Michael Miller: Removed Cannot log in (old mail on file?) and cannot download Lightroom 5.6 from inside Lightroom. Get NO DATA RECEIVED error. Need to get back on Chat.

This was my previous discussion with Adobe Chat, which I CANNOT FIND a link to now.
It's a catch 22. I think Adobe still had my old email address, which I have deleted with Comcast.
Therefore, Adobe cannot send me a change of password form, nor can I update my email.
I think Chat is my best bet, but cannot find link.
Note, I may not be able to receive forum responses, if Adobe notifies my old email address.
If I need to sign in to get responses, I cannot do that either. Adobe reports an error if I use my old address.
I cannot update my email address, without signing in.
Adobe, and everyone else needs to have links for: Forgot Your Password? -AND- Forgot Your Email (or changed it).
Please reach me outside of Adobe at: <Removed by Moderator>
I am a registered customer with products on file.
Chat History:
Sandesh: May I have the email address to which you have access ?
you: Correct address is:<Removed by Moderator>
But, do I have to login to download updates. I got the dialog directly from LR, when I opened it.
Sandesh: May I have the serial number of the product please ?
you: LR 5: <serial number removed by moderator>
Sandesh: Thank you.
Sandesh: May I know the exact error message you are getting ?
you: NO DATA RECEIVED. In the meantime, I found another LR ID: <serial number removed by moderator> in case you need it.
Sandesh: Sure.
Sandesh: May I know whether you are using the Dvd or the download ?
my comment (I already said download above).
you: Trying to download from your Adobe web site.
Sandesh: Okay.
Sandesh: Please allow me a moment.
Sandesh: Could you please copy paste the URL of the download link you are using on the chat screen so that I can check ?
Sandesh: Are we still connected?
Added today: 8/19/2014:
The link the download button is on, is:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5823&fileID=5837
Loading message says: Waiting for download.adobe.com
The page the error is on, is:
http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_6.exe
Then, while Sandesh was researching, I had to leave the room for too long and then had to go out. So,
Sandesh: Since we have not heard from you for some time, we will now end this chat.

Michael Miller please try a different web browser. You may also want to review your host file to ensure the Adobe servers are not being blocked. You can find details on how to review your host file at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
I was able to download the Lightroom 5.6 update without any errors. If you continue to face difficulties you may want to try a different Internet connection or download the update onto a USB drive on a different computer.

Similar Messages

Why i cannot log in my account on ipad and cannot download app from ipad?

why i cannot log in my account on ipad and oso cannot download app from ipad??

I don't totally understand what you are trying to do. Do you have an Apple ID and have you registered a valid credit card with iTunes?

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu. I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Any suggestions? Using 10.6.7 and u

I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?

Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.

After updating to mavericks I have to constantly enter my apple ID for mail, iBooks, iTunes and many other applications that used to be part of my keychain. How can I get my log-in to work again?

After updating to mavericks I have to constantly enter my apple ID for mail, iBooks, iTunes and many other applications that used to be part of my keychain. How can I get my apple ID log-in to work again?

Several times I've re-entered my passwords under Preferences/Internet Accounts/iCloud and it won't save since I've installed Mavericks. Also, the iCloud icon in the left column in Preferences/Internet Accounts/iCloud is greyed out but allows me to click on it to set-up. When I click on iCloud the password is filled out but the "Enable this account" check-box is not checked. I check it, and all seems correct. The icon is no longer grey, the password is correct, the "activate this account" check-box is checked. Then, when I launch mail, notes etc. I'm still prompted to re-enter my apple ID. The log-in loop continues. For years my keychain has worked perfectly. What has changed in Mavericks?

I have an old itunes gift card and cannot get it to work.

I have an old itunes gift card and cannot get it to work.
Any suggestions? It's about 10 years old.
Thanks,
BuffalomarkM

Can you provide more detail than just "doesn't work"? What happens when you attempt to redeem the card?

I get unwanted Custom Access on files and cannot remove them.

Since I installed Snow on my iMac quad core, with 10.6.7 at present, I get irregular custom access permissions applied to files and cannot remove some of them. I have tried Tinker Tools System and sometimes that works and other times it does not.
I have wiped my hard drive clean and zeroed it and reinstalled the system many times and it seems to make no difference.
The latest occurance was my users folder had custom access applied to it for no obvious reason. I was able to remove it from the user folder but not able to remove it from my home folder.
I have worked with Dr. Howard Oakley from Mac User magazine and he was unablr to solve my problem also. He has helped me on others with great success.
HELP!!!!

Are you using a machine with only one account (which then of course is the account with administrator authority)? Rather than completely rebuilding the system, did you use Disk Utility to Repair Disk Permissions?
To repair permissions, boot from the Install DVD while holding down the ‘C’ key.
Select your Language preference and when the OS Install screen appears, go to the Tools menu in the Apple menu at the top of the screen and select Disk Utility.
From there click on First Aid and then run Repair Disk Permissions a few times in succession. There will be some error or warning messages left, but they usually can be ignored.
Did that help?

