Microsoft Exchange Writer State: [9] Failed Last error: Timed out

Hi,
We're running Exchange 2010 SP3 UR4
We're backing up using DELL Compellent Replay Manager. Works half the time. Geting "time out" errors on Microsoft Exchange Writer during the rest.
Event log shows event id 2003 and 2007 for ShadowCopy near the 45 seconds to 1 minute mark. It really looks like it's too busy to finish the job.
Error is recoverable. No action is taken and next snapshot can succeed.
I watched the server during a snapshot to see if resources are an issue but there was no spike in resources that was obvious to me.
Dell says its a Microsoft VSS issue but our VSS backups using Netbackup have no problem. They don't overlap, by the way.
Can Microsoft VSS be tweaked if I'm getting a timeout error on Microsoft Exchange Writer?
thanks,
rudif

Hello,
Please post the detailed error information and check if there is any other related warning or error.
According to your description, the issue seems to be backup software. But I still recommend you run the command "VSSadmin list writers" to check Exchange writer state. If the Exchange writer is not in stable state(such as "Retryable error" state), please
try to restart information store service to check the result again.
Please try to refer to the following blog to troubleshoot VSS Backups issue. (Please Note:Based on my known, it also applies to exchange 2010.)
http://blogs.technet.com/b/exchange/archive/2008/08/25/3406172.aspx
Cara Chen
TechNet Community Support

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Mai Ali

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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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TechNet Community Support

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Hi Board,
i´ve search across the board, technet and symantec sites but did not found a hint about my problem.
we drive a 2 node DAG (Location1-Ex1-mb1
Location2-exc1-mb1), on SP2 RU4 patchlevel with 40 Databases.
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Log Name:      Application
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Task Category: Exchange VSS Writer
Level:         Error
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N/A
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Description:
The Microsoft Exchange Replication service VSS Writer (Instance 42916d80-36c1-4f73-86d0-596d30226349) failed with error 80070020 when preparing for a backup.
The backup Application - Symantec Backup Exec 2010 R3 – states, this error
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Stable (1).
Symatec suggests within http://www.symantec.com/business/support/index?page=content&id=TECH184095
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8229 isn´t present on any of the both Mailboxservers.
The affected Database is active on Location2-Exc1-Mb1 Server and in an overall healthy state. I found during my research, that below Location2-Exc1-Mb1 Server, there are not removed shadow copies present!
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* Does anyone is facing similar issues?
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Markus

Hi Lenora,
I´ve encreases VSS / Exchange Backup Log levels to expert, before starting
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But brought some more details - the backup against the active DB states, that there is still a backup in progress and therefore this backup is cancelled by VSS.
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Best regards
Markus

Microsoft Exchange Writer State: [9] Failed Last error: Timed out

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