MicroPhoto Errors on

So I lost my original installation disc for my Zen MicroPhoto. Actually, I found it, but it was completely broken in half. I installed all the drivers I could find on the creative website for the MicroPhoto, but now I'm getting error messages every time I hook my MicroPhoto up to the computer. MediaSource crashes every time I try to open it. I've re-installed it, and it still won't work. Is there *any* way to simply get a new installation disc mailed out to me? This is driving me nuts!?~Nelly

skizzled wrote:
all 8Gb are full
Ah ha! There's the culprit:P It's never reccomended that you fill the MicroPhoto or any type of mp3 player to the max. When you do it starts doing weird stuff like that. I'd strongly reccomend that you either delete some songs, perhaps ones that you don't listen to, or convert them to a lower bit rate. Just make sure you leave some free space on it. What bit rate do you currently have them at?Message Edited by FuturePilot on 08-22-2006 09:04 PM

Similar Messages

Creative Zen MicroPhoto Error (8

Hi,
I'm from the UK but purchase a Zen MicroPhoto from the USA brand new. I've had it around 3 weeks and its been great but the other day when i went to turn it on the screen froze and it wouldn't boot up the the menu like usual. It is the Creative logo screen in white on the black background, the one with the copyright information.
Anyway i've had it in revocery mode and nothing but the reboot option works but of course it just boots to the same situation except that its just Creative white on black logo with no copyright info. Then freezes at that point. Of course it won't install the new firmware i have as it won't recognize it on the computer because it hasn't booted properly..
Clean up - Freezes and never completes
Reboot Firmware - Freezes.
Formate - Freezes
Reboot- Freezes after attempt.
I've read through a few topics and seen similar things but is there a solution or is my Mp3 player faulty? It seems the optins to sort this out they give you are as good as a chocolate fireguard.
Will i have to send it back to get it sorted and will Creti've UK take it's
Thanks......

If it was something the player could recover from (ie just an error), then the options in Recovery Mode should have done that. It unfortunately sounds like it's faulty.
Contact Customer Support (for the UK), I'm sure they will be able to assist you.
Cat

Zen Microphoto Error, detected by computer but nothing el

Ok, so one night i was importing some new songs to my mp3 player and went to bed. Then the next morning i turned my comp on and i saw on the mp3 player "re-building-library" and the computer detected the mp3 player but Zen Microphoto Media Explorer, WINexplorer or WMP didnt detect it.
Always when i connect my mp3 player i get this:
[img"]http://img79.imageshack.us/img79/672/problemtm4.jpg">
But nothing else detects it, and i cant import songs using WMP, WINexplorer or Zen Microphoto Media Explorer.
This happened without reason and iam very dissapointed, hope for help. Thank you.
I have tried this already: http://dmzweb3.europe.creative.com/SRVS/CGhttp://ask.europe.creative.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=ww_english_add,U={B8F6030-DA4F-D3-94F4-00500463020E},Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},d=3025443648,Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},d=3025443648,VARSET=ws:http://uk.europe.creative.com/,VARSET=ws:http://uk.europe.creative.com,case=9287
And i have WMP 0, just reinstalled it and restarted comp... didnt work.
Also always had SP2.
My player works normally except from this.
If u need more info plz ask.Message Edited by NewZet on 08-24-2006 2:55 PM

I had the same problem with my 40GB Touch a couple of days ago. I just needed to reset the player>clean disk>reboot?I had read that if the software detects any error codes in the player in will not detect it or connect. Hope this helps, it did for me but I'm still learning how to use mine (just picked it up used)?BTW I'm using WMP , couldn't get CMO 3 or 5 to work either?Message Edited by TP24 on 0-9-20070:9 PM

ZEN Microphoto Error

Hello I'm new?a lot before I go into alot of detail, what do these error messages mean:?Return Error Code Is - 2472332andSupport Services Quote "Error I-00"?both of these pop up one after the other after I try to reload the software on my windoesXP. It's a very long story. but for now I just want to know what thoes mean. THANK YOUMessage Edited by j9 on -0-200609:48 PM

