Microphone doesn't work and other issues

Hi there,
My name is Veena. I recently purchased a sony Xperia Z3 from carphone warehouse and i am now experiencing problems with the microphone.
I have run all the diagnostic tests and the microphone one keeps failing- i can not hear the message being played back.
I have been really careful with the device and to my knowledge i have not dropped it; nor has it been anywhere near any water.
Without having to physically taking it to be repaired is there anything i can do to resolve it??
Also sometimes when i try to take photos the camera sometimes closes the camera app and goes back to the home screen.
Many of the apps stop responding eg my accuweather app- i have sent many reports regarding this one.
The email app takes too long to respond and when deleting emails i have to close the app completely then re enter for it to "restart."
All in all im not a happy customer!!
If you have any advice it would be really appreciated.
Topic edited by Rickard

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Sorry to hear about your phone.
I'm afraid this sounds like a hardware issue in your phone. I recommend that you contact your dealer or a service location for assistance. For more information about how to submit your phone for repair and where, contact your local support team.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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