Microsoft Apps problem

when i update microsoft apps i receive this message at configure applications
"microsoft services couldn't be set up automatically"

I'm having an issue.
I used to be able to use Lync and Configure Microsoft Apps is working.
I don't really use it that much.
Lately, what has changed.
I added my email from work. It has a 'policy'
Does it affect 'Configure Microsoft Apps'?
When I click on 'Configure Microsoft Apps', nothing happens. I think it crashes.
I open Lync, I enter my sign in information. Click on Sign-In, nothing happens.
Is there a policy set by my administrator that has affected this and makes all my Microsoft Apps crash?
Thanks

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Message reader problems after Microsoft Apps insta...

My previous thread was delete due to forum rules infringment.
I describe here again my problem, hoping to have a solution and considering that the problem I faced was not my fault, but it happened after a Nokia official update downloaded via Ovi Suite.
On 15th of April I've installed the Microsoft Apps and after my C6-01 reboot I found that the application "message reader" does not work anymore (tapping on the blue icon in the homescreen had no effect).
The only way to use the message reader was going in the incoming SMS folder, select a message anoose "LISTEN" from the menu. In this way the reader works.
Some days ago someone in this forum suggested me to remove the configured mailbox and try; in this way the reader came back to life and worked again, but if I add a mailbox the problem come back and the reader is malfunctioning again. So the only way to have this application working is removing any mailbox from my C6-01.
Therefore, considering that this problem occurred after an official update from Nokia and not for an user's error, I would like that Nokia tell me how to solve this malfunction.
Thanks for your attention and forgive my poor english.

After the first time I installed Micro$oft App$ I did a deep reset pressing the four keys as described in a web site I've found. After this procedure my C6-01 rebooted without many applications, so I have connected it to Ovi Suite and restored the firmware. The result was a "brand new" and perfect phone, until the new installation of M$ Apps on 11th of April :-(
So we are three Nokia users with the same problem... and we will faithfully wait for a fix ;-)

Problem Instaling Microsoft Apps 2.1 5616

Can not install update Microsoft Apps 2.1 5616 and previously used the 2.00 version.I've tried to solve the problem with reinstal Belle Refresh but again it was the same through the Nokia Suite and via OTA Helppppppppp!!!!!
Solved!
Go to Solution.

We removed the many posts with screenshots as your description is quite clear and these posts do not really add any extra information. Have you attempted to do a fresh install of your device? Follow the procedure below to do a full device reset and (re)install of the system firmware:
If you have data on the phone you wish to keep create a backup using Nokia Suite but when asked deselect the option to include settings in the backup. You can start a backup through Tools>Backup in the Nokia Suite menu.
Now disconnect your phone from the PC and select the offline profile, press the on/off switch and from the menu which appears select and activate the profile offline.
Enter the code *#7370# followed by the security code 12345. Please be aware this reset may take a while. Your phone will restart when finished.
After the phone restarts go through the Device First Use sequence to setup the phone correctly.
Now connect the phone to your PC again and let Nokia Suite install the requires files on phone. After this (re)install the latest system update. When you go to the update screen in Nokia Suite your will either be presented by a system update or you can choose to re-install the current (up to date) version again.
After the update verify if there are any additional updates and install these as well.
After this you can restore the backup if you made one.
It is possible that your device storage area requires a full rewrite to allow the installation of these apps, if the above does not resolve the ability to install the apps please visit a Nokia Care point for further assistance. You can find the nearest one through the 'Contact us' section on this page.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Problem with installing Microsoft Apps on Nokia e7

Hey Guys
I have a nokia E7 with Belle update , previously I had the Microsoft apps installed on my phone and for some reasons I had to do a full format and restore of my phone. My phone restore was only SMS and contacts.
Then I tried installing the Microsoft apps again and after the installer file downloads , it ask me if it can download a 21 MB file , so I press yes and then it says " the connection was lost , canceling the installation "
I am sure my network connections are OK, all the other applications download and install perfectly and I have tried it over 3G and Wifi. To be sure I did factory reset and it did not work.
even when it creates an icon for smart installer , the same thing happens.
I have tried anything it reached my mind and did not work, do you guys have anything else that might work?

