Microsoft Exchange Information Store Service Utilizing High Memory

Hi All,
i have 2 Mailbox role server in DAG, the DB mounter server always utilizing high memory up to 98% by store.exe services. currently i am running with 24GB Physical Memory.
when ever it goes to high memory i need to restart the store.exe services then, it will come back to normal 50% later slowly it will move to 86% like that. anyway where we can restrict or manage store.exe to utilize available memory.
i am running with exchange 2010 SP1.
srini

Hi Andy,
yes, its working as per normal, but i wanted to understand why all of sudden its utilizing all RAM and there is not available memory to perform anything else. due to this its always trigger alert notification based on my monitoring.
Thanks.
srini
What is the server not able to do? What is affected?
You can limit mem usage, but generally its not generally needed or recommended.
However, if you have technical requirement to do that, you can:
https://social.technet.microsoft.com/Forums/exchange/en-US/b7b2f9d9-4370-4984-8713-dc1d52a68105/how-to-reduce-memory-utilization-of-exchange-server-2010?forum=exchangesvradminlegacy
http://www.bursky.net/index.php/2012/05/limit-exchange-2010-memory-use/
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

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Cmdlet failed. Cmdlet Mount-Database, parameters {Identity=dellstslab}.
details
System
Provider
Name]
MSExchange
CmdletLogs
EventID
6
Qualifiers]
49152
Level
2
Task
1
Keywords
0x80000000000000
TimeCreated
SystemTime]
2014-02-18T16:43:34.000000000Z
EventRecordID
107
Channel
MSExchange
Management
Computer
Exchange2010.dellstslab.com
Security
EventData
Mount-Database
{Identity=dellstslab}
dellstslab.com/Users/Administrator
S-1-5-21-2431095704-2869583948-1116897492-500
S-1-5-21-2431095704-2869583948-1116897492-500
ServerRemoteHost-EMC
1412
14
00:00:01.1388073
View Entire Forest:
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MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 [Database:
dellstslab, Server: EXCHANGE2010.dellstslab.com]. --->
Microsoft.Exchange.Cluster.Replay.AmDbActionWrapperTransientException: An Active
Manager operation failed with a transient error. Please retry the operation.
Error: Database action failed with transient error. Error: A transient error
occurred during a database operation. Error: MapiExceptionNetworkError: Unable
to make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Exchange.Data.Storage.AmServerTransientException: An Active Manager
operation failed with a transient error. Please retry the operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to
make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 at
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult,
SafeExInterfaceHandle iUnknown, Exception innerException) at
Microsoft.Mapi.ExRpcAdmin.Create(String server, String user, String domain,
String password) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.Mount(Guid mdbGuid,
MountFlags flags) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.<>c__DisplayClassb.<MountDatabaseDirect>b__2()
at
Microsoft.Exchange.Cluster.Replay.FailoverPerformanceTrackerBase`1.RunTimedOperation(TOpCode
opCode, Action operation) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabaseDirect(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags, AmDbActionCode
actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass19.<MountDatabaseDirect>b__18()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of inner exception stack
trace (Microsoft.Mapi.MapiExceptionNetworkError) --- --- End of stack trace on
server (Exchange2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunRpcOperationWithAuth(AmRpcOperationHint
rpcOperationHint, String serverName, String databaseName, NetworkCredential
networkCredential, Nullable`1 timeoutMs, InternalRpcOperation rpcOperation) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.MountDatabaseDirectEx(String
serverToRpc, Guid dbGuid, AmMountArg mountArg) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbAction.MountDatabaseDirect(AmServerName
serverName, AmServerName lastMountedServerName, Guid dbGuid, MountFlags
storeFlags, AmMountFlags amFlags, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbStandaloneAction.<>c__DisplayClass2.<MountInternal>b__0(Object
, EventArgs ) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmHelper.HandleKnownExceptions(EventHandler
ev) --- End of inner exception stack trace
(Microsoft.Exchange.Data.Storage.AmServerTransientException) --- at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbOperation.Wait(TimeSpan
timeout) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabase(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags,
DatabaseMountDialOverride mountDialOverride, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass4.<MountDatabase>b__3()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of stack trace on server
(EXCHANGE2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunDatabaseRpcWithReferral(AmRpcOperationHint
rpcOperationHint, Database database, String targetServer, InternalRpcOperation
rpcOperation) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.RequestMount(MountFlags
storeMountFlags) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.InternalProcessRecord()
--- End of inner exception stack trace ---
7
Microsoft.Exchange.Cluster.Replay.AmDbActionWrapperTransientException:
An Active Manager operation failed with a transient error. Please retry the
operation. Error: Database action failed with transient error. Error: A
transient error occurred during a database operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Exchange.Data.Storage.AmServerTransientException: An Active Manager
operation failed with a transient error. Please retry the operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to
make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 at
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult,
SafeExInterfaceHandle iUnknown, Exception innerException) at
Microsoft.Mapi.ExRpcAdmin.Create(String server, String user, String domain,
String password) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.Mount(Guid mdbGuid,
MountFlags flags) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.<>c__DisplayClassb.<MountDatabaseDirect>b__2()
at
Microsoft.Exchange.Cluster.Replay.FailoverPerformanceTrackerBase`1.RunTimedOperation(TOpCode
opCode, Action operation) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabaseDirect(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags, AmDbActionCode
actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass19.<MountDatabaseDirect>b__18()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of inner exception stack
trace (Microsoft.Mapi.MapiExceptionNetworkError) --- --- End of stack trace on
server (Exchange2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunRpcOperationWithAuth(AmRpcOperationHint
rpcOperationHint, String serverName, String databaseName, NetworkCredential
networkCredential, Nullable`1 timeoutMs, InternalRpcOperation rpcOperation) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.MountDatabaseDirectEx(String
serverToRpc, Guid dbGuid, AmMountArg mountArg) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbAction.MountDatabaseDirect(AmServerName
serverName, AmServerName lastMountedServerName, Guid dbGuid, MountFlags
storeFlags, AmMountFlags amFlags, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbStandaloneAction.<>c__DisplayClass2.<MountInternal>b__0(Object
, EventArgs ) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmHelper.HandleKnownExceptions(EventHandler
ev) --- End of inner exception stack trace
(Microsoft.Exchange.Data.Storage.AmServerTransientException) --- at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbOperation.Wait(TimeSpan
timeout) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabase(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags,
DatabaseMountDialOverride mountDialOverride, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass4.<MountDatabase>b__3()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of stack trace on server
(EXCHANGE2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunDatabaseRpcWithReferral(AmRpcOperationHint
rpcOperationHint, Database database, String targetServer, InternalRpcOperation
rpcOperation) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.RequestMount(MountFlags
storeMountFlags) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.InternalProcessRecord()
The system attendant service does not start either. Any ideas?