That isn't even the worst of it?Ok everything was working great until 3 weeks ago. I was at a bellydancing show recording the music and I was sitting down on a chair in a carpeted room and I went to grab something so I put my ZEN on my lap and it just slid off and onto the floor? (NOTE it was in it'ss protection glove) but when I picked it up it wouldn?t respond I tried turning it on/off it just wouldn?t get out of sleep mode. So when I got home I took the battery out and restarted it. I thought everything was ok until the battery got low, so I plugged it into the computer to charge it up because I had a Cross Country meet on the next day but when I turned it on to listen to it I saw that I never charged so I assumed that the computer was turned off. So I did it again the next day and would you know the same thing happened but the really weird thing is that when I plugged it in, the screen shows that it is in the process of charging. It took about a week and a half for it to get anywhere. On? the on day after coming home from school it finally showed that it got about 3/4s of it charged. But even 3 weeks after that it'ss still 3/4s it didn?t go anywhere.?I had very little trouble before this except for the computer saying that it wasn?t connected all I needed to do before this was just to reinstall the software to get the computer to recognize it?But anyway this time when I tried to do that it didn?t even get anywhere with the reinstallation before it came up with these two error messages:?Error I-00 and when I click OK I get another error box saying that DoInstall failed to launch and that the Return error code-2472332? ?I even got rid of WMP and URGE with no luck however I did find a Trojan in my Creative CD but I scanned it and it said that it wasn?t acti've. But for some reason I can't get rid of it, even when I try to drag and drop it somewhere else outside the CD dri've it. duplicates it'ss self and stays in the same place while the other one goes to where I put it. And I just wiped everything off my ZEN hoping to fix the problem? but it didn?t make any difference. ?So now I?m basically stuck till I can figure out what all of this is, and my Dad might take it back to Wal-Mart tomorrow, so that's why I?m in a hurry, but I don't think that they will take it back because I'm not registered with Creative and I bought it back in June. But I just want to have all my facts first.??

Creative Zen Microphoto Weird Errors

I'm having weird errors with my microphoto.
It started by freezing when I tried to replay a song.
Then, when I loaded it up, it made about 0 really quiet consecuti've beep sounds directly from the hardware not the speakers, and it stuck at the creative logo.
I went into recovery mode, and it would not clean disk, format disk, or reload firmware, or be recognized by the computer through USB.
Any Help? I can't do anything really right now with it.

same problem here, creative logo stays until all the juice is drained

Plaback error-Zen Microphoto using Napster To

Microphoto with firmware version .3.0. Also have most recent driver on PC. Recei've "Playback Error" when playing tracks on player. Only "temp" tracks from Napster To Go....no problem playing purchased tracks. Spent lots of time with Napster support, assuming it was Napster issue (may still be). Napster and I looked at licensing and clock sync?issues and can't seem to remedy problem. Some tracks, when "properties" opened in Media Player, show nothing in license tab, others have proper license designation. Doesn't seem to make a difference. Have attempted to clean database and load new tracks. Nothing has worked.
Leaving for vacation on Saturday and sure would like my tunes. Any thoughts?KAT

Napster finally able to fix. Apparently a late upgrade of Media Player 0 has some type of incompatability with firmware on Creative Microphoto, causing To Go tracks to play for a few seconds then stop (resulting in "Playback Error"). Napster support had documentation from Creative, so dissappointed that someone from Creative couldn't help here. Unfortunately, fix ended up being a reformat of the hard dri've, causing me to rebuild my song database. Better than purchasing a new player.

Error transferring files using MicroPhoto Media Explo

Hello, I'm having a very frustrating issue. I just had the hard dri've replaced on my MicroPhoto 8, and now when I try to add files using MicroPhoto Media Explorer (as I have for the last 8 months), I get the message "files not transferred; unknown error."? Likewise, when I try to use that same software to rip a cd directly to the player, it acts like it's working, then I get an error message. I know there are other ways to accomplish this, but since I'm starting from scratch, I'd rather use the method that I find to be the fastest and that I'm most familiar with. I've reloaded the software onto my PC, I've rebooted, reformatted, and updated the firmware on the player. Has anyone had this problem, or have any suggestions? Thanks!

