MG3100 not recognizing new ink

My colored ink was low and everything was printing pink. I bought new ink and replaced it but my printer isn't recognizing that I have new ink and is still printing everything pink as if I hadn't ever changed the ink. I've tried reseting it and turning it off and taking the ink out and putting it back in and I can't get it to work! I have confirmed that there is actually ink in the new cartridge I put in. 

Hi Kelsey88, This issue may occur if the ink cartridges are replaced prior to the ink being completely empty.  We recommend only replacing the ink when it shows the ink is completely empty.  If the ink is replaced too soon, it will not register the fact that a new ink has been installed.  If you happen to have an ink cartridge that is actually empty, you may be able to put it in the printer so it recognizes the empty cartridge and provides the ink cartridge empty warning.  You can then replace it with the new ink cartridge and the printer will determine that it was replaced and provide a full ink level indication again.
If non-Canon genuine ink cartridges are being used in the printer, or if the ink cartridges have been refilled, the printer may not recognize the ink levels properly.  Replacing the ink with Canon genuine ink cartridges may resolve the issue if third-party or refilled Canon ink cartridges have been used. Hope this helps! This didn't answer your question or issue? Find more help at Contact Us.  

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