Microsoft Office 2004 mutliple license problems

I have just bough one OfficMac student edition with 3 licenses and 3 Product Keys.
I installed it in two computer on the same network and they are both using leopard.
everything works fine, but I can't turn on any office program when there is one program already working in the other computer. It says it is already in use by the other user.
How can I fix this?!
thanks you
Regards
Quico

You should contact Microsoft Support for help. Office Mac is their product. It sounds like a problem with the separate license keys not being recognized.

Similar Messages

Microsoft office 2004 for mac installation problem

Hi there,
I initially download the microsoft office 2004 trial. I bought the student & teacher edition and install it in my macbook. There was a uninstall button on the trial software that I press and I don't know if that removed the trial version. The problem is "this product is license to office 2004 test drive user, my name and product ID number" are all showing initially when you press any of the office 2004 icon. Having the test drive user showing up makes me wonder if the trial version was totally deleted. If the trial version was not deleted, will it slow down the program and how can I remove it without re-installing the full version that I bought.
Any help is appreciated
thanks so much
Macbook Mac OS X (10.4.7) 60 gb harddrive & 1 gb ram
Macbook Mac OS X (10.4.7)

The uninstaller is located in the MS Office folder in the Additional Tools folder. There's also one on the Office 2004 X Installer CD.

Problems Installing Microsoft Office 2004 on 10.4.3!

Hi all,
A friend of mine just purchased 10.4.3 from the Apple Store for use with his G5 (the original single 1.8). My friend is not very skilled with computers, so I have been helping him get 10.4 running.
• We wrote zeros to his hard drive.
• We then did a fresh installation.
• We then ran software update.
• Apps like Photoshop Elements have installed without problems.
Microsoft Office 2004 (Student and Teacher) will not install using the installer or drag-and-drop.
• The installer finishes but the Office 2004 apps are not on the Hard Drive!
• Drag-and-Drop encounters an error (-36 I think) and stops installing.
Obviously, my friend is disappointed that Office will not install on a fresh OS - Please help!
PowerBook G4 Mac OS X (10.4.3)

Hi all,
Templeton Peck may have been correct after all! I just got this message from Microsoft Support moments ago:
Thank you for requesting support for Microsoft Office 2004 for Mac. My name is Mike and I will be working with you to resolve this issue.
As I Understand you are Recieving an Error when installing Office 2004, which is not allowing you to Complete the installation.
With Error 36 There is only one thing to do, you will need to contact our Replacment Product Department for a new disc, you can contact them by calling 1-800-360-7561
Please let me know if this resolves your issue.
Thank you for using Microsoft Technical Support...
I guess I'll give a new disk a try -- I'll report back once I've tried that. :~)
rawbertow789

Problems with microsoft office 2004

I have microsoft office 2004 installed on my macbook and excel and powerpoint no longer open. Word still works but when I try to open excel or powerpoint from the dock, a question mark appears and if from applications it doesnt exist. What could have happened and how can I fix it? Please help!

This message occurs whenever your installed fonts change. I work for a publisher so was getting it all the time as I turned fonts on and off for different projects.
In Office 2004, do this:
1. Go to */Applications/Microsoft Office 2004/Office/Support Files/*
2. Rename or move FontCacheTool. (Requires administrator access)
In Office 2011, do this:
1. Go to *~/Library/Preferences/Microsoft/Office 2011/*
2. Delete *Office Font Cache*
3. From Terminal, type touch" then drag in the Office 2011 folder
4. Back in the Finder, do Get Info on the new, empty *Office Font Cache* file. Make it read only and lock it.
Notes:
1. WYSIWYG menus will now just show the font name in standard font.
2. You may be able to disable the 'optimising' message more easily by going to Word's preferences and turning off the 'WYSIWYG font and style menus' tick box in the General section. This takes affect in all Office applications but doesn't seem as reliable at preventing the caching problem.
4. Newly added fonts should still appear when you next start an Office application.
3. However you have Office set up, it can't see certain fonts. They are the ones logged to Console, e.g.:
12/04/2011 09:58:14 /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/fontd[21782] ATS Font family could not be created for Abaton ITC Std - Legacy Applications may not see this font

"Microsoft Office has encountered a problem with licensing and will need to close. If this problem persists, uninstall and reinstall your product."

