Microfone do iPhone 4

Olá, boa tarde!
No dia 26/01/2011 comprei um iPhone 4 na credenciada Tim de Itabira/MG. Por volta do dia 20/05 ele começou a apresentar problema com o microfone interno do aparelho. Ao receber ou fazer uma ligação eu escuto a pessoa, porém, a pessoa não me escuta. Redefini todos os ajustes através do menu Ajustes do aparelho e não adiantou. Fui à credenciada e eles me passaram o número do atendimento da Apple (0800 770 0846). Até o presente momento ainda não entrei em contato com a Apple pois eu restaurei o sistema do aparelho através do iTunes no dia 21/05 e isto fez com que ele funcionasse novamente. Mas tive que repetir esta restauração no dia 31/05, pois voltou a apresentar o mesmo problema e desde ontem o problema voltou, restaurei novamente o sistema, desta vez sem sucesso. Eu gostaria de saber se, por estar na garantia, a credenciada não poderia me prestar este suporte. Ou, se não, o que devo fazer? Consultei o site da Apple (Suporte do iPhone - Telefone - Problemas de Chamadas e Conexão) e segui todas as recomendações do fabricante para este tipo de problema, mas de nada adiantou. Lá diz o seguinte: "Se você tem um iPhone 4 que está apresentando problemas na antena e de recepção de sinal após completar as etapas de solução de problemas, entre em contato com uma Assistência Técnica Autorizada do iPhone listada neste artigo para solicitar um iPhone 4 Bumper preto da Apple gratuitamente" e o link à uma lista de contatos da América Latina e Caribe, que leva aos links das seguinte operadoras: Claro, Oi, Vivo e Tim. O que acaba me redirecionando para esta página da Tim.
Aguardo um retorno.
Grata.
Luana.

only for airplay audio
and remote app
not airplay mirror

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http://support.apple.com/kb/TS1702
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