Micro Photo - frozen on CREATIVE splash scr

purchased last week for my son. received it by
mail on 0-2-06. worked fine for .5 days. On
0-4-06 it started acting up where the computer
would not recognize it. Finally got that
working after unplugging and plugging back in.
Later that day it would turn on but get stuck on
the Creative splash screen. No functionality,
no menu, nothing. Tried the hard reboot by
taking the battery out and replacing while
holding the on button. Goes to the recovery
screen but once you choose ANY of the options,
it gets stuck on that process. Nothing happens.
You need to pull the battery. Can't even turn it off !!
Tried updating the firmware to the version for
Windows XP but because it is not functioning at
all our computer will not recognize it.
One last thing, when you turn it on for the
first 20-30 seconds, you can hear the dri've
spinning or trying to spin.
Is there a way to reset this unit's? What's wrong with this thing?

That is a Hard Dri've failure. Take it back to where you got it for replacement, or contact Creative Support for warranty.

Similar Messages

Zen Micro Photo frozen on Creative scr

Hi, I have had my Zen Micro Photo for three months and it has worked fine untill today. When I turned it on it went to the creative screen like it usually does and it just stayed there. I tried taking out the battery and putting it in again but it did the same thing. It doesn't even do anything when I hook it up to the computer. What can I do? I'm freaking out here please help me!!!!!!

It could be that the microdri've is "stuck" or in failure.
While the MicroPhoto is turned off, try tapping (well do it very firmly and with enough force) on the palm of your hand, restart the MicroPhoto and see if it boots up completely.
If not, a firm smack on a table top or counter may unstick the heads of the microdri've if that is what's preventing the microdri've from completely booting up.

My Micro Zen stuck on the creative 'splash' scr

Hi everybody,
I got a Micro Zen player yesterday but when I put it on, it freeze on the Creative screen (the one with the big graphic creative).
I still have access to the recover menu and try a lot of things (clean up, format, reload firmware, ...)
Once it had works for 25 minutes (don't no why) but after that time, it soppped working and now, it get stuck (again) on the screen.
Any idea of what I could try?
Thanks in advance.
By the way, sorry for the English like it's not my monther tongue.

Your English is fine, no need to apologize.
It sounds like you've taken the right steps to fix the problem (Accessing Rescue Mode and running Clean Up) I might try updating the firmware to the newest v.XX.XX and see if the freezing persists. If it does, I'd contact Creative Support for an RMA. Repeated freezing after troubleshooting is a sure sign of hardware failure. Good luck!

Creative Micro Photo stuck at Creative scr

I went to use my device last night at the gym. The device when booting up will not load the os. It gets stuck on the Creative screen. Now the device will also not shut down. I have to pull the battery to shut the device down. Has anyone else seen this issue before? Is it possible that the device has gone bad some how?

Hi Waverider,?Having worked tech support for Creative I can tell you that the hard dri've of your player is probably defecti've. Have you tried the steps in the Recovery mode?Also I noticed that you use the player at the gym. Please make sure the player is not subjected to repeated shocks as this will damage the hard dri've as if you were to shock the hard dri've of a laptop computer. The micro is being discontinued due to the advancement of technology afforded on the newer players, not because of any defects of the player.
You may wish to consider a flash based player where the memory is stored on a chip rather than a moving hard dri've. They are designed for the acti've lifestyle ie: jogging etc... These would be the Nano, Nano Plus and the new line of Zen V players. Hope this hel
ps.
ThanksWireman

Zen Micro 6GB Frozen to the Starting Scr

I haven't opened my Zen Micro 6GB about 2 months after I received it and when I try to operate it, it stays frozen to the screen with "Creative, Copyright(c) 2004, Creative Technology Ltd, All Rights Reserved" and stays like that forever.
I even tried removing the battery, holding the power to on, and placing the battery back in and nothing is happening.
Can you give me some pointers? Or should I so a warranty exchange?

tried giving it some more power? It could just be lacking battery....

Zem Micro is frozen in "Hardware Probelm" Scr

I got the zen micro a few weeks ago but did not start using it seriously until a few days ago. It is probable that the power was very low as I never charged the battery very long when I got it and I left it int's box unused for some while after than - which I know drains it. I got a message saying that the system was shutting down but the screen had frozen. I removed the battery to reset the machine but when I put it back again I got the message "Hardware Problem". I have put it on charge and I have tried the trick of holding the switch ON while replacing the battery but nothing I do shifts the message.
I would like to log this fault with support but the support screen will not accept the product ID I enter. I have looked in the back of the ZEN and find the number DAP-MD0004. On the ZEN site it tells me that the ID is DAP-MD0004, ZMIC5DBLUE. However, whetever I enter it rejects my message. It seems I am blocked on all fronts!
Rob Wheeler
[email protected]

That is a Hard Dri've failure. Take it back to where you got it for replacement, or contact Creative Support for warranty.

Zen micro photo doesn't st

Hi,
when i started my zen micro photo the logo creative appear and the screen didn't change anymore. I Try to shut it down but all the button aren't responding. I plug it to my computer nothing change. Then I remove the batterie now the screen is black and I can't start it.
What should I do?

