Microsoft Exchange Server Active Sync issue

Question

When I purchased my Droid Incredible I set up my account for my work email.  My job uses Microsoft exchange server so I had no issues getting setup and started. 
A week later my email stopped syncing.  I deleted the account and set it up again.  That temporarily fixes the problem.  Another week passes and I have the same problem.  I reset my phone and set up the my email account again.  No issues until one week later when it does it again. 
Unless I can find a solution to this problem I think this phone will have to be returned.  Don't get me wrong, this phone is great but email is the reason I purchased this phone.  There are 52 weeks in a year.  I can't see myself resting my email account every week. 
Any help would be appreciated!
Thx
TainoE 

Answer 1

I had the same problem when I first purchased the phone back in May. I had about 60,000.00 emails from the past 5 years in my main server at work  that I had not deleted. My IT guy told me that I had to delete my old emails and that the INC works from the main server and I had way over the amount that I should have. I work for a very busy RE firm in NYC and we get about 150 emails a day, which ads up fast. Once I dld as he suggested the phone has not had one problem w/ outlook or syncing again. The Iphone works in the exact same way.  BB's operate from their own server so are not as effected by this as much. The  phone  works great with outlook, and actually quicker and better than my BB. Good luck!!