25:38 waiting 3.0 s
    efax: 25:41 waiting 2.0 s
    efax: 25:41 .280 [<CR><LF>OK<CR><LF>]
    efax: 25:41 response "OK"
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    efax: 25:41 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
    efax: 25:41 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
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    efax: 25:42 response "CONNECT"
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    efax: 25:44 response "CONNECT"
    efax: 25:44 sent DCS - session format
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    efax: 25:44 .404 [<CR><LF>OK<CR><LF>]
    efax: 25:44 response "OK"
    efax: 25:44 command "+FTM=145"
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    efax: 25:44 .529 [<CR><LF>CONNECT<CR><LF>]
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    efax: 25:47 command "+FRS=1"
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    efax: 25:47 .704 [<CR><LF>OK<CR><LF>]
    efax: 25:47 response "OK"
    efax: 25:47 command "+FRH=3"
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    efax: 25:50 waiting 2.0 s
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    efax: 25:51 response "CONNECT"
    efax: 25:51 sent DCN - disconnect
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    efax: 25:52 .033 [<CR><LF>OK<CR><LF>]
    efax: 25:52 response "OK"
    efax: 25:52 command "H"
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    efax: 25:52 .655 [<CR><LF>OK<CR><LF>]
    efax: 25:52 response "OK"
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