Microsoft excel error while exporting a FRS report from Planning to excel

Question

I have multiple screen shots of the issue.
are getting issues when within citrix trying to run an FRS report from workspace into excel.
first they get a windows login window looking for credentials of a User name and a Password.
the first error:
"Could not open 'http:SERVERNAME:19000/hr/hrget/modules/com/hyperion/reporting/web/office/HROfficeReport.jsp/FOLDERNAMEandFILENAME.xls?format=excel.20028viewAs=excel&instanceId=11165278&previewDone=true'.
second error:
Microsoft Excel cannot access the file 'http:SERVERNAME:19000/hr/hrget/modules/com/hyperion/reporting/web/office/HROfficeReport.jsp/FOLDERNAMEandFILENAME.xls?format=excel.20028viewAs=excel&instanceId=11165278&previewDone=true'. There are several possible reasons:
The file name or path does not exist.
The file is being used by another person
The workbook you are trying to save has the same name as a currently open workbook.
Third error:
The file you are trying to open, 'FILENAME.xls', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file do you want to open the file now?
yes , no, or help
I am trying to figure out if its a CITRIX issue? An EPM issue? or what
We have Office 2010 32 bit with smart view and excel add-in.
Does anybody know why this may occur? I have screen shots I just don't know how to post them.

Answer 1

When you export a FR report to excel, yes, you will get a prompt for credentials, but as said in 11.1.2 HFR guide, you have to ignore that by clicking "Cancel" and then you will get a second warning pop-up saying "The file you are trying to open, 'FILENAME.xls', is in a different format ........"... Click on "Yes"... you should be able to see the report in excel....
Both these are known issues in HFR export to excel and you can find them in oracle features guide. And they are not related to Citrix.
As in Oracle HFR user guide "When exporting a Financial Reporting document to a Microsoft Office format (Excel, Word or PowerPoint), when using Microsoft Office 2007, you may receive the following warning: "The file your are trying to open <filename>, is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?". This warning notifies users that, although the file has an Office extension ( ".xls", ".doc" or ".ppt"), the content of the file is different from the expected (native) Office format. Although Financial Reporting reports are generated in an MHTML format during export, this is not a security concern. Microsoft Office is just warning a user of a file format that is different than expected. Upon selecting “Yes” in the warning, the file will successfully open in Microsoft Office."
Thanks,
Siva