Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?
Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?
Has your problem been solved by the updates??
Have a similar problem. This MacBook opened all MS Office programs in Dec2012 but no longer does in Feb2013. Went to Microsoft/mac/downloads but none of the three updates would run citing a problem "version of software needed to run this update was not found on this volume".
MacBook: 7.1, Intel Core 2 Duo, 2.4 GHz
Microsoft Office 2011: version 14.2.3
Mountain Lion: 10.8.2 (12C60)
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When I try to download a app from the App Store to my iPhone a message keeps coming up saying 'cannot connect to iTunes' it's happening a few days now. Helpppp
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I was in the process of redeeming my free upgrade to Mountain Lion today, and received a message in the "redeem" section of the App store that the redemption code had already been used. It hadn't been, unless there's a glitch in Apple's system that assigns codes. I accidentally clicked the submit button twice within a few seconds (believing I hadn't clicked it the first time, as nothing on the page indicated that I had submitted the form), as I was attempting to "redeem" my free upgrade.
Any ideas of what to do would be great. I'm brand new to the Mac world, and am interested in running the most up-to-date OS, especially since I've just procured the very top of the line new Macbook Pro w/Retina display, etc.
Thanks,The App Store has a forum area where experts await with answers:
https://discussions.apple.com/community/mac_app_store -
my wifi is stop work after last update what is the solution
wifi in gree colorProbably a hardware problem:
http://support.apple.com/kb/TS1559 -
I would like to upgrade my macbook from 10.6.8 (Snow Leopard) to Mountain Lion. However, app store said that my macbook is not compatible with Mountain Lion? Why can't I upgrade my macbook to mountain lion? And How can I upgrade my macbk to a newer version such that I can download the newest version of imovie?
Here r the system info of my macbook:
Mac oS X (version 10.6.8)
Processor :2.2 GHz Intel Core 2 Duo
Memory: 2 GB 667 MHz DDR2 SDRAM
Model Identifier: Macbook 3,1
IRequirements for Mountain Lion:
http://www.apple.com/osx/specs/ -
I have a MacBook Pro (purchased in 2011) with OS X Lion 10.7.4. I'm using Microsoft Office 2011 and cannot open older PowerPoint Files (non .pptx). It will always open the same .pptx file and then the machine hangs up and just keeps spinning.
Thank you - that all makes sense. It is, indeed, exactly what I did when I upgraded.
I'm also writing this on the machine that crashed a few minutes ago (I posted the crash in another thread). I got back with a 'safe boot' - as I have done a few times before.
I've also de-installed little snitch (and then done a safe-boot & then re-boot ) since that seemed involved. I de-installed Adobe flash, since that seemed to be a problem - I then re-installed the later, apparently fixed, flash. The most recent crashes don't seeme to have a problem with flash any more.
I've posted the various ( generally different ) crashes. I also posted a summary of the similar lines that turn up in most of the crashes.
Unfortuantely, I'm actually trying to use the machine to meet some urgent deadlines and all this is not making it at all easy.
I had had great hopes for 10.7.2 - I thought that the crashes must be pretty common, so would have a common aetiology. There do seem to have been some fundamental changes to the file sytem and to the video interface (that seems to cause problems to brand new iMacs as well as to my 2009 iMac). -
I just bought Lion from the app store and I was wondering how long it will be there for because you can't buy a hard copy of it and I was told they were fazing it out so if my computer crashes and I need to install it again will it still be there??
FWIW, your profile shows that you are already on Lion - did you buy Mountain Lion?
If you purchase an OS from the Mac App Store, it will be listed under your Purchases and will be available to download again if you need it. Note: the license is only for you and is not transferable; if you sell your Mac, you must uninstall it and reinstall the original system.
If you did buy Lion - out of curiosity - since it is no longer showing in the app store, how did you buy it there? Or did you call Apple and they sent you a redemption code? -
I attempted to perform the itunes update on two different PCs. Itunes will no longer open and prompted me to reinstall itunes. The reinstall did not work after several attempts and I received an error: "Runtime error R6034. An application has made an attempt to load the C Runtime library incorrectly. Please contact the application's support team for more information." Has anyone else had this issue? How can I resolve it?
I've been having the same exact problem this morning, and from the looks of it a lot of other people are posting about this issue, so I don't know if it's maybe something wrong with the download but I'm just relieved that it seems to be that instead of a corruption issue with my windows installation. I'm just wondering how long this will take to be resolved.
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I downloaded AirPlayIt yesterday from the app store. It was on my iPad yesterday. Today, however, the app icon does not appear on my home screen. When I go into apps it is there but it doesn't have an "Open" choice. There is only a cloud with an arrow pointing down. When I click on the app it pops up but there is no open button. How can I remove it? Tapping it won't work as it isn't on my home screen.
You'll have to contact the developer about this. Apple doesn't make this app;
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I have a voucher to be used on the app store, is there anyway I can use it to purchase and download Microsoft Office for Mac?
No, only for apps available on the App Store. Office is not one of them.
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Just installed Mac OS X 10.8.5 on a Mac Pro 2010 platform.
The App Store shows there is an upgrade, so I click the download button.
After about 2 hrs the process stops and an Error (102) appears on the screen.
Any idea what goes wrong?
THXahstephen wrote:
Thank you for the response.
The upgrade I'm interested is for OS X v.10.8.5...
...The App Store page shows 2 different upgrades:
Mountain Lion (10.8.5) Software Upgrade, and
Yosemite FREE upgrade
If the App Store is showing 10.8.5 as an update, what do you currently have installed? The final update to Mountain Lion was 10.8.5, and since the basic OS installation of Mountain Lion is no longer offered in the App Store, that would suggest you're currently at an earlier version of Mountain Lion - 10.8.x where x=less than 5. If that's the case, I'd suggest getting the 10.8.5 update. There is also a Supplemental Update for 10.8.5 and that may be what the App Store is offering. -
I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
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What does GET mean in the app store, is there a charge or is it free?
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I think bob is right. That may be the problem. You can always contact iTunes Support to see if they can provide a certain answer:
iTunes Support WorldWide
Cheers,
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