I am only able to receive e-mails at home and cannot receive them away from home

I am only able to receive e-mails at home and cannot receive them away from home. Not being a technical person some "simple" suggestions would be appreciated.

How many other places/networks have you tried? Maybe those places you tried are blocking the port/site.
Have you tried contacting your email providers support site?

I created an administrator pseudo profile and made my profile standard. but when i restarted there another profile in my log-in page. when i log in to that unknown profile i cannot log-in. what is that profile and how can i delete it? thanks

i have a rmbp 15" osx.. my case is this: i created an administrator pseudo profile and made my profile standard. wel i read from another forum, to strengthen my malware security.. but when i restarted there's another profile in my log-in page stating "needs updating". when i log in to that unknown profile i cannot log-in. what is that profile and how can i delete it? thanks

Resetting User Account Password (10.7 +)
1) Boot into your Recovery Partition holding down command + R at the startup chime
2) Select 'Terminal' from your Utilities Menu Bar
3) Type the following bolded command in: resetpassword
4) From the window that appears, select your boot volume and the appropriate user account
5) Type in the new password and confirm the new password
6) Click Save, close this pane and quit Utilities
7) Select your boot volume when presented with choose startup disk and reboot your machine

When i am logging/ Capturing my mac is telling me that i am getting dropped frames. would i need to get a LaCie Hard Drive?

When i am logging/ Capturing my mac is telling me that i am getting dropped frames. would i need to get a LaCie Hard Drive?

To be honest, I've had 2 Lacie drives crash out of 2 bought. That's not a good track record for me.
Your best bet (I'm a computer professional, for what it's worth):
Get a hard drive case or enclosure that supports firewire 800 and put your own PC hard drive (SATA for example) 7200rpm or higher hard drive into it.
Let me explain a bit more. External hard drive manufacturers often put no-name hard drives into fancy cases to cut costs and that's how they make a profit. I've have had nothing but problems with with these types of drives. (Like Lacie) You are much better off getting some type of decent drive enclosure and getting your own GOOD hard drive. I would highly recommend Seagate, I have NEVER had a problem with a Seagate drive in 20 years of owning PCs and Macs. Western Digital is also a good brand (though I had 1 crash). These are the types of drives you would put in your Mac Pro. You want to get an SATA hard drive.
I have owned several external cases where the case electronics fried, but the hard drives were still in good shape. Take the hard drive out, put it into a new case you're good to go!
For video you want to make sure that your hard drive case supports Firewire 800! This is mandatory.
My personal favorite, (and I own 5 of these) is Vantec's NexStar hard drive enclosure. They accept any SATA 3.5" drive (I bought mine from a company called ComputerStop). I have yet to have a single problem with any of them. They are solid aluminum casing, you can literally throw them into your backback, drop them on the floor and your hard drive is fairly well protected from impact damage (at least you won't break the case with anything short of a sledgehammer). I am currently looking at getting a second one of these:
http://www.vantecusa.com/gl/product/view_detail/173
(My bad, this is an IDE case up to 750GB)
This the one you want:
http://www.vantecusa.com/gl/product/view_detail/354
As far as the hard drive, you can get a Seagate Baracuda drive 1TB at 7200rpm drive for about $60. The case and hard drive together, maybe a few over $100 for the whole thing. With shipping, and tax figure about $150.
Don't let the price fool you. It will rock.
Story: I got an iOmega "raid" case with two Seagate drives in it and the iOemga case fried, but the hard drives were still good. Fortunately, they were in two removable trays. I put them into two "rocketfish" hard drive cases almost 3 years ago and I am still using them every day today.
Moral of this story: It's the quality of the hard drive that matters, not what case it's in.
Is it hard to set up?
Not at all. You put the hard drive into a tray, (with Vantec case), screw it in. It only goes in 1 way. Plug in a power cable to the drive. Slide the tray into the case (carefully, don't munch the power cable!) and screw it in place. You can literally do it in 10 minutes or less. There are, of course instructions, but if you are reasonably clever, you can literally see what plugs into what just by looking at it.
Sorry for the long reply, but I have a lot of experience with external drives and I hope this helps others.
Finally, when you make it to the big time you can spend $400, get yourself a firewire RAID enclosure and you can upgrade to 4 external hard drives in 1 enclosure. Figure $800 for that set up, but you can go up to 12 TB of drive space with that, or up to 3TB if you are running redundant discs. But that's a whole other ballgame...
Peace.

