Microsoft Blocking my Mail Server IP after delist

I've tried repeatedly to get my IP delisted from FOPE.
We got a new block of IP's from our ISP, and I have checked that we are not on any other blacklist. Emails send everywhere else on the internet apart from 365 users.
Emailing one of my customers is on 365, and when I email him I get:
<DB8EHSMHS003.bigfish.com #5.7.1 smtp;550 5.7.1 Service unavailable; Client host [xx.xx.100.213] blocked using Blocklist 1, mail from IP banned; To request removal from this list please forward this
message to [email protected] and include your ip address xx.xx.100.213 .>
So, I do as I am told and get this in response:
Hello ,<o:p></o:p>
Thank you for your delisting request SRX1202589617ID. Your ticket was
received on (Apr 10 2013 08:59 AM UTC) and will be responded to within 24
hours.<o:p></o:p>
Our team will investigate the IP address that you have requested to be
removed from our blocklist. If for any reason we are not able to remove your IP
address, one of our technical support representatives will respond to you with
additional information.<o:p></o:p>
Regards,
Technical Support<o:p></o:p>
24 hours later and............NOTHING!
I've submitted a second request for de-list. What's the point in saying 24 hours if you don't do it.
If someone from Microsoft is looking here, PLEASE sort this out. It's causing chaos. We are a Microsoft Gold Partner, and I expect better than this.
Alan

I have sent two similar inquires last Saturday (4 days ago) and also have not received any responses although Microsoft stated they would contact me within 24 hours.
Any tips/tricks to get a response?
DG
Here is the email from them:
Hello ,<o:p></o:p>
Thank you for your delisting request SRX1214321214ID. Your ticket was received on (Aug 17 2013 01:54 PM UTC) and will be responded to within 24 hours.<o:p></o:p>
Our team will investigate the IP address that you have requested to be removed from our blocklist. If for any reason we are not able to remove your IP address, one of our technical support representatives will respond to you with additional information.<o:p></o:p>
Regards,
Technical Support<o:p></o:p>

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