Exchange Server 2013- Information Store Service not starting

Hi Everyone,
We are having an issue with one of our Exchange Servers that is running Exchange Mailbox server role.
Server : Exchange 2013 CU3 , Windows Server 2012 R2
We noticed on Friday that its "Information Store Service" has stopped working and we try to manually run it (Services->Microsoft
Exchange Information Store Service -> Start)
Service didn't start and gave : Error 0x80004005 Unspecified Error
Trying to start the service using the command line using: net start MSexchangeIS gave us a different error:
System Error 16389 has Occurred
The system can not find message text for message number 0x4005 in the message file for BASE
Event viewer has (Event ID : 7031):
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Since we have got this error we have tried some fixes such as Checking Time synchronisation and IPv6 issues. But nothing
seems to have caused this. We have rebuild the windows server from scratch and used the recover server switch to rebuild the Exchange server. Still the same issue.
Any help would be greatly appreciated.

Hi Tiraj,
Any update? Does the issue still occur after install Exchange server on Windows Server 2012?
I wonder if the issue occurs suddenly or did you configured something on database.
In addition, overload on server could also cause the issue.
Regards,
Rebecca Tu
TechNet Community Support

Exchange 2010 Information Store Service not Starting ERROR 1003

Error message when I try to manually start the service myself :
Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service specific error code -1003.
Please help me resolve this issue, I have been working on it for two solid days with no progress.
The Event Log Report : The Microsoft Exchange Information Store service terminated with service-specific error %%-1003.
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7024
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2013-12-10T09:43:09.741080700Z
EventRecordID
680929
Correlation
Execution
[ ProcessID]
548
[ ThreadID]
10672
Channel
System
Computer
SBS2011.******.local
Security
EventData
param1
Microsoft Exchange Information Store
param2
%%-1003
Error 0xfffffc15 starting the Microsoft Exchange Information Store.
Failed to set Default Jet params.

