Microsoft Office 2008 document fail to open
Hi guys,
Sorry if I posted on the wrong board, but I couldn't find a board for Microsoft Office. Anyway, I was working on a notebook document, using Office 2008, and Office suddenly shut down with an error message. Unfortunately this hasn't been the first time that it has been shut down. However, this time it won't allow me to open that particular document anymore. I've tried opening other documents in the same notebook format and those opened fine. I have no idea what's going on, only that I need those notes, lol. Any help would be greatly appreciated.
Thanks,
WendyCunn
I just spent 90 minutes on the phone with an excellent Microsoft/Mac Tech Support person, to deal with a similar problem. I have been using Microsoft Office 2008 for several months, and it has been working just fine. This morning, I was working on invoices, and I could open the invoice files, but not the (separate, unlinked) summary files that listed all invoices to date. I could open them in Excel 2004, but not in Excel 2008.
We ran through a number of diagnostics. I reinstalled MS Office 2008, and I could open the files. Then I downloaded the latest update from the Mactopia website and installed it, and the files would no longer open.
It turns out that there's a change in the file-naming rules in Excel 2008. Where we were once able to use symbols (asterisks and backslashes), they are no longer recognized. Since my files were originally saved as a copy of an earlier file with an asterisk in the file name, that original file's *sheet name* still appeared (at the bottom of the document), and 2008 would not open the file.
The fix -- Open in Excel 2004, right-click (or control+click) on the sheet name and select "rename." Modify so there are no symbols other than underscore and hyphen, and save. You should be able to open the document in Excel 2008.
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LOG: please help !
Process: Microsoft Entourage [1898]
Path: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: ???
Build Info: Unknown-130206~0
Code Type: X86 (Native)
Parent Process: launchd [143]
Responsible: Microsoft Entourage [1898]
User ID: 501
Date/Time: 2014-05-25 22:28:03.723 -0300
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: CA622B44-00FC-6DE0-2E93-06BC2CA3B3D7
Sleep/Wake UUID: 2FAACDD1-EDFA-46D8-BCB8-21C3E7174E52
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageL egacy
Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Reason: image not found
Binary Images:
0x8fe90000 - 0x8fec2417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
0x905bf000 - 0x907c1fff com.apple.CoreFoundation (6.9 - 855.16) <6283B27F-3C46-365F-932C-1A7102D8A3CF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9085b000 - 0x908c4fff com.apple.SystemConfiguration (1.13.1 - 1.13.1) <3AD9C90B-40A9-312B-B479-3AB178A96EA1> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x909d2000 - 0x909d2fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91e70000 - 0x9219bffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9268b000 - 0x92907fe7 com.apple.QuickTime (7.7.3 - 2826.19) <AEF12245-C9D5-3B50-8AB6-45DC794E693E> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92e0d000 - 0x92e0dfff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93ae7000 - 0x93d56ff6 com.apple.security (7.0 - 55471.14.4) <4C9E60A9-6861-3AFF-BEB8-637771FEC78B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9b623000 - 0x9b623fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 250,06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:Identifier: com.microsoft.Entourage
Version: ???
Build Info: Unknown-130206~0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageL egacy
Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Reason: image not found
Follow the path to see if you file is actually missing:
Applications > Microsoft Office 2008 > Office > EntourageLegacy.framework> Versions>12
(Control-Click (Right-click) to view contents
Download and run the Mavericks combo updater.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
Run Repair Permissions
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Check to see if Entourage opens. If not you'll need to re-install.
A simple remove and re-install should work. Be sure to update to v 12.3.6
Office for Mac 2011: Remove Office
http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/
Original DVDs of Office 2008 come with the installed version 12.0.0. Newer shipping DVDs install 12.1.0 (SP1) or 12.2.0 (SP2)
After installing verify version installed. Manually download or select "Check for updates" under Help in the Menubar in any Office application to update fully. If you do not update fully after reinstalling Office 2008, your identity might fail to open.
Manual download:
Updaters must be applied in order.
12.1.0 SP1
http://www.microsoft.com/en-us/download/confirmation.aspx?id=7799
12.2.0 SP2 requires 12.1.0 or higher be installed
http://www.microsoft.com/en-us/download/confirmation.aspx?id=17575
12.3.6 Requires 12.2.0 or higher be installed.
http://www.microsoft.com/en-us/download/details.aspx?id=29723
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