SiavashTechDaD wrote:
I have to say I did the hard reset with *#7370# , and before that I had formatted the mass memory as well, so after all that the phone was just like the first day I got it.
Have a horrid feeling that your formatting mass memory has achieved same result as "hard reset" especially if you can't access Nokia Store upon device. Nokia Care facility can re-install software completely including eMMC content which truly returns device to "Out of box" state.
Have you tried "Googling" for "Microsoft Apps 2.01 (5616)"?
You will need to install Pixi enablers first, if I remember it correctly.
Happy to have helped forum with a Support Ratio = 42.5

Facing problem in Microsoft App 2.0 installation i...

HI Admin & All
i am trying to update my c7 belle mobile Microsoft App 2.0 through Nokia Suite 3.3.89. but installation doesnot complete. once installation finish 50% its hangs for few mins then says some error try to reinstall nokia ovi suite. i too tried update microsoft App through my mobile but its failed ......check attachment file for Error message what i am getting
Advance thanxs for your support

Hi Guys
This was super annoying. It seems Microsoft is the culpruit.
Go to the installed Apps screen, Hold the button over the Microsoft Apps (ver 1 I guess) and select remove. Do for the 2 Microsoft Apps installed.
I rebooted my phone, and then re-did the update with success. Ver 2 of the Apps will be installed with Office Mobile...
Seems Nokia update is as bad as WIndows Update now, One of these days we'll get the WU dreaded Error codes I'm sure ....

Office Web Apps Server 2013 - Word Web App - Problem with Tab space

Hello We have Office Web Apps Server 2013 running with SharePoint 2013. Users Editing a Word document with Office Web Apps, can't use "Tabs", any Word document with Tabs; the tabs are replaced with a single space.
Has anyone noticed this? Is this a bug?
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thomas
-Tom

Yes, currently the Word Web App does not support
Tab Keyboard shortcut for editing document content .
For more information, you can have a look at
the article:
http://office.microsoft.com/en-us/office-online-help/keyboard-shortcuts-in-word-online-HA010378332.aspx?CTT=5&origin=HA010380212
http://social.technet.microsoft.com/Forums/en-US/3f5978d3-67a1-4c8c-981f-32493d72610b/office-web-apps-server-2013-word-web-app-problem-with-tab-space?forum=sharepointgeneral

How can I get extensions to load in a Microsoft App-V environment?

I am trying to install Firefox 25.0.1 as a virtual application through Microsoft App-V. Everything works fine, until I attempt to install an extension. The extension installs, I can see it in the list of installed extensions, and I see the *.xpi file in the profile. However, the extension never loads when I restart the browser. Also, if I go to Extensions in the Add-ons Manager and click on Options, it freezes the entire browser. This behavior is consistent with any extension that I add. I have confirmed that these extensions work on an identical Windows 7 system where Firefox is installed as a standard application.
Note that App-V will allow changes to the user profile, which is why I can see the *.xpi files. App-V does not allow any modifications to the installation directory in Program Files. When an extension is added, what gets modified in the Firefox directory in Program Files? Also, if there is a file that gets modified in the installation directory, is there a way to redirect that?

As far as I know and have seen over my years of testing Firefox, installing a addon does not modify any files in the Program Files installation directory.
Everything is saved in the individual Firefox profile.
Your problem sounds pretty unusual for sure. I'd recommend reading over these 2 guides in case there may be any tips that can help you figure this out. If I come across anything more helpful, I'll post it here.
* http://stealthpuppy.com/prepare-mozilla-firefox-for-enterprise-deployment-and-virtualization/
* http://stealthpuppy.com/sequencing-mozilla-firefox-with-app-v-5-x/
How exactly are you installing the addons? Sounds like you're placing the .xpi files directly into the Firefox profile folder. But you shouldn't be doing that.
Instead try putting the .xpi files into C:\Program Files\Mozilla Firefox\browser\extensions then start Firefox once. You should get a message asking if you want to install the addons, click yes and then Firefox will create a extensions folder in the Firefox profile folder and add the .xpi files there.
Or you could manually create a extensions folder in the firefox profile and place the .xpi files in there. That should work too.