Hi Guys!I am not it pro. but i need your HELP.Pls my microsoft Word and Excel starter were working fine, but after playing with my laptop, downloading , removing smth , i cannot open them proper anymore, cos this message comes up:
“Microsoft Office has encountered a problem with licensing and will need to close. If this problem persists, uninstall and reinstall your product.”What can i do to make it work fine back? plssss need Help! thank u i n advance!!!!!!

I faced similar challenge. Re-installation did not solve the problem due to unsuccessful un-installation of ‘Microsoft Click to run 2010’. The following steps worked for me. Please use your discretion to try and see if it works for you too..
1 Uninstall Microsoft office Starter 2010. If
‘MS click to run 2010’ doesn't get uninstalled use Microsoft fix it tool meant for installing and uninstalling programmes, to uninstall the same.
2 Download ‘Microsoft Office Starter 2010’ from internet.
3 Before launching, right click the executable file and click the 'properties'. Go to
‘compatability’ tab and choose appropriate 'compatibility mode' as per your OS. Tick the check box to use admin privilege under
privilege level section.
4 Launch the executable to install Microsoft Office Starter 2010 afresh. It should go through four steps during installation now. Complete the steps and enjoy. Thanks !

Snow Leopard Problems with Microsoft Office 2004

I installed Snow Leopard about two months ago. Ever since I have nad problems opening Microsoft Worrd 2004. Every time I try to open Word it hangs up at "Optimizing font menu performance..." Before I installed Snow Leopard I had no problems with any Office 2004 applications. I also have a lot of problems with fonts when I open Safari.

This message occurs whenever your installed fonts change. I work for a publisher so was getting it all the time as I turned fonts on and off for different projects.
In Office 2004, do this:
1. Go to */Applications/Microsoft Office 2004/Office/Support Files/*
2. Rename or move FontCacheTool. (Requires administrator access)
In Office 2011, do this:
1. Go to *~/Library/Preferences/Microsoft/Office 2011/*
2. Delete *Office Font Cache*
3. From Terminal, type touch" then drag in the Office 2011 folder
4. Back in the Finder, do Get Info on the new, empty *Office Font Cache* file. Make it read only and lock it.
Notes:
1. WYSIWYG menus will now just show the font name in standard font.
2. You may be able to disable the 'optimising' message more easily by going to Word's preferences and turning off the 'WYSIWYG font and style menus' tick box in the General section. This takes affect in all Office applications but doesn't seem as reliable at preventing the caching problem.
4. Newly added fonts should still appear when you next start an Office application.
3. However you have Office set up, it can't see certain fonts. They are the ones logged to Console, e.g.:
12/04/2011 09:58:14 /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/fontd[21782] ATS Font family could not be created for Abaton ITC Std - Legacy Applications may not see this font

Buying Microsoft Office 2004 on Ebay?

I am looking into buying Microsoft Office 2004 for my MBP and I'm looking for the best deal. On my search, I have found a number of them on Ebay, selling for really cheap. Some of the MS Office software being sold is opened (and has apparently been used.) How does this work? Can you really buy MS Office on Ebay and install it on your computer? I thought once it was installed on someones computer, it would be registered and nobody else could use it. And, doesn't Microsoft know when a version has already been used? It does seem legal, I guess, because many people have it posted on Ebay. What is the deal?

The EULAs normally say, that it is fine to give a copy to a third person as long as no copy remains with the vendor. So it should be no problem to buy this as long as the guy you buy it from has uninstalled his version. You might want to send him an email about this so you got his reply as a "proof" that you were in good faith. I don't think that Office 2004 makes use of such extensive privacy intruding means like XP Activation.
Still: if it is just too good to be true: check twice. You don't know where this piece of software is coming from.
Still: there are new copies on the market for students that contain three licenses. So if you know some other people, why don't ask them to share it with you. The package costs about 180€ here in Germany, as far as I know.
Still: Office 2004 is not universal and MS is not planning on rereleasing this. They say, it's fine with rosetta. I have not used it much, yet, but I have seen people reporting crashes and problems (esp. with entourage) after the 10.4.6 OS X update. So before you invest a lot of money, think twice (I wouldn't want to pay more then 100 USD for a piece of software that only runs under rosetta and only WILL run under rosetta...)