Error which pops up : "The destination you have specified does not exist. Might be an offline network location or empty cd or dvd drive. Check location and try again"

My email Conversation with Creative Customer Service Regarding MicroPhoto Rep

So I am having a problem with my MicroPhoto because it is goign to recovery mode and is not detected by P.C. (my original post, http://forums.creative.com/creativel...ssage.id=98326 )
Here is my conversation after sending in my info about my player
ME: Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN MicroPhoto
CCPP Certificate Number:
Serial Number:
Purchase Date: /9/2006
Operating System: Windows XP
Creative Model Number: DAP-MD0007
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
I am having a problem with my Zen MicroPhoto, it started to "freeze" on
the Creative Logo while booting up, so I went to the recovery mode and
used clean up and format all and when I booted up again it gave a
"firmware error" logo. So now when I boot it to gives me a weird
scramble of white dots on the screen and goes to the recovery mode. Now
my computer won't detect it and I downloaded multiple firmwares and they
wont detect it but the Creative Recovery Tool detects it but when it
says click "run" on each dialog boxes to continue, no dialog boxes
appear. It shows up in My Computer under "other" with the label Creative
Zen MicroPhoto with a 20mb capacity. Obviously something is wrong with
the firmware and I need help figuring out how to fix it. thanks.
CREATIVE: Dear Brian,
Thank you for using Creative's Email Support System. We appreciate the
opportunity to assist
you.
I understand from your emauil that you want to get an out of warranty
repair for your Zen MicroPhoto.
Based on the description of the issue you had provided, it sounds as if
the hard disk of your Zen MicroPhoto needs to be replaced. This costs $
$0. However, before we can issue you an RMA, we would also need the
following information from you:
Purchase Date:
Serial Number: (Please consult this picture to know where you can find
your serial number: http://ask.americas.creative.com/wwi..._micro_ser.gif)
Alternate color choice:
(Please note that the alternate color choice is only used to decrease
the turnaround time of your RMA if the unit must be replaced and the
color of your player is out of stock. If you only prefer to have the
same color that you sent in, please be sure to note this.)
I will issue you an RMA as soon as we receive the information that we
need. I apologize for the delay.
ME: $0? I can buy a new one for $50 more. I don't mean to seem like a know-it-all but I am strongly convinced it has a software or firmware error. I relize I have a few fields to fill in but I will worry about that later. It seems like all the people on the forum that have the same problem
CREATIVE: Hi Brian,
Thanks for choosing Creative!
I understand you are concerned that your Zen MicroPhoto may have a
firmware problem because it gave you a firmware problem error. Sorry
for the confusion.
Your player most likely does have a firmware problem, but the constant
freezing also indicates a hard disk problem, which will cost $0 to
replace. If the firmware is the only problem, then the cost will only
be $25.
I recommend considering the new Zen 8GB player. It also includes a
color screen but will also play videos and contains solid state memory
instead of a hard dri've, so you don't have to worry about internal
moving parts wearing out as with the MicroPhoto: http://us.creative.com/products/prod...=&product=6999
If you would still like to arrange out of warranty service for your
MicroPhoto, click here: http://us.creative.com/onlinerma/
I hope this hel
ps.
Thanks for choosing Creative!
Best Regards,
Technical Support
Creative Labs Americas
ME: It doesn't freeze anymore. It only froze when it first got a problem. So when it continued to freeze, I used the clean up and format option in the recovery mode. After I did that it just goes right to the recovery menu.
