Microsoft dual SIM phone network issues

Hi - I recently bought Microsoft 535 dual SIM. I have two SIM's in the phone. Till now I have been unsuccessful in getting both SIM's work together. If one SIM has network the other SIM wouldn't. The way I get a particular SIM to get network connection is
by selecting it as the SIM for data connection in mobile+SIM settings. While the other SIM shows "active" it says no network available. The moment I switch the selection in "SIM for data connection" to the 2nd SIM it gains network connection
and the 1st one goes to "no network found" status!!!
Appreciate any help on this. thanks for your time and attention.
Prasad

After writing the post above I did another experiment with the phone. 
Took it apart to see if I can notice something obvious on the PCB - noting there - all is firmly attached and well soldered.  Used a magnifying glass with high magnification to verify that there are no cracks in the solder where RJ-45 jack attaches
the to the PCB.  Put it back together - plugged in the network cable.  Phone boots, asks me to sign in - as I start the process and begin handling the phone I get disconnected from the network.
The error message that the phone shows:
"The Network cable was not detected. Please check that your cable is connected to the network port and that you have a network connection."
In this state the lights on the network port are off - they are not blinking.  So the PoE is delivered but the interface is down.  Looking at the port status on the switch shows that  PoE is "delivering" but the link status is "down". 
All you have to do is firmly press the network cable back into the phone and it starts working.  Go figure what's at play.

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