C7 Microsoft Apps Update

As I said earlier I have a problem.
I told it to Jampe - a moderator - but his solution didn't solve my issue.
The Problem is that I have two new updates for my mobile ""NOKIA C7"" . The first one is Microsoft apps & the other one is social but I can't get them every time I update ... Update fails..
>>> I tried these solutions , neither one worked :
       1- soft resetting
       2- fully charging
       3- using nokia suite
So ,    Any idea ???
Solved!
Go to Solution.

make sure you choose the access point under settings of the software update app. once done, restart your phone then try to download the updates. This worked for me, hope it helps

Microsoft Apps SW Update / Nokia700

Last week i checked if there is any sw updates and saw "Microsoft Apps". I started downloading the update, and somewhat it stopped installing and gave the message below.
"unfortunately there was a problem getting your updates. you can use your 700 as normal. please try again later to complete the update."
Now, whenever i use sw update, it looks like the phone does not check whether there are updates or not. it just shows "microsoft apps" update and it can never finish installing.
i guess my 700 downloaded the update files. but the files are corrupted, and it can never finish installation. In fact installing process does not even start (% bar does not move a bit)
things i tried,
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You can read more about Microsoft Apps from http://www.symbiantweet.com/microsoft-business-apps-now-available-for-nokia-n8-x7-e7-e6-c7-c6-01
There is one thing that you should keep in mind. It seems like there is no way to uninstall those apps (you can find people talking about this here in Nokia Support Discussions). Somebody correct me if I'm wrong.

Microsoft Apps 2.01 and Mail

I installed Microsoft apps through nokia suite, but chose to remove them as they took up too much space. This was very tricky but I eventually found a work around, however, I lost access to my e-mail client in the process. The app is there, but it can't be opened. Is there anyway I can re-download the e-mail app?

Hi jk95,
What device are you currently using? As we do not recommend removing the Microsoft Apps using "work arounds" because it may harm your device. Have you tried the following reset options?
Soft Reset:
Enter into your keypad *#7780# and when prompted, enter the default passcode 12345. If you have changed the code, it will be the code you changed it to.
A backup will not be needed as this will not delete any data.
Hard Reset:
This will erase all data on your device, so a backup is recommended before you do this.
Once backed up, enter *#7370# and when prompted, enter 12345 as the default passcode.
Let us know how you get on..
Regards,
haZey
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If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Microsoft apps is not available in nokia suite.

Hello,
I have a nokia C7. I did a soft reset by dialing *#7370#. Everything went smoothly with no problems.
Then I noticed it's missing microsoft office apps. I connected it to my PC and launched nokia suite but it didn't show up in the update section.
How can I get microsoft apps back on my phone?

Have you looked in Nokia Store? http://store.ovi.com/content/263699
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E6 battery drain after microsoft apps update

just two days ago i updated with microsoft apps in my e6 belle. Now the battery doesn't last even a day. I went to installations in settings and tried to uninstall microsoft apps, but a pop up says 'file cannot be deleted'. How do I uninstall microsoft apps from E6 belle? Seriously upset with nokia. at this rate i will start a facebook page telling people to switch to android, with nokia anyway already suffering from the osborne effect. Really upset. Just tell me how to remove this slow and useless microsoft apps from my supposedly good business phone e6? I was much happier using the faster and more user friendly quickoffice.
Problem: need to uninstall microsoft apps (word, onenote) from E6 belle.
Solved!
Go to Solution.

@deb52001
Can only suggest that you have a look at this resource:http://digipassion.com/2012/06/uninstall-microsoft-apps-from-symbian3-belle-phones.html
Since QuickOffice not currently compatible you might like to look at Picsel SmartOffice as an alternative..
Happy to have helped forum with a Support Ratio = 42.5

Nokia N8 memory and Microsoft Apps

Hi everyone,
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so this is just a little message for guys in Nokia, next time you force some update on phones (it wasn't optional for me, it came with Belle) keep in mind that the phone u manufactured has a very limited memory, or at least give people the option to delete what they dont need. I have now like 50M left on my phone memory and its performance is degrading more and more (repeated freezing especially when using nokia browser).
thnx a lot

I saw this post, and away from the fact that this is a 3rd party solution (not nokia product), you can read the bottom of the solution page:
"Despite this fact some 8-10 MB of phone memory is consumed after installation of Microsoft Apps (may be due to modification of System files). And unfortunately this space is not recovered even after completely removing the Apps by the above method. The only way to get back that space is by formatting the phone or re-installing Belle via Nokia Suite."
I applied that and deleted the MS apps and gained nothing on my phone memory... apparently the damage is beyond my ability to repair it...
Hence my message for Nokia Guys, next time you make any updates, KEEP in mind that we dont have much memory left and the performance is going down cuz of this...

Configuration Error 213:19 Adobe PhotoShop CC when sequenced using Microsoft App-V 5.0

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You will probably get better help in Photoshop General Discussion
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Microsoft Apps problem

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