I would be willing to pay $25 for a fix but not $0. Would it be possible to arrange it so it could be looked at and fixed but only if it is a firmware problem? If it is a hard dri've problem, I would just want it sent back.
Thanks for the help.
CREATIVE: Dear Brian,
Thank you for contacting Creative Technical Support. I understand that
your Zen MicroPhoto was displaying a Firmware Error and now only boots
into the recovery mode. We appreciate the opportunity to assist you
today.
This indicates that the firmware was corrupted and deleted from the
player. The recovery mode is the only place for the player to boot into
now that the firmware is lost. The only way to correct the issue at this
point, would be to reload the firmware.
I see in your previous messages that the player was not properly
detected by your computer or the recovery tool. If this is the case, the
player must be sent in for service and can not be resolved at home.
Here are the last steps you can try before sending the player in:
. If you would like to try one more time to reload the firmware, please
first enter a cleanboot of Windows. This will disable certain background
applications that may be interfering with the installation of your
software. Please click the link below for detailed instructions:
http://us.creative.com/support/kb/ar...p?l=3&sid=6738
2. Next, try the firmware update once more. For detailed instructions
and the proper download, please click the link below:
http://us.creative.com/support/kb/ar...p?l=3&sid=4789
Failing this, you can click the link below to set up the RMA online with
our new online RMA submission form:
http://us.creative.com/onlinerma
Please let us know if you have any other concerns or questions.
Best Regards,
Technical Support
Creative Labs Americas
ME: Is it O.K. that I don't know my exact date of purchase? Can I put a rough date or does it matter?
I would like to send my player is to get fixed but under a few conditions that you can assure me will be followed.
. The hard dri've will WILL NOT be replaced and I WILL NOT be charged $0.
2. I will be contacted before anything you replace that will cost me more than the original $25 fee.
Is this alright? email me back.
I appreciate your help, thanks.
CREATIVE: Dear Brian,
Thank you for contacting Creative E-mail Support.
I understand you have some questions regarding your products warranty
coverage, and the RMA process.
In order for the product to be considered under warranty you will have
to supply a copy of the original retail sales receipt with the date of
purchase, product purchased and the place it was purchased from. If
the product is sent in without a copy of a original retail sales receipt
with that information the product will be deemed out of warranty. The
minimum out of warranty fee is 25. USD which only reflects labor cost.
In the event that a part needs to be replaced there will be additional
parts fees based on the problem you have described the Hard dri've your
Zen MicroPhoto will likely need to be replaced the cost for hard dri've
replacement out of warranty is 0. USD for your product. This price
reflects parts and labor. It is recommended that you send a check or
money order for the full amount with your Zen MicroPhoto. In the event
that you do not send a check or money order for the out of warranty fees
a Creative Representati've will e-mail you to arrange payment prior to
making any repairs or replacing the player. In the event you do not pay
the out of warranty cost the player will be dispositioned by the RMA
department.
Let us know if you have any additional questions or concerns.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
Technical Support
Creative Labs Americas
So basically, if I send in my player I will pretty much be charged $0...which is pointless because there is no way I am paying that.
I stumbled upon this is site http://www.zenrepair.com/Zen/index.jsp and I may consider trying them. What do you guys think about Creatives service?
Has anyone ever heard of or tried that Zen service site before?
*Please remove the names of our advisors before posting support emails. Dale-CLMessage Edited by Dale-CL on 09-23-2007 :06 AM