Verifing microsoft office 2004

Sorry for posting this here but i didnt know where else to put it.
I recently purchased microsoft office 2004 and have run the installer and keep getting to step 4 'product key'
when i enter the product key that comes with the disks it says.....'please verify the product key you entered is correct'
WHAT DO I DO?
there is no other product key to enter and no button to verify?
Really need some help as i need to use office asap
any help would be appreciated
thanx
1.83 Ghz Intel Core Duo 17 inch Mac OS X (10.4.8)

Oddly enough I just installed Office 2004 myself. I don't remember anything strange, a pain, but not strange. I typed the product key number from the back of the disk's case, carefully verified that what I typed was what was there (read it through twice as I discovered a one character error the first time).
If you try it again, and are absolutely positive there are no errors in your typing, and it still doesn't work, then I think your best bet is to call Microsoft support, they must have a toll-free number in Australia. I've heard they are pretty good at getting legal license problems straightened out. You might want to make sure you have all your pertinent information at hand--where you bought it and your receipt, as well as the Office package and disks.
Francine
Francine
Schwieder

Microsoft Office 2004 (Word) unable to save files I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and cr

Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?

Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really.

I have Microsoft Office 2004 on my MacBook (2.4 GHz Intel Core 2 Duo). It is currently up to date with Microsoft updates. I am running Mac OS 10.6.8. I just updated my Mac software with "Security Update 2012-001". I am now unable to print (Epson NX510

I have Microsoft Office 2004 on my MacBook (2.4 GHz Intel Core 2 Duo). It is currently up to date with Microsoft updates. I am running Mac OS 10.6.8. I just updated my Mac software with "Security Update 2012-001". I am now unable to print (Epson NX510 printer) from Excel or Word. When I click on the Print menu item in Excel, there is a flash in the background like it is trying to open the print window, but nothing else. I am able to print from other programs like TextEdit, Mail or KakeidaGraph. As far as I know I have the latest Epson print driver.
Also, I am also unable to open an existing Excel or Word file from the open menu - both programs lock up and do not respond. I have to force quit. After I restart Excel or Word I can open an existing file by double clicking on the file, but if I again try to open another file from the open menu, Excel or Word lock up.
Any similar problems?

Howdy,
Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.
I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.
You might wish to read:
http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012
If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".
Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.
Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.
If you can't easily restore from a backup, you can instead do the following:
- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.
- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)
- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers
- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.
Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
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IMac G5 no longer able to use Microsoft Office 2004

I have had Microsoft Office 2004 installed on my G5 for several years but I am not able to access any of the Microsoft applications anymore. I get the following message when trying any of the Office applications: "Microsoft (Entourage, or whatever) has encountered a problem and needs to close. We are sorry for the inconvenience." It provides an error report that can be sent to Microsoft which I have done several times.
I did a verify using the installed disk utility app and received the following message: "Volume bit map needs minor repair Macintosh HD" "Error: The underlying task reported failure on exit" "1 HFS volume checked" "Volume needs repair."
The installed Disk Utility doesn't allow me to click on REPAIR. I have 118 GB available. If I use the Disk Utility on the install disk will it allow me to do a REPAIR to the HD and can I mess up anything else?
Any help I can get will be appreciated. I have some important stuff on Word that I would hate to lose.
Thanks in advance for any help offered.

In order for Disk Utility to work, it has to be on a differnet disk than the internal drive:
Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk.
Then reboot from your internal drive and repair permissions.
It will not mess up any of your data.
Message was edited by: MGW

Hi I've just upgraded from Snow Leopard to Mountain Lion now Quarkxpress 6.5, Adobe creative suite CS2, Adobe Acrobat 7.0 professional and Microsoft Office 2004 will nolonger open. Can anyone please advise me what I can do to get these programs running.