The server seemed to have restarted on the weekend and the monday I was alerted of the problem.
Yes I did have a anti-virus program running on the server and I have removed the AV Kaspersky Endpoint 8 and the Security Centre but I cannot remove the Mail Server but I think I have turned it off.
EDIT:
Sorry and yes all the other services seem to start fine.
Originally discovered the issue when users could not open Outlook then I discovered the Database was un-mounted and the service was not starting.
only other event I can find :
The Microsoft Exchange Information Store service terminated with service-specific error %%-1003.
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7024
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2013-12-10T10:45:38.168386900Z
EventRecordID
682044
Correlation
Execution
[ ProcessID]
548
[ ThreadID]
12532
Channel
System
Computer
SBS2011.xxxxx.local
Security
EventData
param1
Microsoft Exchange Information Store
param2
%%-1003

Information Store service terminated unexpectedly, event id 7031

We have Exchange 2010 (coexistence with 2003) running SP3 and a DAG with two members. It now happens occasionally that suddenly all mailstores are running on mailbox server. I had them balanced (manually) on one, so I examined the event viewer. There I saw
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
EVENT ID 7031
A few seconds later it is started again. But since several mailstores are running on it, it takes some time before all stores are mounted again and so users complain that Outlook disconnects. The time it is down, is too short for the DAG to switch over to
the replica, so we have a real downtime here.
Is this a known issue and what can we do for this? I really need to fix this ASAP as you can understand, since we have like 1500 users already now on this environment. I saw this fix:
http://support.microsoft.com/default.aspx?kbid=2803727
In there also two issues with information store being stopped are reported here.
Thanks for all your help!

Thanks Gulab,
No, no major change. We are only moving mailboxes now from the old 2003 to the new 2010 server. I have seen that this happened for a long time already, but probably never during working hours. There is no actual trend. Today it happened once. Yesterday it
happened like 5 times. other days, just once a day, a few times never.
We are running TM Scanmail.
Here the full details
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7031
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2014-01-14T09:16:32.732892000Z
EventRecordID
90280
Correlation
Execution
[ ProcessID]
672
[ ThreadID]
6532
Channel
System
Computer
xxx162.eu.ykgw.net
Security
EventData
param1
Microsoft Exchange Information Store
param2
1
param3
5000
param4
1
param5
Restart the service
4D005300450078006300680061006E0067006500490053000000

MS Exchange Information Store cannot start

Hi all,
Exchange Server 2010 information store cannot start, other exchange server services are running.
it gives;
The Microsoft Exchange Information Store service failed to start due to the following error: The system cannot find the file specified.
There is no antivirus on the server.
thanks for your helps.
Mumin CICEK

What happened right before the failure to mount, i.e. was it working prior and if so did you have a power outage, software or firmware update etc
What have you done so far
Check your application event logs on the server and see it they offer any additional insight. HINT; Filter the application log to only show warnings and errors, then retry the action and see what messages are created
Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 -->
2007 --> 2010 --> 2013 with Lucid8's
DigiScope

Exchange 2013 Information Store Service not starting

This is the event viewer error: Event 4027 Msexchange AdAccess.
This is the description in spanish of the event:
Proceso w3wp.exe (PID= 2788). Error en la solicitud WCF (Get Servers for xxxxx) al servicio de topología de Active Directory de Microsoft Exchange en el servidor (TopologyClientTcpEndpoint (localhost))

Hello. We rebooted our Exchange 2013 Server and now Information Store Service is not starting among other main services.
When I try to start manually the service it turns an error 2414. I found out in some pages that enabling IPv6 should make it work but in my case it doesn't.
Any idea?
This topic first appeared in the Spiceworks Community

Microsoft Exchange Mailbox Replication service was unable to process jobs in a mailbox database 1006.