Hi,
I am trying to get Adobe to rerelease the software and registration number for my CS4 suite but my email & ID has changed from [email protected] to [email protected] for some reason the ID link now says I am in the US not Australia. I get the same message:
To change your country, contact Customer Service.
But that has not been possible online.
Do you have an email contact for them please?
I only want the dreamweaver and adobe pdf creator & editing software but the links on US site don't work either.
I already paid for the whole suite a few years back so don't want to pay again after I had to replace a HDD in a windows 7 machine.
So do I send a letter via Australia Post to:
Adobe Systems Pty. Ltd.
Tower 2, Level 27
201 Sussex Street
Sydney, NSW 2000
Australia
Tel: +61 2 9778 4100
or how about technology that was 300+ years old and FAX'em
Fax: +61 2 9778 4190
Surely email is not too much to ask???

Zen V not recognized and unknown error transf

Hello,
This is my third Zen during the past two years, and none of them seem to work for at least one week. I bought a Zen V 4GB and have had it for two days and it is already not functioning correctly. I noticed that my songs would be transferred, but everytime I tried to transfer pictures, they just wouldn't. The reason it would give was "unknown error". I decided to download every update I could find for the Zen V (firmware, media source, etc), but the updates wouldn't finish installing correctly (the Zen would freeze after reboot, etc). I had to format the Zen and then install everything all over again, after that, the updates managed to install correctly. Afterwards, I successfully transferred pictures. I turned off the Zen, and when I later tried to transfer music, the unknown error message would appear again, and also other error messages such as "insufficient disk space", which was impossible because I had only transferred 68 pictures. I formated the Zen V once again, and gave it a "reload firmware". I managed to transfer some pictures and music afterwards, but, as soon as I disconnected the player, and connected it again to transfer more stuff, the error messages appeared again. As my patience was wearing thinner by the second, I disconnected the player, and connected it again. Now, the computer doesn't recognize it at all. The Zen V appears to be docked, though it sometimes appear as if it were charging and sometimes it doesn't, but still the computer doesn't recognize it. It says that the player isn't connected. I did notice that on my taskbar, the icon of "Safely Remove Hardware" began to appear. I double clicked it, thinking that the computer was recognizing the?player as a mass storage device, but there were no devices or components displayed on the window.
I really don't know what to do anymore, and I'm tired of having to format it, just so that it'll work correctly once. I don't know if I'm not doing something right, or whatever it is. I just feel very dissapointed. These problems were very similar to?the ones my other Zens (I had?a Zen Micro and Zen MicroPhoto before). Creative just keeps coming up with great innovati've products, but the same problems appear in?every one of them, what's up with that?I really need help with this... Any suggestions? Thank you.

I am having the same problems!
!!! Now my Zen will not turn on. How is a 2 child supposed to use this if her mom can't? I am not the only one experiences problems, my daughters friend also got one and her dad took it back to the store 2 times before he got one that actually worked. I have called customer service and after spending over an hour on the long distance phone call they were unable to help me and I eventually figured it out myself only to have it tell me the device was not connected IN THE MIDDLE OF DOWNLOADING!!
!!! This

Zen microphoto : firmware erased, not connected now

I decided to flash new firmware to my microphoto. This was the biggest mistake.
I have entered into recovery menu.Select load firmware and bang ! It erased it immediately, no confirmation no choice..Just erased it without asking. This is awful !
So, i didn't care too much for this at that time, because, i have already decided to flash new firmware.
My computer was recognizing microphoto before in media player. I plugged it and nothing..
Now, my computer didn't recognize it.
I tried all recommmendations from here
* It's Windows XP with SP2
* There was WMP, uninstalled it and installed WMP0
* I gave all permissions from registry to USB
Nothing...
I have removed it from Device Manager, and scanned. It's found. Then select the first option to install driver.XP searched and find not signed driver. I have pressed Continue Installation.But it's giving me some error.
While ZMP was working with my system, i mean i was able to transfer mp3s into it's disc, firmware application was still saying "the device is not connected"
How could this be possible ? If it's not connected, how my WMP or Windows explorer could see it ?
Any help appreciated... I want my ZMP back...What can i do now ?
Thanks

Hello,?I am experiencing the same problem with my MicroPhoto player. One day it froze on me, and since then the firmware has been acting up. It now goes to a "Firmware Problem" screen every time?I turn it on, and after attempting to remove and re-install the firmware 3 times, it has failed to work. Before I purchased the player, I had heard bad things about Creative replacement costs and how the Zen Micro has many problems as well. It looks like our players have lost the HDD and need to be replaced, which I assume will cost more than its worth... The one reason Creative will never beat out the iPod is because of their player glitches and lack of willingness to correct them. Anybody with more information on the hdd dying problem, could you let me know if you managed to send it in, and how much is cost, etc?

