Microphoto stuck at creative logo....wont format or delete firmwa

I have been though every on the creative support website and they all tell me to go into recovery mode and format all. I do this and it says it will erase all content do i want to continue, i push yes and the formatting... box comes up. It looks like its working but then it just sits on that screen until the battery goes dead. It wont actually format it, i've dride the clean up and the one that erases your firmware and they do the exact same thing. Any help...i bought my microphoto over a year and a half ago so of course creative wont help me.

if everything in the recovery mode fails, the player is gone.

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