HI all,
I ran into a problem with one of the servers in my DAG. Due to a backup failure, the log partition filled up and the Exchange database went offline on this particular server. The DAG continued to function on the other server. So this particular
DB01 had only some test accounts in it so I removed the database copy. Unfortunately the removal must not have completed correctly.
After recovering the needed space in the partition, I tried to recopy the database and it failed. So I deleted the entire database from the active server and it successfully removed it from the active server. Now on both the servers the database
is not showing, however I'm receiving the error below which indicates to me that the service still thinks the database exists. I am also getting event 4113 Database redundancy health check failed for the database copy as it shows there is only one copy
of the database (failed redundancy) but there should be zero copies.
This database no longer exists in AD as I have verified this with ADSI so it must have something on the exchange server that is still telling the service the database exists.
Can you point me to the location to clean this up?
Log Name:      Application
Source:        MSExchange Mailbox Replication
Date:          02/25/2011 2:00:07 PM
Event ID:      1006
Task Category: Service
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      email1.domain.com
Description:
The Microsoft Exchange Mailbox Replication service was unable to process jobs in a mailbox database.
Database: DB01
Error: MapiExceptionUnknownUser: Unable to open message store. (hr=0x80004005, ec=1003)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=243]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=200][latency=0]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropLogon [254]
    Lid: 17082   ROP Error: 0x3EB
    Lid: 26937
    Lid: 21921   StoreEc: 0x3EB
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropLogon [254]
    Lid: 22086
    Lid: 27206
    Lid: 17990
    Lid: 16966   StoreEc: 0x8004010F
    Lid: 31433   StoreEc: 0x8004010F
    Lid: 8620    StoreEc: 0x3EB
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849
    Lid: 21817   ROP Failure: 0x3EB
    Lid: 26297
    Lid: 16585   StoreEc: 0x3EB
    Lid: 32441
    Lid: 1706    StoreEc: 0x3EB
    Lid: 24761
    Lid: 20665   StoreEc: 0x3EB
    Lid: 25785
    Lid: 29881   StoreEc: 0x3EB
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSExchange Mailbox Replication" />
    <EventID Qualifiers="32772">1006</EventID>
    <Level>3</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-25T22:00:07.000000000Z" />
    <EventRecordID>181576</EventRecordID>
    <Channel>Application</Channel>
    <Computer>email1.domain.com</Computer>
    <Security />
</System>
<EventData>
    <Data>DB01</Data>
    <Data>MapiExceptionUnknownUser: Unable to open message store. (hr=0x80004005, ec=1003)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=243]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=200][latency=0]
    Lid: 23226   --- ROP Parse Start ---
    Lid: 27962   ROP: ropLogon [254]
    Lid: 17082   ROP Error: 0x3EB
    Lid: 26937
    Lid: 21921   StoreEc: 0x3EB
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropLogon [254]
    Lid: 22086
    Lid: 27206
    Lid: 17990
    Lid: 16966   StoreEc: 0x8004010F
    Lid: 31433   StoreEc: 0x8004010F
    Lid: 8620    StoreEc: 0x3EB
    Lid: 1750    ---- Remote Context End ----
    Lid: 26849
    Lid: 21817   ROP Failure: 0x3EB
    Lid: 26297
    Lid: 16585   StoreEc: 0x3EB
    Lid: 32441
    Lid: 1706    StoreEc: 0x3EB
    Lid: 24761
    Lid: 20665   StoreEc: 0x3EB
    Lid: 25785
    Lid: 29881   StoreEc: 0x3EB     </Data>
</EventData>
</Event>

Hi
This error occurs because the MailboxReplicationService (MRS) currently caches Mailbox Database information past the lifetime of some databases.
Restarting the service will clear the cache.
Maybe it is the simplest way to solve it.
If it doesn’t work, you can try cmd to check it.
Get-MailboxDatabase : Can you find the database which you delete?
Remove-MailboxDatabase -Identity "MyDatabase": You can try to delete database if you can see the database.

The Microsoft Exchange Mailbox Replication service was unable to process a request due to an unexpected error. : Error: An Active Directory Constraint Violation error occurred

Hello,
We have a multi domain parent child AD domain infrastructure and now we upgraded our exchange from Exchange 2007 to Exchange 2013. Since last few days, we see the below error on the mailbox server event viewer.
EVENT ID : 1121
The Microsoft Exchange Mailbox Replication service was unable to process a request due to an unexpected error.
Request GUID: '93a7d1ca-68a1-4cd9-9edb-a4ce2f7bb4cd'
Database GUID: '83d028ec-439d-4904-a0e4-1d3bc0f58809'
Error: An Active Directory Constraint Violation error occurred on <domain controller FQDN>. Additional information: The name reference is invalid.
This may be caused by replication latency between Active Directory domain controllers.
Active directory response: 000020B5: AtrErr: DSID-0315286E, #1:
Our Exchange setup is in parent domain, but we keep on getting this error for various domain controllers in each child domain in the same site. We then configured one of the parent domain domain controller on Exchange. Still we are getting this error for
the configured parent domain DC.
Verified the AD replication and there is no latency or pending stuffs.
Any support to resolve this issue will be highly appreciated. Thank you in advance.
Regards,
Jnana R Dash

Hi,
In addition to Ed's suggestion, I would like to clarify the following things for troubleshooting:
1. Please restart IIS at first.
2. If the issue persists, please ping your DC on your Exchange server to check if Exchange can communicate with DC.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

Had to restart information store service. Caused by throttling?? Event ID 1010 from ManagedAvailability, any where else to look for error logs?

