Mic works not when I get a call only on loud speaker

If I get a call I sound like I am on the other side of the world though if I turn the loud speaker on my sound to the caller is fine. What can I do?

That worked. Mute button had turned the volume off. I was so frustrated, that I  was about to throw that phone on a wall and get a new one (grudgingly). This helped a lot. Thanks stedman1.

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