Microphone of iphone 4s is not working

any idea what is happenning?
must i take to apple technical support?
how can i make an appointment?

Hi jcvasconez,
Thanks for visiting Apple Support Communities.
You may find the steps in the "Acoustic-speaker/microphone/receiver" section of our iPhone hardware troubleshooting article helpful:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best Regards,
Jeremy

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