ShadowFoxxx wrote:
Hey everyone,
For some strange reason, my MP3 player refuses to recover the music that I had on there ( at least 900 tracks with a few photos ). I've gone to Recovery Mode and cleaned it up three times. The first two times ended with a reboot to make sure everything would go along swimmingly.
However, before, my ZEN decided to freeze up on me so I had no choice but to remove the battery and let it re-build the library. After that, the infuriating "Low Battery" sign went on ( even after I let it charge for literally *hours* on end, but that's another problem ). I'm thinking that had something to do with my problem.
But here's the strange part: when I plug it in into my computer, it recognizes it, and the same amount of MB is still remaining, meaning, there is something in there but it's doesn't show up.
Sounds like your database is corruptor the dri've itself is failing & you'll need to format the drive to be able to use the player. Unfortunately you won't be able to recover what's on the player. If you have the wallcharger use it to charge the battery. If that battery is the battery is more than 3yrs. old I would recommend purchasing a new one as the life span is about to that limit. The MicroPhoto will run off AC power without a battery.

Zen Micro frozen at 'Creative' Scr

Help !!
Life without my music is going to be tough - need assistance here !!
Basically, my Zen Micro has frozen at the Initial 'Creative' Logo screen ..... won't go any further than this. Tried taking the battery out and putting it back in again - but to no avail.
I can get the to the Rescue/Recovery screen, and tried rebooting - no joy.
Currently it's sititng at Scan Disk, but it has been sitting there for about /2 hr now without any apparent progress.
Reluctant to try any of the other Rescue options at this stage, as I am quite scared about losing all the tracks I have put onto the player.
As far as I can recall, the Firmware is .0.8 (basically firmware hasn't been upgraded since I bought the player back in April).
Any help in getting me back to listening to my tunes would be greatly appreciated.

As per the FAQ post, if you can't get functions in rescude mode to work the player is faulty. You need to contact Creative Support to get the player replaced, contact links are also in the FAQ post and also available via links on this page.

Help with my Bran-New Creative Zen Micro Photo. [Questi

<EM>If you don't want to see the backing of my whole story skip to the bold print at the bottom!</EM>I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

Creative Micro Photo charging on a noteb

i've read something, i don't no where anymore, that you can't charge the Creative Micro Photo
on a notebook, because the usb-ports of a notebook or to weak for that, so you have to do that
on a desktop-computer, is that true ?

Hi,
No that should not be the case. Now thats not to say some manufacturers don't 'throttle' power usage when your laptop is not docked or mains powered to prolong battery life. But from a point of view of charging it shouldn't be an issue. As it takes approx 4 hours to charge a MPhoto chances are your laptops battery will not last through the full re-charge cycle anyway.
If you are looking at prolonged periods with out access to mains you'll probably find availing of the replacable battery facility and aspare battery or two fully charged before departure will be a much better option.
Hope this hel
ps.
john

Synchronisation microsoft outlook and creative micro photo, a nice feature or no

how nice is the feauture "synchronisation Microsoft Outlook" on the creative micro photo
or perhaps other creative mp3-players
what are the pro's and con's ? do you use it often ?
is it a reason for buying because most other mp3-players have it not ?

That is a Hard Dri've failure. Take it back to where you got it for replacement, or contact Creative Support for warranty.

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Creative Micro Photo / Gif

Does anyone think Creative will release a new driver supporting Gifs images ?
Im pretty sure it could handle it plus it would be sweet
For the Micro Photo 8gb...
Also I would pay for the driver to make them even more
interested in making it.Message Edited by Moi on 05-5-2006 0:55 AM

Hi,
No that should not be the case. Now thats not to say some manufacturers don't 'throttle' power usage when your laptop is not docked or mains powered to prolong battery life. But from a point of view of charging it shouldn't be an issue. As it takes approx 4 hours to charge a MPhoto chances are your laptops battery will not last through the full re-charge cycle anyway.
If you are looking at prolonged periods with out access to mains you'll probably find availing of the replacable battery facility and aspare battery or two fully charged before departure will be a much better option.
Hope this hel
ps.
john

Broken Zen Micro Photo; no reply from Creative Supp

Well,?Creative; thank you guys. You gave me a micro photo when my Zen micro died. But now this thing is stuck. I called a few times, but it's the same old same: download firmware and reboot. But that doesn't work. I still get the message; reloading library.So some guy told me there were corrupt files on my player and I had to toss them. That's really nice, but how do I find those files??Could you help me?Cuz you helped me out very nice, but I need help one more time so I won't have to bother you ever again. ?Lterz,?Gijsco[size="6"> ?

Gijsco,
If there are corrupt files on the player, finding them isn't too straightforward unfortunately. It would be best to format the player, and start loading music onto it. Maybe just a few albums at a time to make sure it's still okay. If it locks up on a certain track, that's probably the culprit.
You can format in Recovery Mode.
Cat

Micro Photo - frozen on CREATIVE splash scr

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