Microsoft Excel slowing down and other problems when SAP BPC EPM Add-in is installed

Hello,
Our client is having some problems with Microsoft Excel (MS Office 2013) since the SAP BPC EPM Add-in was installed in their computers.
They are suffering from Microsoft Excel slowing down, even when not connected to SAP BPC (10.0 NW version).
For example, when opening two or more excel archives, not connected to SAP BPC, Microsoft Excel crashes and is restarted with errors.
Have you experienced something similar in other installations?
Thank you very much, and kind regards,

In relation to the previous post , we have to emphasize that we have installed in ours PC's:
MS Office 2010 14.0.7116.5000 32 bit,
EPM add-on version 10.0 SP20 (10.0.0.8993).
and our customer have installed in theirs PC's:
MS Office 2013 15.0.4675.1001 32-bit.
EPM add-on version 10.0 SP19 patch 1 .NET 3.5 compilation 936.
Thank you very much

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Symptom 1)
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Below is the result:
Hardware Information:
          MacBook Pro (15-inch, Mid 2009)
          MacBook Pro - model: MacBookPro5,3
          1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
          4 GB RAM
Video Information:
          NVIDIA GeForce 9400M - VRAM: 256 MB
          NVIDIA GeForce 9600M GT - VRAM: 512 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0
          AirPlay: Version: 1.9
          AppleAVBAudio: Version: 2.0.0
          iSightAudio: Version: 7.7.3
Startup Items:
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System Software:
          OS X 10.9 (13A603) - Uptime: 3 days 22:8:6
Disk Information:
          ST9500420ASG disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 499.25 GB (220.49 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          HL-DT-ST DVDRW GS23N
USB Information:
          Apple Inc. Built-in iSight
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.64)
          com.livedrive.filesystems.livedrivefs          (2.1.14)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.adobe.versioncueCS4.plist
          [loaded] com.creativebe.MainMenuHelper.plist
          [loaded] com.macpaw.CleanMyMac2.Agent.plist
          [loaded] com.magican.castle.plist
          [loaded] com.microsoft.office.licensing.helper.plist
          [loaded] com.rim.BBDaemon.plist
          [failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist
Launch Agents:
          [loaded] com.adobe.CS4ServiceManager.plist
          [loaded] com.hp.messagecenter.launcher.plist
          [loaded] com.hp.productresearch.plist
          [loaded] com.rim.BBLaunchAgent.plist
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist
          [failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
          [failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
          [failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
          [failed] com.UninstallerTool.plist
          [failed] com.VolumeWatcherTool.plist
          [failed] com.zeobit.MacKeeper.Helper.plist
User Login Items:
          BlackBerry Device Manager
          HP Scheduler
3rd Party Preference Panes:
          Adobe Version Cue CS4
          DC30 Xact Driver Panel
          Flash Player
          Flip4Mac WMV
          Perian
Internet Plug-ins:
          AdobePDFViewer.plugin
          AdobePDFViewerNPAPI.plugin
          Default Browser.plugin
          Flash Player.plugin
          FlashPlayer-10.6.plugin
          Flip4Mac WMV Plugin.plugin
          iPhotoPhotocast.plugin
          JavaAppletPlugin.plugin
          OfficeLiveBrowserPlugin.plugin
          QuickTime Plugin.plugin
          SharePointBrowserPlugin.plugin
          Silverlight.plugin
User Internet Plug-ins:
          OctoshapeWeb.plugin
Bad Fonts:
          None
Time Machine:
          Mobile backups: OFF
          Auto backup: NO
          Volumes being backed up:
                    Macintosh HD: Disk size: 499.25 GB Disk used: 278.75 GB
          Destinations:
                    TOSHIBA EXT [Local] (Last used)
                    Total size: 2 TB
                    Total number of backups: 5
                    Oldest backup: 2013-10-24 23:21:31 +0000
                    Last backup: 2013-10-25 02:59:08 +0000
                    Size of backup disk: Excellent
                              Backup size 2 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               1%          Microsoft PowerPoint
               0%          BBLaunchAgent
               0%          fontd
               0%          aosnotifyd
Top Processes by Memory:
          168 MB             Microsoft PowerPoint
          123 MB             Safari
          86 MB              Mail
          74 MB              WindowServer
          45 MB              com.apple.WebKit.Networking
          45 MB              com.apple.WebKit.WebContent
          41 MB              Finder
          41 MB              PluginProcess
          41 MB              mds_stores
          33 MB              Notes
Virtual Memory Statistics:
          72 MB              Free RAM
          1.27 GB            Active RAM
          1.24 GB            Inactive RAM
          667 MB             Wired RAM
          2.58 GB            Page-ins
          111 MB             Page-outs

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Triple-click the line of text below to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open. Post the contents of that window, if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; } | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}' | open -f -a TextEdit
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

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