Microsoft Exchange email stopped working "Cannot Get Mail" message

About 4 days ago my work email stopped working altogether. Every time i open the application, a message 'Cannot Get Mail - The connection to the server failed.' appears. This happened about a day after i installed 2.2 firmware.
I spoke with my IT department and they haven't made any changes on the server.
I deleted all mail accounts on my phone but to no avail. I did a complete restore of the phone and it still doesn't work.
I had my phone replaced yesterday for a different issue, it came with 2.1 software and i still was not able to connect to the server.
One more thing, when i initially set up the account, i get an error message 'Unable to Verify Certificate'.
The email was working fine for about three months before that.
Any help would be very much appreciated since it's my work phone and i rely on having access to my email everywhere i go.
Thanks,
Message was edited by: imbGraff

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.
Rebuild mailbox
https://discussions.apple.com/message/20180176#20180176

Similar Messages

  • Microsoft exchange just stopped working.

    Microsoft exchange just stopped working, getting error message "cannot get mail, the connection to the server failed" no settings have been changed on my iPad.

    Handed it over to my LAN administrator and they managed to sort it out. Basically deleted everything and switched it off then re loaded mail account.  Now it works.

  • I changed my gmail password after suspicious activity was detected.  It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message).  I've tried changing my phone settings to the new password, but no good.

    I changed my gmail password after suspicious activity was detected.  It works fine on my computer but my iphone 5 doesn't recognize my new password ("cannot get mail" message).  I've tried changing my phone settings to the new password, but no good.

    Hello there dinadinadina,
    It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
    Get help with Mail on iPhone, iPad, and iPod touch
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Tap the affected email account.
    Tap Delete Account.
    Add your account again.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  How do I correct this?

    When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  Can anyone help me correct this?
    Thank you Bobbie

    When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  Can anyone help me correct this?
    Thank you Bobbie

  • Suddenly I consistently receive 3 or more "Cannot Get Mail" messages but all messages are received

    I have over a dozen email accounts on my iPhone, a mix of godaddy, gmail... imap and pop. All of them were working fine, and then last week I started getting "Cannot Get Mail" messages, 2 or 3 back-to-back, every time mail is retrieved.
    The thing is, I am receiving all messages from all mail accounts, despite these messages. So I have no way of knowing which service they are a result of. I have gone into settings to each account and resaved it, to see if the validation would fail on any, but all are fine.

    Have checked them online

  • Cannot get mail message, then later I get mail

    Cannot get mail message for all accounts, then later without doing anything I get my mail a couple of hours late. Have screen shot but can't seem to insert it here.

    Hello there dinadinadina,
    It sounds like you have modified the password settings for your Gmail account after changing the password. Thats where I would have started too. Next I would restart the device and test it one more time, and then remove and add the account again in Settings:
    Get help with Mail on iPhone, iPad, and iPod touch
    Restart your iOS device.
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Tap the affected email account.
    Tap Delete Account.
    Add your account again.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • ICloud has stopped working continuously get the message windows 8.1 operating system

    iCloud has stopped working continuously get the message windows 8.1 operating system

    Hi Fe-Can,
    If you are having difficulties with iCloud you may want to use the steps in this article to troubleshoot -
    iCloud: Account troubleshooting
    http://support.apple.com/kb/TS3988
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • HT2480 Ipad mini - exchange email stopped working randomly  Error: "Cannot get mail. The connection to the server failed."

    I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
    I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • 2nd email account error - cannot get mail

    I have both email accounts set up the same however when trying to access the inbox of the second account an error message comes up
    Cannot Get Mail
    The connection to the server
    "mail.ljtyres.com" failed.
    What should I do please help?

    You can try deleting and recreating the offending email account on the ipad.
    But first, have you tried a restart? Hold down the sleep and home buttons until the apple logo appears on the ipad screen.

  • "Cannot Get Mail" message

    I am using an iPhone5 and keep getting a message that says cannot get mail as username or password are incorrect.  They're not!have tried deleting and reinstalling but this doesn't work either. Have also reset phone no luck!I am receiving my Sky emails on both my iPad and MacBook so can't understand why phone won't work?Any help would be appreciated...thank you!

