Mi iphone 5 does not play videos from whatsapp

I used to be able to see videos, but after I changed to this new phone, after downloading everyting is grey, no sound, nothing. I already tried deleting the app and starting it agan, did not work! I just lost my old chats

Hello ghall3,
I would be concerned too if I wasn't getting audio from apps that have downloaded and streaming audio on my iPhone. I recommend following steps in the following tutorial to address an issue like this (you can skip step 2 "Recharge iPhone" because it's not related to this issue):
Frozen or unresponsive iPhone
http://www.apple.com/support/iphone/assistant/phone/
Thank you for using Apple Support Communities.
Best,
Sheila M.

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