For some reason we had to restart the information store service. So far I came up with these logs from the
ManagedAvailability event logs. If there some where else to check for additional information? It looks like the throttling allowed a failover?!
DatabaseFailover-00cb58bd-0115-4478-b4aa-fe60dce2757a-DatabasePercentRPCRequestsDatabaseFailover: Throttling allowed the operation to execute
Starting recovery action (Action=DatabaseFailover, Resource=00cb58bd-0115-4478-b4aa-fe60dce2757a, Requester=DatabasePercentRPCRequestsDatabaseFailover, ThrottlingMode=None)
Recovery action failed. (Action=DatabaseFailover, Resource=00cb58bd-0115-4478-b4aa-fe60dce2757a, Requester=DatabasePercentRPCRequestsDatabaseFailover, Error=Microsoft.Exchange.Cluster.Replay.AmDbMoveOperationNotSupportedStandaloneException: An Active Manager
operation failed. Error: The database action failed. Error: This operation is not supported on standalone mailbox servers.
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbOperation.Wait(TimeSpan timeout)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MoveDatabase(Guid mdbGuid, MountFlags mountFlags, UnmountFlags dismountFlags, DatabaseMountDialOverride mountDialOverride, AmServerName fromServer, AmServerName targetServer,
Boolean tryOtherHealthyServers, AmBcsSkipFlags skipValidationChecks, AmDbActionCode actionCode, String moveComment, AmDatabaseMoveResult& databaseMoveResult)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClassc.<MoveDatabaseEx>b__b()
   at Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String databaseName, RpcServerOperation rpcOperation)
   --- End of stack trace on server (XMNWDEX001.Xamin.com) ---
   at Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String databaseName, String serverName, RpcErrorExceptionInfo errorInfo)
   at Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunDatabaseRpcWithReferral(AmRpcOperationHint rpcOperationHint, IADDatabase database, String targetServer, InternalRpcOperation rpcOperation)
   at Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.MoveDatabaseEx(IADDatabase database, Int32 flags, Int32 dismountFlags, Int32 mountDialOverride, String fromServer, String targetServer, Boolean tryOtherHealthyServers, Int32
skipValidationChecks, AmDbActionCode actionCode, String moveComment, String& lastServerContacted, AmDatabaseMoveResult& moveResult)
   at Microsoft.Exchange.HA.ManagedAvailability.ManagedAvailabilityHelper.PerformDatabaseFailover(String componentName, String comment, Database database)
   at Microsoft.Exchange.Monitoring.ActiveMonitoring.Responders.DatabaseFailoverResponder.InitiateDatabaseFailover(String databaseGuidString)
   at Microsoft.Exchange.Monitoring.ActiveMonitoring.Common.ThrottledRecoveryAction.Execute(Boolean throwOnException, TimeSpan timeout, Action`1 action)
   at Microsoft.Office.Datacenter.ActiveMonitoring.ResponderWorkItem.InvokeResponder(CancellationToken cancellationToken)
   at Microsoft.Office.Datacenter.ActiveMonitoring.ResponderWorkItem.CheckCorrelationAndInvokeResponder(MonitorResult lastMonitorResult, CancellationToken cancellationToken)
   at Microsoft.Office.Datacenter.ActiveMonitoring.ResponderWorkItem.<>c__DisplayClassb.<>c__DisplayClassf.<DoManagedAvailabilityWork>b__9(ResponderResult lastResponderResult)

Hi,
Based on this event log, I find the error “Error=Microsoft.Exchange.Cluster.Replay.AmDbMoveOperationNotSupportedStandaloneException” and error “Error: This operation is not supported on standalone mailbox servers.”
This error seems that there is unsupported configuration in your Exchange deployment.
I will be very glad to help if you explain your Exchange server deployment for more details.
Thanks.

Microsoft Exchange Information Store Service Utilizing High Memory

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