    Having the same issue as well.  Says my password is incorrect.  Have tried accessing the sky email via their website, but it won't let me progress past the confirmation of details screen, where I have to agree to the terms and conditions..  Just returns to the sky help page.  this is becoming a serious issue as I cannot access any of my emails . Have also deleted the account on iPad and tried with a yahoo account, but still no joy.   Anyone found a fix for this yet?

  • Exchange email stopped working on iphone 4s and iPad3

    Exchange email just stopped working on both iPad3 and iPhone 4s for no apparent reason. My PC is windows7 and using office 365 and receiving email OK. Suddenly both my Apple devices are saying "user name or password for Exchange is incorrect". Any ideas?? I am still on iOS5.1.1 and not 6. Appreciate your help in advance.

    mdwnz -
    It sounds like you have either a locked out account or your password expired. Please reset your password then go into Settings > Mail, Contacts, Calendar > Click on the account with the issue and re-enter your new password.
    This should resolve your issues.

  • Microsoft excel 2013 stops working and getting very slow when I work in one file

    I am using windows 8.1 pro in my office and I have excel 2013,
    When I'm working on excel generally there is no problem, but I have an excel file which I work on in it's too slow and stops working, I have also tried to open the same file in another computer which is having the same problem.
    while I was using Office 2010 it was working very fine, I can also share my file with you if you want in order to be checked and resolved.
    I appreciate if you help me,

    Hi,
    You can share the file with us by sending it to GBSD TN Office Information Collection [email protected] Be sure that you have the private information hidden.
    Meanwhile, since it works fine in Office 2010, we can try to open the file in Excel 2010, then go to File > Options > Formulas, check if you have enabled iterative calculation. If so, uncheck the check box and switch the workbook calculation to Manually.
    Then, save the changes and then open the modified excel using Excel 2013 to see the result.
    Please let me know the result.
    Regards,
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • "canon mp navigator ex has stopped working" cannot get this to work - fresh install on windows 8.1

    Trying to get LiDE 110 scanner working on my laptop. I keep getting this message once scan is complete "canon mp navigator ex has stopped working" and then a corrupted pdf is saved - fresh install on windows 8.1 I have used most up to date drivers and software and tried these two "fixes" from an internet search on this topic (it seems to be a common problem that hasn't been addressed by Canon) - I'm on the verge of returning the scanner!! 1) Delete this file: C:\Users\<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN.      RESULT - "My Web Sites on MSN" does not exist in that folder on my computer. 2)Remove "sdc330Twain.ds" from windows Twain-32 folder      RESULT - didn't have any effect Thank you, in anticipation!

    Currently running the scanner on "Advanced scan to pdf" but would like to have access to the canon software with more options 

  • Email on iphone2 Cannot get mail  the connection to the server failed

    I cannot get my email from my iphone2
    error message The connection to the server mail.charter.net failed

    I cannot get my email from my iphone2
    error message The connection to the server mail.charter.net failed

  • Cannot get mail message only with hotmail

    every time I try to read my hotmail i receive this message, everything was working perfectly until a month ago and then I stop receiving push notifications, and isn't syncing with hotmail server
    anyone knows any solution to this problem. I even restore my iPhone 4 but it still not working only works with my gmail account

    Unless you are accessing your Hotmail account as an Exchange account with the iPhone's Mail app, you've never had Push notifications with your Hotmail account nor synced the account with the Hotmail server. Push access for received messages and syncing server stored mailboxes with the server is supported when accessing the account as an Exchange account only.
    Email account settings are included with your iPhone's backup. If there is a problem with the account settings on your iPhone and/or with your iPhone's backup in regards to this particular data, restoring your iPhone with iTunes from your iPhone's backup will also restore the problem putting you right back where you started.
    Have you tried deleting and manually recreating the account on your iPhone?

Maybe you are looking for