MG5220 won't feed from bottom tray

My  MG5220 is giving me an out of paper message when trying to print, even though there is plenty of paper in the tray.  I can hear some clicking like the machine is trying to feed, but the rollers aren't turning.  Feeds from the rear fine.  Any way to change out the feed gears for the bottom tray without disassembling the entire unit?

Hi GunnerV and kaylakelley,
Performing a roller cleaning on the printer may resolve the paper feed issue.  To do this, please follow the steps located at the link below:
PIXMA MG5220 Roller Cleaning
If the printer still does not feed paper from the cassette tray, please reply with what paper type you have selected on your computer, as well as any error message you are receiving and we will be happy to look into it further.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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