Backing up Zen MicroPhoto (8

In reviewing all material that came with my new MicroPhoto (ZMP8GB) as well as reviewing this forum, I haven't found anything dealing with how to do a total backup of the Zen. I'd like to make a copy of the complete image of all my music and playlists on the Zen so that if anything ever happens to it, I can just reload the copy from my PC. Is it possible to do this? I haven't succeeded when trying to use the audio sync function in Creative MediaSource Organizer. Any suggestions would be appreciated.

the screen? really? i was thinking some sort of power/battery glitch, since i get no backlight, no lights on the keyboard, no light on the on/off switch when it's not hooked up to the computer via usb. also coz that "your battery level is too low" error message.
actually, it's probably BOTH a power issue and screen issue, now that i think about it. *sigh* guess i'll contact the seller and see what he'll do. yeah, normally i have luck on ebay. my little zenv plus was certainly a good buy. oh well.
thank you for your prompt response.

My new ZenMicro Photo says "playback error" HELP MEEE

OK. so I've already posted something about this. but it didn't get any replies. so I'm going to be obnoxious until i get a reply. because I WANT TO LISTEN TO MY MUSIC.
heres the deal: I ordered my ZenMicro Photo, it came in the mail yesterday, I followed all instructions exactly, put my music on, started listening to it with no problems, then this morning it decided to flash "PLAYBACK ERROR" 3 seconds into every song it possibly could.
I use Comcast Rhapsody for music, which requires a weekly(ish) sync with the player to renew liscences. so I thought "well I'll just sync it up. maybe thats what is bugging it out" but NO. its not. so...
HELP ME! anyone?

Hi,
I had the same problem with recieving the "playback error" message after?a few?seconds when playing Rhapsody tracks on my Creative Zen Microphoto. After finding no help, I messed with settings till I discovered the problem.
Go to Tools->Preferences->Devices
Check both boxes for caches in Advanced Transfer Options
Then click the Advanced Settings In Transfer Settings allow Rhapsody to choose the best quality.
Bad news is you'll have to delete and redownload anything you want on there, good news is you can use your MP3 player.
Good Luck

System not re-installing Microphoto player, stuck in install/fail lo

I recently upgraded my hard dri'ves and, after some reinstalling and troubleshooting, most everything is back up and running... except my Zen Microphoto.
Whenever I plug it into a USB port, XP detects it as an "MTP Device" and tries to install the drivers. But the install fails and, instead of giving an error message or some kind of user options, it tries to install again... and fails again... and retries... and fails... Eventually, I have to pull the plug, literally, to stop the cycle of madness.
It was working normally before the upgrades, and now this. Is there some driver I can download to get it installed properly again? Are there some services I need started for proper installation?

Your former paster shouldn't have copied the Snow Leopard disk and sent you a copy, rather should have sent you the disk itself.
Who knows what or where that DMG came from, it might be from the Internet and compromised.
You should order the 10.6.3 Snow Leopard white retail disks from Apple, then use those, they are cheap enough anyway.
How to erase and install Snow Leopard 10.6
For Snow Leopard Speed Freaks

ERROR MESS

Hello. I have a Zen Microphoto and i use xp with service pack 2 and theupdated firmware. wheni transfer with media player i get this message. "Windows Media Player cannot synchronize or burn the protected file because the Player cannot verify that the license is valid. A problem occured while contacting the Internet to determine the current date and time." When I get this message my player freezes and shuts down. i am running the latest firmware on my mplayer. somebody please help me out.... thanksk a lot i would vastly appreciate it.
jon

Looks like an error in the downloaded file. Does that come up when you're doing the Creative self-extractor deal? Download the file again and try it out.

Is Zen Microphoto 8GB compatible with Windows Vis

Hello,
My Zen microphoto was working fine until yesterday. I got a firmware error msg so I downloaded the latest firmware for microphoto (.3.0) and uploaded it using my bf's laptop (he's still got XP and media player 0). It uploaded successfully, but I'm still getting that error msg. Am I missing something?
I may have a defecti've unit and I have a warranty on it that allows me to replace it for another one, but I'm just like to know if this is a compatibility issue vs. a bum player issue before I do so.
Thanks for the help!
Callie

Anyone else having problems with Zen Microphoto and Vista? Would appreciate some help or advice whether or not Microphoto and Vista are compatable.
Thank you.

MicroPhoto Errors on

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