Hi I've just upgraded my MacBook Pro from Snow Leopard to Mountain Lion. Now my installed programs:- Quarkxpress 6.5 - Adobe creative suite CS2 - Adobe Acrobat 7.0 professional and Microsoft Office 2004 will not open - I get a banner saying not supported by power mac. Can anyone please help me I really need these programs for my work. Thank you!

hi tuggerose
i think it is bad new for you. if it's any consilation i went through the same thing when i loaded mountain lion when it first came out. i think the problem is that mountain lion is a pure 64bit operating system and the software you have is 32bit. earlier os's were able to emulate 32bit but the new system does not. the answer is new software. i did it and it cost me a load of money and much angst so your not alone.

Reinstalling fonts in microsoft office 2004

Hi there -
I recently bought an iBook G4, OS X 10.4.3. I installed Microsoft Office 2004 (which I had on my iMac G3, OS X 10.3.9)
Following the installation, the first time I opened the Office applications, an error message appeared stating that several fonts were corrupt and should be deleted (this had not happened on the iMac.)
I deleted these fonts in Applications/Office/Fonts.
Since then have been able to use Office 2004 without issue, albeit it without the said fonts. As the fonts were only deleted from Office fonts, they are available in other Applications such as Mail.
I would like to reinstall these fonts in Office. Is that possible? If so, how?
Apologies if there have been similar posts, but my search of topics did not turn up specific enough answers...
Thanks for your help, caroline

I've had a similar problem -- dozens of fonts that I had installed in my font library (luckily I had isolated them in their own folders) were recognized as "corrupt" by my Microsoft Office 2004 software. I pulled them from my font library and dragged them onto my desktop, then restarted. That solves the problem for my Office apps, but I need these fonts when I work in my Adobe CS2 files. Right now, to access those fonts, I have to close my Office apps, drag the fonts back into my font library, then restart my computer. To use Office, I have to reverse the procedure. Any suggestions on how to keep the fonts in my main font library, but make them inaccessible to Office?
imac Mac OS X (10.4.4)

TS3938 how do i uninstall microsoft office 2004 from my new macbook pro intel 5.....

When it won't allow me. I get the same popup window message. "You can't open the app...beacause PowerPC apps are no longer supported."
Can anyone help or offer advice please.
kind regards
vickynsimon

vickynsimon wrote:
When it won't allow me. I get the same popup window message. "You can't open the app...beacause PowerPC apps are no longer supported."
Can anyone help or offer advice please.
kind regards
vickynsimon
Vicky: The initial question is why do you want to uninstall Microsoft Office 2004?
If your answer is that you are upgrading to Office 2011, my recollection is that the installation process of Office 2011 will do all of the proper "uninstalling" that is necessary as it installs all of the necessary new files.
If your answer is that you do not intend to ever use Office again, including any of the data files that were created from it: then at this point, I would suggest that you just leave it alone. Manually uninstalling raises more risks than it cures.
Even if you do upgrade to Office 2011, if you have continuous need to have access to your Office 2004 data files, you may find that Office 2011 does not properly translate some of your old files correctly. I have this problem with an Excel 2004 chart that I access on a weekly basis and it gets trashed by Office 2011.
I have solved this problem by installing Snow Leopard (with Rosetta) into Parallels 7 in Lion (and reinstalling Office 2004 inside the Snow Leopard environment):
[click on image to enlarge]
In this way I can access my Excel 2004 chart, modify it as needed and save the changes.
Full Snow Leopard installation instructions:
http://forums.macrumors.com/showthread.php?t=1365439

Updating Microsoft office 2004

I'm trying to download updates for Microsoft office 2004. The automatic updater runs into the same problem. When it gets to the microsoft site and tries to download the update I need I get an error message saying it couldn't find the server. I've gotten that message in both Firefox and Safari. Any ideas?

First off make sure you are using the Office 2004 retail. Some Macs ship with a "Test drive" version of Office which says so on its folder in the Applications folder. These typically can't be updated. Uninstall the Test Drive version first, before installnig the retail Office, so your updater has the correct file to update.
You can find Office's update on this link:
http://www.macupdate.com/download.php/7884/Office2004-1135UpdateEN.dmg

Microsoft Office 2004 mutliple license problems

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