Microsoft has stopped working error in windows 7

Question

when ever i close an worksheet or word document it gives the error excel/word has stopped working, but the program is running in the back ground when we look into task manager. we did tried with windows 7 repair and also reinstalled office 2007 also regsitry
cleaning done yet the problem re occurs.please suggest to this query.

Answer 1

Hi,
Regarding this issue, I suggest let’s perform the following steps.
Start the Office program in safe mode
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1.       Click Start, point to All Programs, and then point to Microsoft Office.
2.       Press and hold the CTRL key, and then click the Office program you want to start.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
Disable add-ins
 a) Click File menu, click Options >  Add-in, click Go button in the Manage: Com-in Add.
 b) Check if there are any add-ins, clear the checkbox to disable them.
 c) Close the Office program and restart it.
 d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
Best Regards,
Nick Wan