I have an old ipod (5th gen) and I downloaded itunes to my toshiba computer. It says my ipod was formatted by mcintosh and must be restored before i can use on windows. is there a way to transfer my music? ty

I have an old ipod (5th gen) and I downloaded itunes to my toshiba computer. It says my ipod was formatted by mcintosh and must be restored before i can use on windows. is there a way to transfer my music? ty

Not without installing additional software on your computer. The problem is that your Windows PC cannot read the Mac's disk format. If the iPod was previously used on a Mac, its storage uses the Mac's disk format. The Restore process reformats the iPod's disk for use with Windows, but this erases its current content.
There are third-party products that allow Windows to read the Mac's disk format. For example
http://www.mediafour.com/products/macdrive
However, even if your computer is able to read the Mac's disk format, iTunes cannot be used to transfer song files from iPod to computer (except for songs purchased from the iTunes Store). But there are third-party methods and utilities that can transfer from iPod to computer. If you do an Internet search on something like "ipod transfer," you should get some links.
So, you may be able to do it by first making the iPod's disk readable on a Windows PC, and then using a method (that is not iTunes) to transfer its song files to your computer's drive. After the song files are on your computer, you can add them to the iTunes library.

I lost an .msi file and cannot do updates, how do i fix the file?

I lost an .msi file and cannot do updates to my Itunes system, Apple has not been abe to help, where do i find the .msi file or how do i repair the system? All prior updates to the system have worked, but the latest 10.5.2 will not update due to this lost file.

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

I uploaded photos in .jpg format to my iPad, but now all of those photos appear as .ithmb files and cannot be opened, even on the thumbdrive they originated from. How do I get them back to .jpgs?

I uploaded photos in .jpg format to my iPad, but now all of those photos appear as .ithmb files and cannot be opened, even on the thumbdrive they originated from. How do I get them back to .jpgs?

Sorry, should've mentioned some more information. I synced the ipad to the folder of photos. The original photos had file names like "_MG_4865.jpg" and after syncing the folder in Itunes, all files were now found in a folder called "iPod Photo Cache" which was filled with many folders with labels like "F23" etc. (There were ALOT of photos.) In those folders there are several files with names like "T343.ithmb". Not a .jpg to be found and I can't view any of the photos.

After downloading Maverick I cannot save or email scans from my HP L7780. I receive error message "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only. "

After downloading Maverick I cannot save or email scans from my HP L7780. I receive error message "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only.

Read the user manual that came w/the scanner and/or contact HP Support.
http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
http://support.apple.com/kb/HT3669 Printer and scanner software available for download
A scanner driver you may wish to consider: VueScan Scanner Software

"'file.css' Is a remote file and cannot be edited", Dreamweaver 5.5

So I've done an hour or so of searching for the explanation and possible workaround for this issue I'm having in Dreamweaver 5.5. I've set up live view on the staging server with the company I work for, but every time I try to access certain files like the CSS for a site I'm working on it gives me the message, 'file.css' is a remote file and cannot be edited. From all the searching I've done most people's trouble is that the file is actually remotely located, but mine is not in this instance (its a relative link).
Also in my searches I've found an explanation something to the effect of, if you run on IIS you basically can't use this functionality with files above the file in the folder hierarchy (such as my css file, which is in the root while my html is in a folder which is in the root). Well, we are using IIS and I don't see any signs of us switching any time soon. This would be a pretty huge letdown if I couldn't use some kind of live CSS editor within Dreamweaver on IIS, and I guess I'm kind of surprised that it would come to that.
Does anyone have any kind of workaround for this situation? I'd really appreciate it.
Thanks,
Ian Coburn

Hi
I'm running on a Mac, just in case thats pertinent
For me it is, as I have only have a mac book and my main computer is a pc. So how this would be set-up on a mac I am not certain, I have used this kind of set-up when I was doing agency work though so it must be possible, but I have no idea how it was done, sorry!
PZ

876948422.js is a remote file and cannot be edited. [close] looks like a link.

I need a Dreamweaver CS4 Sharpshooter's help:
I'm having an issue on the last two site files I have opened and it driving my crazy. I'm getting the yellow hilighted warning message. I open a file and where it states Source Code I get a numbers for example: 876948422.js then in the yellow highlighted it states: 876948422.js is a remote file and cannot be edited. [close] and this close looks like a clickable link.
I seen this on the first file last Friday and I freaked out because I have heard of bandits stealing traffic and comissions from affiliates and I though someone hi-jacked my page and was stealing my stuff because I have gotten zero results from all my sites with this style email Opin page while Google tracking software has been showing atleast a little activity on these sites.
So every web site that used that email Opin page I completely deleted. I even deleted them from my testing server on my local machine. I don't know if there is any software out there that can clean my machine of this kind of intruduer if that is what it is.
Now I just opened another file which I took into Dreamweaver. I copied all the code and did a paste and this file has the js file as well. What is going on here..... help!!!
It has the same file type with warning has someone completely taken over my machine through Dreamweaver or...
I took a screen shot in paint and pasted it below... Please help....

See my reply to your other post. Please don't double post like this.
http://forums.adobe.com/message/4002393#4002393

Michael Miller: Removed Cannot log in (old mail on file?) and cannot download Lightroom 5.6 from inside Lightroom. Get NO DATA RECEIVED error. Need to get back on Chat.

Similar Messages

Maybe you are looking for