Microphone connection not recognized on rear panel

My new computer has been giving me lots of problems.  First the motherboard died, then this sound card problem.  Glad it's still in warranty.
Anyway, I sent my computer back to HP just a couple of weeks ago and they replaced my sound card.  I got it back today and, disappointingly, it still does NOT work.  I have the Creative X-Fi Sound Blaster sound card.  When I plug my microphone directly into the sound card via one of those jacks on the rear panel, it's checked under "Line-In" in sound manager, but it doesn't record at all.  However, when it's plugged into the microphone jack on the front panel, it works.  When I check Properties on "Microphone FP", it says "Front Panel Jack".  I called tech support and they thought it might have been that the sound card was incorrectly connected to the front panel.  I can't help but to wonder if this is just the way this specific sound card works since they supposedly replaced the whole sound card this time.  Does anyone know?

Hi,
You might try the Creative web site for help. 
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

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