Microsoft launches guide on how to fix windows 8.1 blank black screen

I followed the guide published by softpedia and everything works until the last when i am asked to click on COMMAND PROMPT and i get a black small screen but i cannot type in the code as there is no window in the prompt command to type.the black little screen
will not accept typing
very frustrating. thank you

Hi,
Can you open this by；
1. Press Windows key + R key
2. Type in “CMD”
It will be more helpful if you can take a snapshot of the issue.
Thanks,
Simon Wu
TechNet Community Support

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